[Cyndyl]

My dell inspiron laptop had the Google redirect virus. I downloaded & ran Hitman. It did find the virus and prompted for a restart to remove. It will not boot even in safemode. I get a stop error c000021a. I can get to the windows recovery console and I'm lost from there. Is there a fix? Thank-you for your help!

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Hi Cyndyl,

Welcome to Geekstogo. My name is Salagubang and I'll be helping you with this problem.

I am still a trainee so all my posts will be checked by an Expert. It's your advantage that there are two people looking at your log but responses may be a little delayed so please be patient.

• Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  
• English is not my first language, so please do not use slang or idioms, as this makes it difficult to understand for me.

Ok lets begin.

On the clean computer.

• Download the attached Scan.txt and save it to your USB stick.
   scan.txt   311bytes   386 downloads
• Download OTLPENet.exe to your desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD

On the infected computer.

• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
• When asked "Do you wish to load the remote registry", select Yes
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
• Double click Custom scans and fixes box, a dialogue box will appear. Choose the scan.txt saved previously on your USB drive.
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system.
• Right click the file and select send to : select the USB drive.
• Confirm that it has copied to the USB drive by selecting it
• You can backup any files that you wish from this OS
• Please post the contents of the C:\OTL.txt file in your reply.

Edited by Salagubang, 27 December 2010 - 06:06 PM.

[Salagubang]

Hi Cyndyl,

Welcome to Geekstogo. My name is Salagubang and I'll be helping you with this problem.

I am still a trainee so all my posts will be checked by an Expert. It's your advantage that there are two people looking at your log but responses may be a little delayed so please be patient.

• Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  
• English is not my first language, so please do not use slang or idioms, as this makes it difficult to understand for me.

Ok lets begin.

On the clean computer.

• Download the attached Scan.txt and save it to your USB stick.
   scan.txt   311bytes   386 downloads
• Download OTLPENet.exe to your desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD

On the infected computer.

• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
• When asked "Do you wish to load the remote registry", select Yes
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
• Double click Custom scans and fixes box, a dialogue box will appear. Choose the scan.txt saved previously on your USB drive.
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system.
• Right click the file and select send to : select the USB drive.
• Confirm that it has copied to the USB drive by selecting it
• You can backup any files that you wish from this OS
• Please post the contents of the C:\OTL.txt file in your reply.

Edited by Salagubang, 27 December 2010 - 06:06 PM.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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