When my computer loads back up I notice a new desktop icon called "system tool 2011" I didn't download this so I went to my control panel to delete it, it isn't there. So I right clicked in the icon and opened the file location abd deleted the file. My computer was running slower than normal so I opened internet explorer, clicked on tools, internet option, settings, view files and BAM, a blue screen of death pops up saying IRQL_NOT_LESS_OR_EQUAL, your computer experienced a problem and to help protect it it's shutting down etc.
So I get on my cell phone internet and find out that System tool 2011 is a virus and I go onto my parents' computer (don't worry i'm not a kid I am 26, my husband is unemployed so we are staying with them for a while lol) and download malwarebytes and spybot search and destroy. I start my computer in safe mode and run malwarebytes (spybot wouldn't run without internet). Malwarebytes finds about 1300 errors and fixes all but 4. I find these 4 files by going to regedit and looking under the rootclass current users etc (can't remember the exact location but it was something like clssl and the files started with ef24 then a whole bunch of numbers and letters. since malwarebytes described them as empty I tried to delete them. It allowed me to delete 1 and so I ran the scan again and it came up with 2 that could not be fixed. It will not let me delete that last file.
I restart my computer (malwarebytes suggested it) and after I went to the control panel to look for any software that didn't belong, I got the baod again the same except "driver" at the beginning. Computer restarts again, I try safe mode, normal, debug, last known good start (or whatever it's called) each time after just a couple of minutes I get the bsod, sometimes with "driver" starting the description and sometimes not, a couple times I got System_Service_Exception.
So I go back to my cell phone and find the next step is a registry cleaner. I can't remember the names of the 2 I downloaded, but my computer was gracious enough to run the first one fine, so I repaired all 82 errors it found and restarted again, start normal, bsod. Restarted back into safe mode and started the next reg cleaner, this one found 287 errors but the trick is you can only repair 10 at a time or pay, so I run the thing 30 times until it comes up clean, then I start using it's other tools, like history clean up etc, halfway through the 3rd scan it bsods again and restarts itself, never to see the desktop of normal or safe mode again. I've tried every different start up option, it acts like its going to start up, then I see a glimpse of a super quick bsod screen (too fast to read anything but it doesn't look like there is any explanation (i see no _ underscores) then it restarts and I try, try again all to no avail.
So please if you have any help I would GREATLY appreciate it.
Also I tried inserting the Windows installation disk and restarting but it doesn't come up so that won't help. I also took out the cmos battery on the motherboard and put it back to reset the bios settings (its now the year 2002 on my computer lol) this helped before when I was having boot issues so I figured i'd try it to see.
Thanks and sorry its so long!
Sign In
Create Account
