[lfcastello]

Hi, I found the problem. It was an entry associated to the MobileMe Outlook Addin. I reinstalled the mobileme control panel and the problem was solved. Thank you very much for your help.

Regards, Luiz

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Excellent Job! The logs appear to be clean!

We now need to finish cleaning up

Step #1

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Step #2

Please Re-Open OTL and click the Cleanup button to remove all the tools we used as well as OTL.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster - to help prevent spyware from installing in the first place.
• SpywareGuard - to catch and block spyware before it can execute.
• IESpy-Ad - to block access to malicious websites so you cannot be redirected to them from an infected site or email.
• MVPS Hosts file - The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc.
• Google Toolbar - Get the free google toolbar to help stop pop up windows.
• Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

And to help keep your system clean I recommend running one or two of these free malware scanners weekly

• Malwarebytes
• SuperAntiSpyware Free Edition

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Internet Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
  
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a different Internet Browser

• FireFox
• Opera

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

It is also extremely important to keep your operating system up to date:

Turn on automatic updating

• Click Start.
• Select Control Panel.
• Select Automatic Updates.
• Click Automatic (recommended)
• Choose a day and a time when you know the computer will be on and connected to the internet.
• Click Apply then OK.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Have a Backup Plan

Keep a backup of your important files - This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To learn more about how to protect yourself while on the internet read these articles:

• So how did I get infected in the first place?
• How to prevent Malware

Safe Computing!

~Cold Titanium

[Cold Titanium]

Excellent Job! The logs appear to be clean!

We now need to finish cleaning up

Step #1

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Step #2

Please Re-Open OTL and click the Cleanup button to remove all the tools we used as well as OTL.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster - to help prevent spyware from installing in the first place.
• SpywareGuard - to catch and block spyware before it can execute.
• IESpy-Ad - to block access to malicious websites so you cannot be redirected to them from an infected site or email.
• MVPS Hosts file - The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc.
• Google Toolbar - Get the free google toolbar to help stop pop up windows.
• Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

And to help keep your system clean I recommend running one or two of these free malware scanners weekly

• Malwarebytes
• SuperAntiSpyware Free Edition

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Internet Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
  
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a different Internet Browser

• FireFox
• Opera

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

It is also extremely important to keep your operating system up to date:

Turn on automatic updating

• Click Start.
• Select Control Panel.
• Select Automatic Updates.
• Click Automatic (recommended)
• Choose a day and a time when you know the computer will be on and connected to the internet.
• Click Apply then OK.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Have a Backup Plan

Keep a backup of your important files - This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To learn more about how to protect yourself while on the internet read these articles:

• So how did I get infected in the first place?
• How to prevent Malware

Safe Computing!

~Cold Titanium

[lfcastello]

Ok, thanks for the recommendations. Cleanup done.

[Cold Titanium]

You're welcome. Troubleshooting really isn't my specialty. Sorry I couldn't help more.

Have a nice day!

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.