[rharper20]

Hopefully someone will find this it may not be in the right place.

What am I missing here?
No firewall
I can connect to internet fine to post this question
I uninstalled itunes and redownloaded it and installed it and still no luck.

Any help would be great! thanks.





Microsoft Windows Vista Home Basic Edition (Build 6000)
Acer Aspire 5315
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver not found.
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number DF49411375CBA92F

Current user is not an administrator.
The current local date and time is 2011-02-01 20:59:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {0C83A5FC-81C5-4B23-97C3-426EEDD5156A}
Description: Broadcom NetLink ™ Fast Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {05DBC8C6-5315-4E99-AA36-CB889E98D544}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.1.106
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Feb 01 20:43:18 2011

Lease Expires: Wed Feb 02 20:43:18 2011

DNS Servers: 24.177.176.38
97.81.22.195
24.178.162.3

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-01-31 19:38:24.


**** CD/DVD Drive Tests ****

No drivers in LowerFilters.
UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.2.0.1),

E: TSSTcorp CDW/DVD TS-L462D, Rev AC02
Drive is empty.



**** Device Connectivity Tests ****

iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

ABBY'S IPOD (F:\), iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number: 6U644UQKVQK
Bus Speed: 61440


**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

[Advertisements]

This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.

[Spyderturbo007]

This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.

[rharper20]

I can go to C:users/user name or public but there is no more after that pertaining to the app data / roaming etc.
What else?

[Spyderturbo007]

I'm assuming that it's a hidden file if you aren't seeing it in your %Username% folder.

Go to Start -> Control Panel -> Appearance and Personalization -> Folder Options. Then click on the View Tab and you'll see an Advanced Section. Check the radio button next to "Show hidden files and folders" and uncheck the box that says "Hide Protected Operating System Files". Then press OK.

See if you can access the folder now. Just make sure you put everything back when you are done, so you don't accidentally delete something you shouldn't.

[rharper20]

found the file, deleted it and restarted and still want connect to store. I just did a system restore on this laptop and in the process of speeding it up went into the msconfig and shut down process (excpet windows processes) and startup programs. I have reinstalled skype and outlook with no issues. But itunes is being contrary. any other suggestions. I really appreciate your help.

[Spyderturbo007]

Can you verify something for me while I continue to research your issue? Please go to Start -> Control Panel -> Internet Options and then click on the Connections Tab. Then click on LAN Settings and verify there is not a checkmark in either the box that says "Automatically Detect" or "Use a Proxy". If there is, please clear the check boxes and try to reconnect to the iTunes store.


You're iTunes diagnostics shows that you aren't using a proxy connection, but I want to be sure.


If that doesn't work, please download HostsXpert and save to a location you remember, such as your desktop. Double click on the .ZIP file, chose "Extract all files" on the left side of the page and then follow the prompts to extract the files. Once the extracted files appear, double click on the HostsXpert application and then choose Run.

When the program loads, click the button on the left side of the screen that says "Restore MS Hosts File", then click "OK". You can now close the program. Then try your connection to the iTunes store again. If that doesn't allow you to connect, please re-run the network diagnostics again and post the results.

Edited by Spyderturbo007, 04 February 2011 - 01:10 PM.