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Scans show trojan that can't be removed


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#16
thedeadlystoat

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I don't know where the Vista installation disk is. I thought of looking for it before but I haven't.

Are these steps supposed to be followed with or without it?
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#17
Salagubang

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Are these steps supposed to be followed with or without it?


The steps are to look for valid explorer.exe saved somewhere in your machine. We can do without the CD - its a convenience if we have one but not necessary at this point.
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#18
thedeadlystoat

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Ok, let me try that then.
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#19
thedeadlystoat

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Ok there's the OTL.txt but how do I post it?

EDIT: I can write it down if it's necessary, it should take me no more than 15 minutes.

Edited by thedeadlystoat, 03 March 2011 - 01:08 AM.

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#20
Salagubang

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Ok there's the OTL.txt but how do I post it?


You can try the following:
  • Open task manager > File Menu > New Task Run then type explorer.exe. Then use your browser to post; or
  • You can transfer it to a working computer using your USB stick then post it here.

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#21
thedeadlystoat

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Ok there's the OTL.txt but how do I post it?


You can try the following:
  • Open task manager > File Menu > New Task Run then type explorer.exe. Then use your browser to post; or
  • You can transfer it to a working computer using your USB stick then post it here.



I don't have a USB stick right now, I do have a bunch of CDs. Do you think it might be able to burn one? However, I really don't want to transfer anything from that computer to this one, is it really necessary?

Also, I left the antivirus disabled before running combofix, is it safe to browse or is there really nothing left to care for at this point?
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#22
Salagubang

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I have this feeling your browser might still be working on the ailing machine. Try firing it up using the task manager.
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#23
thedeadlystoat

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I have this feeling your browser might still be working on the ailing machine. Try firing it up using the task manager.


Hey now it's you the one using idioms! After a quick google search I understand what you mean.

I typed explorer.exe and a msgbox says Windows Explorer has stopped working and opens the Windows Updates window again.
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#24
Salagubang

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:D

Press Ctrl+Alt+Del to open task manager;
Click on the File Menu and choose New Task Run;
Click browse and locate internet explorer or Firefox in the desktop.
Click ok to run.

Tell me if this works.
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#25
thedeadlystoat

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Yes there is Chrome, but don't you think it may redirect me to some malware site?
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#26
Salagubang

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Yes there is Chrome, but don't you think it may redirect me to some malware site?


We won't know unless we try. :D

To avoid being redirected and go directly to this site, manually the url in the address field at the top of your browser.

www.geekstogo.com

Tell me how it goes.
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#27
thedeadlystoat

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Ok just one last thing, would you recommend turning this computer off before browing in the ailing one in case the malware/virus somehow manages to creep up to the healthy one if it redirects me? I hate the feeling of not knowing if I'm asking nonsense... Sorry.
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#28
Salagubang

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Hi,

Ok just one last thing, would you recommend turning this computer off before browing in the ailing one in case the malware/virus somehow manages to creep up to the healthy one if it redirects me?


No, there is little chance albeit possible that the malware would creep into that computer. In fact, there may not be any redirects anymore as I have confidence combofix crippled it during the first run.

The problem with explorer.exe might have been cause if you were using a custom theme in that computer or a changed shell32 which is why we need to the logs.
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#29
thedeadlystoat

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You got it, I have the OTL.txt opened, I did the same thing with the task manager to locate the ComboFix.txt. It seems to be the only but still, is it the one located in C\Combofix\ComboFix.txt? Do I open it just like that?
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#30
Salagubang

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Yes, please post both logs. It will help me to analyze the problem with your computer.
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