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One Connects, One Does Not


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#1
Mihr

Mihr

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Since I spend the majority of the week taking care of my boyfriends grandmother, I figured I would just take my computer to her house because hers is old and can't handle gaming.

I simply took the ethernet cable that connects to her computer and plugged it into mine. My computer does not pick up that there is a connection. I have Cisco Network Magic installed on my computer and it has the settings for my home network so I don't know if that could possibly be interfering. It should be as simple as just plugging in the ethernet cable shouldn't it?

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#2
etaf

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It should be as simple as just plugging in the ethernet cable shouldn't it?

Normally - a couple of things to try

1) Powercycle - see below
2) The ISP may use MAC address for auth onto there service - can you supply some details - make and model of modem / router and ISP
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How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 30 seconds.
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
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