[Judy Jordan OLeary]

I have gotten the Fake Windows Restore Virus and I have tried everything. Used Mcafee and Microsoft Essentials and it just shuts them down. I also tried a restore point but it stopped it from completing. I only found one way but it is very time consuming and difficult for me to do. Does anyone know of some program that might get rid of it that I could download online in safe mode???

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Try running msconfig from a command prompt (Start, All Programs, Accessories, Command Prompt (Vista and Win 7 must right click and Run As Administrator). If it works then uncheck all Startup items and OK then reboot. See if you can then run MBAM:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.

An OTL log would also be of use:

Step 2 of http://www.geekstogo...cleaning-guide/

If you get an Extras log please post that too.

Ron

[RKinner]

Try running msconfig from a command prompt (Start, All Programs, Accessories, Command Prompt (Vista and Win 7 must right click and Run As Administrator). If it works then uncheck all Startup items and OK then reboot. See if you can then run MBAM:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.

An OTL log would also be of use:

Step 2 of http://www.geekstogo...cleaning-guide/

If you get an Extras log please post that too.

Ron