[mariijane]

I've downloaded & installed avast with zero issues: everything went smoothly.

I also installed/upgraded Java as per the prompts, restarted and attempted to re download McAfee: it still gave me the same error message.

Other than that, everything's been upgraded/installed as needed and running fine. I haven't noticed anything else potentially odd or problematic!

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Hmm I have checked the McAfee forums and it may be that one of your dll's is not registered

Could you try this

Start--Run--type in
regsvr32 jscript.dll
then enter

Retry McAfee and see if you get the same error

[Essexboy]

Hmm I have checked the McAfee forums and it may be that one of your dll's is not registered

Could you try this

Start--Run--type in
regsvr32 jscript.dll
then enter

Retry McAfee and see if you get the same error

[mariijane]

I ran it and received a confirmation message " regsvr32 jscript.dll succeeded."

I re-downloaded the McAfee .exe directly from their website after logging in and ran it. For the first second or so it appeared to be downloading then stopped and gave the same message.

Would this have anything to do with any of my firewall settings, etc? Everything else I've update/installed since removing the virus did so without any further problems so I'm unsure.

[Essexboy]

No it appears to be a problem with McAfee - I will continue researching for you and see what I can come up with

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disk check




Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe

[mariijane]

Thanks again for all your help!

I have yet to follow the instructions from your last response (extra work hours!) but as I was beginning to start, I noticed avast popped up with a warning for a file attempting to run: netwaiting.exe (opened by explorer.exe). I did a quick google search on the subject and it appears this file may or may not be hazardous on Dell computers. Before continuing, is this something I should be concerned about?

[Essexboy]

Do you use a dialup connection to the internet ? If not then lets remove that from your start up as it is a pointless programme to run Still no further with the McAfee problem - lots of people with it no but no real solution - yet



Change the script for the OTL cleanup to read

:OTL
O4 - HKCU..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netwaiting.exe ()

:Files
C:\Program Files\NetWaiting

:Commands
[resethosts]
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

[Essexboy]

If I get an answer to the McAfee problem I will PM you

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

[Essexboy]

This programme will allow you to access the sick computer and use it to get online

Please print these instruction out so that you know what you are doing

Latest version: v3.1.46.0

OTLPENet.exe
MD5=79209302A1AFB2490808DB890A815CED
Size: 127,222,215b / 121.3MB

• Download the attached scan.txt to a USB drive
• Download OTLPENet.exe to your desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
• When asked "Do you wish to load the remote registry", select Yes
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
• Double click the Custom scans and fixes box
• In the dialogue locate the scan.txt you have on the USB
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system.
• Right click the file and select send to : select the USB drive.
• Confirm that it has copied to the USB drive by selecting it
• You can backup any files that you wish from this OS
• Please post the contents of the C:\OTL.txt file in your reply.

[mariijane]

I changed the boot sequence to:

1. CD/DVD/CD-RW Drive
2. Internal HDD

And the other three options, unselected.

With the disc in the drive, I saved & exited: everything appeared to start to boot up when it went to a black menu asking to select the operating system. Without touching it, it continue to boot up but went to the same blank, black screen.