We were going through this because of what sounds like a virus that she picked up that hijacks her to unwanted locations on the net.

Can't download AVG free
Started by
tigerdog
, May 17 2011 06:58 PM
#1
Posted 17 May 2011 - 06:58 PM

We were going through this because of what sounds like a virus that she picked up that hijacks her to unwanted locations on the net.
#2
Posted 31 May 2011 - 07:18 PM

I would try to download it on a flash drive and rename the file of the install. Once you do that, try to install it. IMO, I like Avast! a bit more due to higher detection rates, but whatever works I guess.
#3
Posted 24 July 2011 - 09:59 PM

Gr1ffi1n,
Only trained helpers may give any malware removal advice on our forums, and that includes advising people to run a scanner in order to remove any possible malware.
Only trained helpers may give any malware removal advice on our forums, and that includes advising people to run a scanner in order to remove any possible malware.
Edited by sari, 25 July 2011 - 08:14 AM.
Removed malware removal advice
#4
Posted 25 July 2011 - 08:18 AM

tigerdog,
There should be a downloads folder that contains the installation program. There is one within the Documents folder, and Firefox also contains a downloads folder - you don't say what browser she is using. However, if she's having a problem with a redirect virus, AVG alone will not be enough to resolve the issue. She can try our self-help guide found here, or she can follow the directions here and start a topic in the malware removal forum. I actually would recommend having her start a topic, as not all of the redirect viruses are easily removed.
There should be a downloads folder that contains the installation program. There is one within the Documents folder, and Firefox also contains a downloads folder - you don't say what browser she is using. However, if she's having a problem with a redirect virus, AVG alone will not be enough to resolve the issue. She can try our self-help guide found here, or she can follow the directions here and start a topic in the malware removal forum. I actually would recommend having her start a topic, as not all of the redirect viruses are easily removed.
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