Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

msiexec.exe window with acgenral.dll problem

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 2 posts
Help! I recently updated my HP support assistant on my HP laptop running on windows 7 . In the midst of installing the automatic update, the following window keeps popping up and I cannot close it!

msiexec.exe - Bad Image (window title)

C:\Windows\AppAtch\AppPatch64\AcGenral.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

If I completely restart my computer, this error window does not pop up. However, this error pops up only after I try to install an application, such as hp support assistant.

I have also tried a system restore, but the process gets stuck in the initialization stage (which I suspect maybe due to the dll file problem)

Please advise what is the best way to fix this, short of completely reinstalling windows 7?

Thank you!

Edited by spozow, 20 June 2011 - 08:31 AM.

  • 0


Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP