[TonyO511]

Hp Pavillion dv6000 laptop running Vista. I keep trying to download SP2, however it keeps telling me that it fails. I've tried disabling my AV, but it still errors out. What else can I do? Any suggestions? Thanks....

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Hi TonyO511
Try running http://www.microsoft...ang=en&id=17754 first then download SP2 from http://www.microsoft...s.aspx?id=16468
Hopefully this will sort the issue, let us know how you get on.

[phillpower2]

Hi TonyO511
Try running http://www.microsoft...ang=en&id=17754 first then download SP2 from http://www.microsoft...s.aspx?id=16468
Hopefully this will sort the issue, let us know how you get on.

[Gr1ff1n]

It appears as though your trying to Install it through Windows Updates. As Phillpower2 has said I'd opt with installing it manually and see how you progress.

[TonyO511]

Ok....downloaded both. The first one installed no problem. Tried installing the SP2...it gave me an error...The request could not be performed because of an I/O error. error: error_io_device(0x8007045d). I'm attempting to look up this error. Any help would be appreciated...Thanks

[phillpower2]

If all else fails contact https://support.micr...rid=582034&st=1
I suggest that you check out the HDDs integrity using the appropriate tool for your drive available @ http://www.tacktech....ttid=287#maxtor also can you look in the Device Manager, are there
any yellow ! marks or red Xs present, if you do not know the manufacturer of your HDD you can use the
dos version of Seatools which is also available at the attached link, can you provide the details for
the HDD the maximum storage capacity and the present amount of available free storage space the HDD has.

[TonyO511]

Sorry to have taken so long. I took your advice phillpower...I contacted Microsoft and I am currently waiting on a call from their research team to help me with the problem. This system is really messed up. Thanks for your help, I'll keep you posted.

[ThreeGuser]

I would recommend you consider upgrading to Windows 7 - it is way better than Vista is.
http://windows.micro...7/products/home

Although upgrade option is supported, it takes a lot of times and may be bad idea sometimes. Back-up all your critical files and things you don't want to loose, buy Windows 7 and perform clean install.
http://windows.micro...ta-to-windows-7

Regards!

[phillpower2]

Sorry to have taken so long. I took your advice phillpower...I contacted Microsoft and I am currently waiting on a call from their research team to help me with the problem. This system is really messed up. Thanks for your help, I'll keep you posted.

Please see post #5 did you run the HDD diagnostic tool appropriate to your HDD?
Also available for checking your HDD http://www.vistax64....isk-chkdsk.html and;
http://support.microsoft.com/kb/929833

@ ThreeGuser thank you for your input
I do however feel that until any important data has been backed up and the integrity of the HDD has been proven that the present HDD is not to be trusted