[michaelg9]

Yes, that's it. There's a folder on the second drive, named misc install:

D:\misc install

That had some infected files and were deleted.
Other than this, is everything working OK with your computer?

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had a problem with pogo games last night with java but that could have been the server but other than that it is back to normal working good

[arwier]

had a problem with pogo games last night with java but that could have been the server but other than that it is back to normal working good

[michaelg9]

Happy to hear that you're clean finally

Congratulations! Your logs are clean! Now that you are clean, please follow these precautions in order to keep safe:


Over the course of the fix you've used a variety of special tools to help with the cleaning process - none of these are of any use to you now that you're clean, and it's best not to have them hanging around on your computer.


Next:


Uninstall ComboFix from your computer:

• Click on Start > Run
• Type Combofix /Uninstall in the run box and click Ok. Note the space between the x and the /u, it needs to be there.
  

Next:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Open OTL for the last time and hit the cleanup button. It will remove all the programs we have used plus itself.

Next:

Note: If you are using Firefox I would suggest the use of these add-ons:

• NoScript - for blocking ads and other potential website attacks.
• McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

Next:


Automatic Updates for Windows

• Click Start.
• Select Settings and then Control Panel.
• Select Automatic Updates.
• Click Automatic (recommended)
• Choose a day and a time when you know the computer will be on and connected to the internet.
• Click Apply then OK.

Next:


Additional security programs - For additional security, the use of these tools is important:

• Malwarebytes Anti-Malware. - Update the free version and scan with it often. It is an excellent scanning tool to have on your side.
• The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. This little program packs a powerful punch as it block ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial

Next:

Upgrading Java:

• Go here and click Do I have Java
• It will check your current version and then offer to update to the latest version, if there are any.

Next:


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.


Next:


Keep a backup of your important files to prevent future data loss.


Happy safe computing !!

[arwier]

thank you very much for all your help and hopefully I won't need the help again

[michaelg9]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

[arwier]

I am having a problem with the java when I play games on pogo anytime it goes to intermission and then tries to come back it closes the java window and comes up with an error on the main browser window I am attatching a screen shot of that window as well as pasting the error report that it saves to my desk top


and here is the error report


#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d9ae7a6, pid=3968, tid=3224
#
# JRE version: 7.0-b147
# Java VM: Java HotSpot™ Client VM (21.0-b17 mixed mode, sharing windows-x86 )
# Problematic frame:
# V [jvm.dll+0x6e7a6]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun...eport/crash.jsp
#

--------------- T H R E A D ---------------

Current thread (0x02de6400): VMThread [stack: 0x02f80000,0x02fd0000] [id=3224]

siginfo: ExceptionCode=0xc0000005, reading address 0x0000000c

Registers:
EAX=0x00000002, EBX=0x02fcfa58, ECX=0x00000000, EDX=0x00000000
ESP=0x02fcfa2c, EBP=0x02fcfa38, ESI=0x32a10030, EDI=0x32a10028
EIP=0x6d9ae7a6, EFLAGS=0x00010202

Top of Stack: (sp=0x02fcfa2c)
0x02fcfa2c: 32a11c00 32a10000 32a10000 02fcfa6c
0x02fcfa3c: 6d9adc9b 32a10000 0000071c 32a10000
0x02fcfa4c: 32a11c70 02fcfa58 02d30210 6dba8d30
0x02fcfa5c: 6d950400 02dd4660 32a10000 02fcfc4c
0x02fcfa6c: 02fcfa94 6d9adc27 32a10000 0000071c
0x02fcfa7c: 32a10000 32a11c70 02c5ffff 00000700
0x02fcfa8c: 32a10000 32a10000 02fcfabc 6d99d302
0x02fcfa9c: 32a10000 00000700 008ef480 6dba59e4

Instructions: (pc=0x6d9ae7a6)
0x6d9ae786: 14 73 6e 8d a4 24 00 00 00 00 8b 4f 04 8b 41 08
0x6d9ae796: 8b 90 20 01 00 00 83 c1 08 53 57 ff d2 8b 4e 04
0x6d9ae7a6: 8b 41 0c 83 c1 08 8b fe 85 c0 7e 09 a8 01 75 31
0x6d9ae7b6: c1 f8 02 eb 34 79 2a 8b 56 08 8b c8 83 e1 3f d3


Register to memory mapping:

EAX=0x00000002 is an unknown value
EBX=0x02fcfa58 is an unknown value
ECX=0x00000000 is an unknown value
EDX=0x00000000 is an unknown value
ESP=0x02fcfa2c is an unknown value
EBP=0x02fcfa38 is an unknown value
ESI=
[error occurred during error reporting (printing register info), id 0xc0000005]

Stack: [0x02f80000,0x02fd0000], sp=0x02fcfa2c, free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x6e7a6]
V [jvm.dll+0x6dc9b]
V [jvm.dll+0x6dc27]
V [jvm.dll+0x5d302]
V [jvm.dll+0x5c79b]
V [jvm.dll+0x5cef8]
V [jvm.dll+0x6884c]
V [jvm.dll+0x5ee90]
V [jvm.dll+0x5cdb4]
V [jvm.dll+0x6d6b6]
V [jvm.dll+0x6778f]
V [jvm.dll+0x61afa]
V [jvm.dll+0x671d6]
V [jvm.dll+0x5ea03]
V [jvm.dll+0x16b106]
V [jvm.dll+0x148f35]
V [jvm.dll+0x14816e]
V [jvm.dll+0x14849c]
V [jvm.dll+0x148912]
V [jvm.dll+0x171549]
C [msvcr100.dll+0x5c6de] endthreadex+0x3a
C [msvcr100.dll+0x5c788] endthreadex+0xe4
C [kernel32.dll+0xb729] GetModuleFileNameA+0x1ba

VM_Operation (0x036cf514): GenCollectForAllocation, mode: safepoint, requested by thread 0x03415000


--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x0335f400 JavaThread "ProgressReporter" daemon [_thread_blocked, id=584, stack(0x03c80000,0x03cd0000)]
0x03456800 JavaThread "Thread-27" daemon [_thread_blocked, id=3660, stack(0x03c30000,0x03c80000)]
0x03415000 JavaThread "thread applet-com.pogo.game.client.spades2.Spades2TableApplet-3" [_thread_blocked, id=3752, stack(0x03680000,0x036d0000)]
0x03457400 JavaThread "AWT-EventQueue-4" [_thread_blocked, id=2352, stack(0x03b90000,0x03be0000)]
0x033a0c00 JavaThread "AWT-Shutdown" [_thread_blocked, id=2628, stack(0x03b40000,0x03b90000)]
0x033b8400 JavaThread "Applet 3 LiveConnect Worker Thread" [_thread_blocked, id=3184, stack(0x03500000,0x03550000)]
0x03451c00 JavaThread "Thread-23" [_thread_blocked, id=2120, stack(0x035f0000,0x03640000)]
0x0338d800 JavaThread "JVM[id=1]-Heartbeat" daemon [_thread_blocked, id=3800, stack(0x03be0000,0x03c30000)]
0x03379800 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=2688, stack(0x03720000,0x03770000)]
0x0336ac00 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=2172, stack(0x037c0000,0x03810000)]
0x03366c00 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=1440, stack(0x03770000,0x037c0000)]
0x03316c00 JavaThread "SysExecutionTheadCreator" daemon [_thread_blocked, id=2912, stack(0x036d0000,0x03720000)]
0x0330a400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3544, stack(0x009f0000,0x00af0000)]
0x03307400 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3756, stack(0x035a0000,0x035f0000)]
0x032fe400 JavaThread "Java Plug-In Pipe Worker Thread (Client-Side)" daemon [_thread_in_native, id=2052, stack(0x03550000,0x035a0000)]
0x032e8400 JavaThread "Timer-0" [_thread_blocked, id=1056, stack(0x034b0000,0x03500000)]
0x02e17400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=1560, stack(0x03260000,0x032b0000)]
0x02de3400 JavaThread "Service Thread" daemon [_thread_blocked, id=2300, stack(0x03110000,0x03160000)]
0x02ddd400 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=1036, stack(0x030c0000,0x03110000)]
0x02ddbc00 JavaThread "Attach Listener" daemon [_thread_blocked, id=744, stack(0x03070000,0x030c0000)]
0x02dda400 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3060, stack(0x02f30000,0x02f80000)]
0x02dd8800 JavaThread "Finalizer" daemon [_thread_blocked, id=4016, stack(0x03020000,0x03070000)]
0x02dc6c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=1532, stack(0x02fd0000,0x03020000)]
0x008e8800 JavaThread "main" [_thread_blocked, id=380, stack(0x00980000,0x009d0000)]

Other Threads:
=>0x02de6400 VMThread [stack: 0x02f80000,0x02fd0000] [id=3224]
0x02e02000 WatcherThread [stack: 0x03160000,0x031b0000] [id=2112]

VM state:at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[0x008e61f8] Threads_lock - owner thread: 0x02de6400
[0x008e6608] Heap_lock - owner thread: 0x03415000

Heap
def new generation total 4928K, used 4928K [0x2aa10000, 0x2af60000, 0x2d4b0000)
eden space 4416K, 100% used [0x2aa10000, 0x2ae60000, 0x2ae60000)
from space 512K, 100% used [0x2aee0000, 0x2af60000, 0x2af60000)
to space 512K, 3% used [0x2ae60000, 0x2ae64048, 0x2aee0000)
tenured generation total 10944K, used 1027K [0x2d4b0000, 0x2df60000, 0x32a10000)
the space 10944K, 9% used [0x2d4b0000, 0x2d5b0f20, 0x2d5b1000, 0x2df60000)
compacting perm gen total 12288K, used 3205K [0x32a10000, 0x33610000, 0x36a10000)
the space 12288K, 26% used [0x32a10000, 0x32d31480, 0x32d31600, 0x33610000)
ro space 10240K, 42% used [0x36a10000, 0x36e4c660, 0x36e4c800, 0x37410000)
rw space 12288K, 53% used [0x37410000, 0x37a88180, 0x37a88200, 0x38010000)

Code Cache [0x00b50000, 0x00c00000, 0x02b50000)
total_blobs=374 nmethods=148 adapters=159 free_code_cache=32079Kb largest_free_block=32848960

Dynamic libraries:
0x00400000 - 0x0042e000 C:\Program Files\Java\jre7\bin\java.exe
0x7c900000 - 0x7c9b2000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll
0x64d00000 - 0x64d34000 C:\Program Files\AVAST Software\Avast\snxhk.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f03000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x5cb70000 - 0x5cb96000 C:\WINDOWS\system32\ShimEng.dll
0x71590000 - 0x71609000 C:\WINDOWS\AppPatch\AcLayers.DLL
0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll
0x774e0000 - 0x7761e000 C:\WINDOWS\system32\ole32.dll
0x769c0000 - 0x76a74000 C:\WINDOWS\system32\USERENV.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x78aa0000 - 0x78b5e000 C:\Program Files\Java\jre7\bin\msvcr100.dll
0x6d940000 - 0x6dc61000 C:\Program Files\Java\jre7\bin\client\jvm.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x6d8d0000 - 0x6d8dc000 C:\Program Files\Java\jre7\bin\verify.dll
0x6d370000 - 0x6d390000 C:\Program Files\Java\jre7\bin\java.dll
0x6d000000 - 0x6d142000 C:\Program Files\Java\jre7\bin\awt.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x6d920000 - 0x6d933000 C:\Program Files\Java\jre7\bin\zip.dll
0x74720000 - 0x7476c000 C:\WINDOWS\system32\MSCTF.dll
0x6d450000 - 0x6d456000 C:\Program Files\Java\jre7\bin\jp2native.dll
0x6d1b0000 - 0x6d1e3000 C:\Program Files\Java\jre7\bin\deploy.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x3d930000 - 0x3da01000 C:\WINDOWS\system32\WININET.dll
0x02d10000 - 0x02d19000 C:\WINDOWS\system32\Normaliz.dll
0x3dfd0000 - 0x3e015000 C:\WINDOWS\system32\iertutil.dll
0x78130000 - 0x78258000 C:\WINDOWS\system32\urlmon.dll
0x6d660000 - 0x6d674000 C:\Program Files\Java\jre7\bin\net.dll
0x6d680000 - 0x6d68f000 C:\Program Files\Java\jre7\bin\nio.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\apphelp.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
0x6d2c0000 - 0x6d2ea000 C:\Program Files\Java\jre7\bin\fontmanager.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll

VM Arguments:
jvm_args: -D__jvm_launched=123941938617 -D__applet_launched=123941917802 -Xbootclasspath/a:C:\PROGRA~1\Java\jre7\lib\deploy.jar;C:\PROGRA~1\Java\jre7\lib\javaws.jar;C:\PROGRA~1\Java\jre7\lib\plugin.jar -Dsun.awt.warmup=true -Xmx128m
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid284_pipe3,read_pipe_name=jpi2_pid284_pipe2
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\wbem;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files\QuickTime\QTSystem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Common Files\Microsoft Shared\Windows Live
USERNAME=Art
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 2 stepping 9, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 1570816k(708220k free), swap 3776972k(3089076k free)

vm_info: Java HotSpot™ Client VM (21.0-b17) for windows-x86 JRE (1.7.0-b147), built on Jun 27 2011 02:25:52 by "java_re" with unknown MS VC++:1600

time: Tue Oct 04 17:55:53 2011
elapsed time: 27 seconds

I have tried uninstalling and reinstalling java as well as jre and it hasn't helped

thank you for reopening this issue and if this isn't where it should be then I will open a new topic for it

Attached Thumbnails

• 

[michaelg9]

Have you tried the suggestions provided at the crash page on pogo? Do they work?

[arwier]

tried all of those and none of them worked as well as the uninstall and reinstall

[michaelg9]

Hello

Open OTL, click the None Button. Under Extra Registry select Use Safelist and press Run Scan.
A log named Extras will pop up, post it here

[arwier]

OTL Extras logfile created on: 10/6/2011 6:55:10 AM - Run 1
OTL by OldTimer - Version 3.2.29.1 Folder = C:\Documents and Settings\Art\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.50 Gb Total Physical Memory | 0.86 Gb Available Physical Memory | 57.71% Memory free
3.60 Gb Paging File | 3.15 Gb Available in Paging File | 87.57% Paging File free
Paging file location(s): C:\pagefile.sys 2301 2301 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 33.71 Gb Total Space | 3.55 Gb Free Space | 10.55% Space Free | Partition Type: NTFS
Drive D: | 6.00 Gb Total Space | 1.85 Gb Free Space | 30.83% Space Free | Partition Type: NTFS

Computer Name: ARTS | User Name: Art | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
.url [@ = InternetShortcut] -- rundll32.exe ieframe.dll,OpenURL %l

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
InternetShortcut [open] -- rundll32.exe ieframe.dll,OpenURL %l
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 1
"FirewallOverride" = 0
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:*:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabled:@xpsp2res.dll,-22002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"139:TCP" = 139:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22002
"3389:TCP" = 3389:TCP:*:Enabled:@xpsp2res.dll,-22009

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe" = C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe:*:Disabled:javaw -- ()
"C:\Program Files\microsoft frontpage\bin\fpexplor.exe" = C:\Program Files\microsoft frontpage\bin\fpexplor.exe:*:Disabled:Microsoft FrontPage Explorer -- (Microsoft Corporation)
"C:\WINDOWS\SYSTEM32\fxsclnt.exe" = C:\WINDOWS\SYSTEM32\fxsclnt.exe:*:Disabled:Microsoft Fax Console -- (Microsoft Corporation)
"C:\Program Files\Ares\Ares.exe" = C:\Program Files\Ares\Ares.exe:*:Enabled:Ares p2p for windows -- (Ares Development Group)
"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" = C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe:*:Enabled:Yahoo! Messenger -- (Yahoo! Inc.)
"C:\Documents and Settings\Art\Application Data\mjusbsp\magicJack.exe" = C:\Documents and Settings\Art\Application Data\mjusbsp\magicJack.exe:*:Enabled:magicJack -- (magicJack L.P.)
"D:\misc install\PDFReader_Setup.exe" = D:\misc install\PDFReader_Setup.exe:*:Enabled:InstallCore™
"C:\WINDOWS\SYSTEM32\mmc.exe" = C:\WINDOWS\SYSTEM32\mmc.exe:*:Disabled:Microsoft Management Console -- (Microsoft Corporation)
"C:\Program Files\Webshots\3.1.5.7617\Webshots.scr" = C:\Program Files\Webshots\3.1.5.7617\Webshots.scr:*:Enabled:Webshots Photo Manager -- (Webshots.com)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"#1 Free Minesweeper" = #1 Free Minesweeper
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}" = Windows Live ID Sign-in Assistant
"{0A0CADCF-78DA-33C4-A350-CD51849B9702}" = Microsoft .NET Framework 4 Extended
"{1485B7CD-4CBD-4039-8EAE-5A22993D7F54}" = hp LaserJet 1150 / 1300
"{152BF35B-56D7-4652-B519-1661AAC270EE}" = The Print Shop 20
"{1746EA69-DCB6-4408-B5A5-E75F55439CDF}" = Scan
"{179C56A4-F57F-4561-8BBF-F911D26EB435}" = WebReg
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{26A24AE4-039D-4CA4-87B4-2F83216027FF}" = Java™ 6 Update 27
"{26A24AE4-039D-4CA4-87B4-2F83217000FF}" = Java™ 7
"{2857dbef-0b50-361c-8690-7d505747009f}" = Webshots Desktop
"{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}" = HP Update
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{35BDEFF1-A610-4956-A00D-15453C116395}" = Internet Explorer Default Page
"{36FDBE6E-6684-462B-AE98-9A39A1B200CC}" = HP Product Assistant
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3C43EAE7-22C0-4b33-ABFB-3757ECA5FD7B}" = HP Officejet All-In-One Series
"{40724630-C95F-449d-B71D-777CFDE9EA21}" = J5700
"{40BA976E-38B8-4C63-990C-50999C8C3521}" = BPD_Scan
"{41A96655-19FB-473c-AAB7-429E372527C8}" = ProductContext
"{43FCA273-9534-40DB-B7C5-D7758875616A}" = Dell Support
"{4945EDF1-CEA8-4FE2-BC48-82C69EBA9695}" = FashionCam 01
"{49F2B650-2D7B-4F59-B33D-346F63776BD3}" = DocProc
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4B9F45E8-E3CE-40B4-9463-80A9B3481DEF}" = Banctec Service Agreement
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{5A13987D-55F4-4271-A40E-76AC9B1B38FD}" = OpenOffice.org 3.2
"{5D0F0C1F-46B0-4AA2-B8DC-02E5FE777C19}" = 5700_Help
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1" = Revo Uninstaller Pro 2.5.5
"{67D3F1A0-A1F2-49b7-B9EE-011277B170CD}" = HPProductAssistant
"{68D60342-7686-45C9-B8EB-40EF843D0460}" = Dell Networking Guide
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{7A7DC702-DEDE-42A8-8722-B3BA724D546F}" = Fax
"{81A34902-9D0B-4920-A25C-4CDC5D14B328}" = Jasc Paint Shop Pro 8
"{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}" = HPDiagnosticAlert
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Extreme Graphics Driver
"{90120000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 12
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_STANDARDR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_STANDARDR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_STANDARDR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_STANDARDR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_STANDARDR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_STANDARDR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_STANDARDR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_STANDARDR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_STANDARDR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{901C0409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Access 2003 Runtime
"{90D55A3F-1D99-4C94-A77E-46DC14F0BF08}" = Help and Support Customization
"{91120000-0012-0000-0000-0000000FF1CE}" = Microsoft Office Standard 2007
"{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{95D08F4E-DFC2-4ce3-ACB7-8C8E206217E9}" = MarketResearch
"{978C25EE-5777-46e4-8988-732C297CBDBD}" = Status
"{9B1FD9CE-0776-4f0b-A6F5-C6AB7B650CDF}" = Destinations
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{A2CC286B-BFE9-4D1F-9EDA-AA3E8289CA12}" = BPDSoftware_Ini
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A36CD345-625C-4d6c-B3E2-76E1248CB451}" = SolutionCenter
"{A403D88E-ED7D-48E3-91FD-B8C8A720EDA1}" = Microsoft Speech SDK 5.1
"{A7A34FC9-DF24-4A36-00AD-D4EFE94CC116}" = SimCity 4 Deluxe
"{A80FA752-C491-4ED9-ABF0-4278563160B2}" = 32 Bit HP CIO Components Installer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A93000000001}" = Adobe Reader 9.3
"{BB912177-24CC-4AEE-8329-97D7ACD125D4}" = Macrium Reflect - Free Edition
"{BE77A81F-B315-4666-9BF3-AE70C0ADB057}" = BufferChm
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C3ABE126-2BB2-4246-BFE1-6797679B3579}" = LG USB Modem driver
"{C6F5B6CF-609C-428E-876F-CA83176C021B}" = Norton AntiVirus
"{C716522C-3731-4667-8579-40B098294500}" = Toolbox
"{CAE7D1D9-3794-4169-B4DD-964ADBC534EE}" = HP Product Detection
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CC000127-5E5D-4A1C-90CB-EEAAAC1E3AC0}" = Jasc Paint Shop Photo Album
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1" = Auslogics Disk Defrag
"{DFC6573E-124D-4026-BFA4-B433C9D3FF21}" = ISO Recorder
"{E13A66A4-8A37-451E-B4C5-E60BA0A777E3}" = Preclick PhotoBack Plug-in for HP
"{EB21A812-671B-4D08-B974-2A347F0D8F70}" = HP Photosmart Essential
"{EB75DE50-5754-4F6F-875D-126EDF8E4CB3}" = HPSSupply
"{EBD89E93-9774-433A-A638-27E268519A12}" = Delta60
"{ECAD4F6A-0BF3-4028-9C81-E5D9F9606CBA}" = BPDSoftware
"{EE6097DD-05F4-4178-9719-D3170BF098E8}" = Apple Application Support
"{FC4ED75D-916C-4A8C-BB67-3C6F6E06D62B}" = Banctec Service Agreement
"{FF075778-6E50-47ed-991D-3B07FD4E3250}" = TrayApp
"{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
"7-Zip" = 7-Zip 9.20
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"Amazon Kindle" = Amazon Kindle
"Ares" = Ares 2.1.7
"AtomTime Pro_is1" = AtomTime Pro 3.1d
"avast" = avast! Free Antivirus
"BurnAware Free_is1" = BurnAware Free 3.1.1
"Combat Engineer" = Combat Engineer v.2.0
"EKS Floyd's Bumpershoot" = EKS Floyd's Bumpershoot
"EKS Sherlock" = EKS Sherlock
"ERUNT_is1" = ERUNT 1.1j
"ffdshow_is1" = ffdshow [rev 2527] [2008-12-19]
"FrontPage v2.0" = Microsoft FrontPage 97
"HP Imaging Device Functions" = HP Imaging Device Functions 8.0
"HP Solution Center & Imaging Support Tools" = HP Solution Center 8.0
"HPExtendedCapabilities" = HP Customer Participation Program 8.0
"HPOCR" = HP OCR Software 8.0
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"Image Composer" = Microsoft Image Composer 1.0
"Intel® 537EP V9x DF PCI Modem" = Intel® 537EP V9x DF PCI Modem
"Lexmark 2300 Series" = Lexmark 2300 Series
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware version 1.51.2.1300
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Extended" = Microsoft .NET Framework 4 Extended
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"mvl_spor" = mvl_spor
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"Open Source Backup" = Open Source Backup
"Quicken 2002 New User Edition" = Quicken 2002 New User Edition
"Shockwave" = Shockwave
"Sierra Utilities" = Sierra Utilities
"STANDARDR" = Microsoft Office Standard 2007
"Unlocker" = Unlocker 1.9.1
"Verizon V CAST Media Manager" = Verizon V CAST Media Manager
"VLC media player" = VideoLAN VLC media player 0.8.6f
"Wdf01005" = Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
"WebPost" = Microsoft Web Publishing Wizard 1.52
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WinGimp-2.0_is1" = GIMP 2.6.11
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Works" = Microsoft Works 4.5
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"Yahoo! Messenger" = Yahoo! Messenger
"Yahoo! Search Defender" = Yahoo! Search Protection
"Yahoo! Software Update" = Yahoo! Software Update

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Google Chrome" = Google Chrome
"GoToMeeting" = GoToMeeting 4.1.0.366
"magicJack" = magicJack
"Yahoo! BrowserPlus" = Yahoo! BrowserPlus 2.9.8

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 10/4/2011 5:00:58 AM | Computer Name = ARTS | Source = MsiInstaller | ID = 1023
Description = Product: Microsoft .NET Framework 1.1 - Update '{2F6EFCE6-10DF-49F9-9E64-9AE3775B2588}'
could not be installed. Error code 1603. Additional information is available in
the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2416447-X86\NDP1.1sp1-KB2416447-X86-msi.0.log.

Error - 10/4/2011 5:01:00 AM | Computer Name = ARTS | Source = NativeWrapper | ID = 5000
Description =

Error - 10/4/2011 7:29:17 AM | Computer Name = ARTS | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17099, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 10/4/2011 7:29:24 AM | Computer Name = ARTS | Source = Application Hang | ID = 1001
Description = Fault bucket -1739320580.

Error - 10/5/2011 5:00:52 AM | Computer Name = ARTS | Source = MsiInstaller | ID = 11706
Description = Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source
could be found for product Microsoft .NET Framework 1.1. The Windows installer
cannot continue.

Error - 10/5/2011 5:00:54 AM | Computer Name = ARTS | Source = MsiInstaller | ID = 1023
Description = Product: Microsoft .NET Framework 1.1 - Update '{2F6EFCE6-10DF-49F9-9E64-9AE3775B2588}'
could not be installed. Error code 1603. Additional information is available in
the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2416447-X86\NDP1.1sp1-KB2416447-X86-msi.0.log.

Error - 10/5/2011 5:00:57 AM | Computer Name = ARTS | Source = NativeWrapper | ID = 5000
Description =

Error - 10/6/2011 5:00:56 AM | Computer Name = ARTS | Source = MsiInstaller | ID = 11706
Description = Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source
could be found for product Microsoft .NET Framework 1.1. The Windows installer
cannot continue.

Error - 10/6/2011 5:00:58 AM | Computer Name = ARTS | Source = MsiInstaller | ID = 1023
Description = Product: Microsoft .NET Framework 1.1 - Update '{2F6EFCE6-10DF-49F9-9E64-9AE3775B2588}'
could not be installed. Error code 1603. Additional information is available in
the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2416447-X86\NDP1.1sp1-KB2416447-X86-msi.0.log.

Error - 10/6/2011 5:00:59 AM | Computer Name = ARTS | Source = NativeWrapper | ID = 5000
Description =

[ System Events ]
Error - 9/5/2011 1:18:48 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/5/2011 1:19:24 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/5/2011 1:19:47 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/6/2011 5:01:16 AM | Computer Name = ARTS | Source = Windows Update Agent | ID = 20
Description = Installation Failure: Windows failed to install the following update
with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on
Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2416447).

Error - 9/6/2011 1:34:14 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/6/2011 1:48:37 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/6/2011 1:54:55 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/6/2011 11:01:24 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/6/2011 11:20:12 PM | Computer Name = ARTS | Source = DCOM | ID = 10005
Description = DCOM got error "%1058" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 9/7/2011 5:00:57 AM | Computer Name = ARTS | Source = Windows Update Agent | ID = 20
Description = Installation Failure: Windows failed to install the following update
with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on
Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2416447).


< End of report >

[michaelg9]

Hello,

Please uninstall:

Norton Antivirus

Follow this and then this guide to clear java and browser cache.


You have an outdated internet explorer version. I assume you're missing some windows updates, so go here and download all available updates for your computer. When you finish installing them all, restart and then go there again to make sure that there aren't any more left.


One of these updates should be Internet Explorer 8. To check if it's installed, Open Internet Explorer and Press ALT+H, and then click About Internet Explorer. Tell me the version it writes there.


Does the game work with any other browser like FireFox?

[arwier]

doesn't work with chrome don't have any other browsers on this computer

IE version 8.0.6001.18702

did all critical updates but says 3 are still needing to be installed

when I install the three they all three still show as downloaded but ready to install

kb2539636---shows done
kb2487367---shows done
kb2416447---shows failed

have tried installing them 4 times and tried all steps on ms website but they still show downloaded ready to install

[michaelg9]

Hello

Try this

Actually I suspect avast antivirus, as the problem started when we installed it right? Try to disable it and then open up Internet Explorer and see if it works

If that doesn't solve your problem, try this and tell me the result

[arwier]

tried all thier solutions plus tried disabling avast tried different browsers -- chrome and firefox uninstalled ie and reinstalled it uninstalled java and reinstalled it and still does not come back from intermission

Edited by arwier, 13 October 2011 - 11:17 AM.

[michaelg9]

What was the result of the java check page here?