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Have a Virus or malware on my computer need HELP!

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Mike Marquez

Mike Marquez

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I have a HP mini 110-1150NR with 2gig ram and 1.60mhz processor. The OS is Xp home edition 32bit. It started when I have always had the virus protection AVG and a few weeks ago a friend told me to try Norton 360 cause it has always been good for his computers. Well I download a trial version and erased my AVG and what a mistake that was!! After my trial was over instead of it still protecting my computer it just made my computer very vulnerable and when I went to download a new virus protection (which was AVAST) I had to restart my computer for changes to be made and when I did that I was infected with a hellasious virus and I am stressed out and frustrated cause I have been trying to get help for 3 days now and have not received any help!! I have spent over 30hrs on researching the problem and I am to afraid to do anything without the professional help of someone that knows what they are doing. I cant run any malware scans, virus scans, system restores, and some of my documents. When my computer starts up I get a .dll error and when I run my system restore it says "system restore will not protect you computer and to restart and try again". I have done that in safe mode and regular and nothing happens and I get the same error message. I cant install microsoft security essentials and anyother security softwares. When I pull up my task manager all of my processes have an .exe behind them and some things are on there I have never really noticed. There are schost.exe and a few of them running. I know some about computers and I have no clue about stuff like this. I also have problems when running virus softwares and get an error stating that there is a problem with .dll. I need help and hope that I can get it asap!! Thanks and have a great day.
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