[deejaycea101]

I have a couple of times but not recently. I'll run it and let you know the results.

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I ran the Check disc and it found no errors or bad files.

[deejaycea101]

I ran the Check disc and it found no errors or bad files.

[Essexboy]

What are the current problems in order of severity - we will then look at clearing them taht way and see if it has a cascade effect

[deejaycea101]

Right now the only problem i have is the errors when i instal a new program.

[Essexboy]

It appears that msi is not releasing a file properly - so try this and then try to install the programme

To stop Windows Installer, follow these steps:

1.Open Control Panel.
2.Double-click Administrative Tools.
3.Double-click Services.
4.Right-click the Windows Installer service.
5.Click Stop.

Install the programme affected

[deejaycea101]

The thing is though it has happened to like 4 or five programs Ive tried to install and then like on the third or fourth attempt at install it works.

[Essexboy]

Could you try the following when you install the next programme

Right click on the file and run the troubleshooter compatibility wizard, when prompted to run the program, click it.

[deejaycea101]

Ill download the driver software for my keyboard and let you know the results.

[deejaycea101]

The compatibility mode made it run perfect. Will i always have to do that or only for the ones that give me problems?

[Essexboy]

Only for the ones that give you problems as not all drivers are 64bit compatible yet



Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup and select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

[deejaycea101]

It wouldn't let me create the restore point.I attached two images. The first is the error i received and the second is the system properties tab. It says that the recovery drive is off i don't know if it is supposed to be like that or what but i thought i should show you.

Attached Thumbnails

• 
• 

Edited by deejaycea101, 16 December 2011 - 01:30 PM.

[Essexboy]

On the second screenshot - could you select configure and turn it on from there

[deejaycea101]

This was all that was under the config part. I attached an image.

Attached Thumbnails

• 

Edited by deejaycea101, 16 December 2011 - 03:45 PM.

[Essexboy]

Notice that it is set to turn off system protection
Select restore settings and previous versions of files
OK out
That will autommatically set a restore point, there wil be none to purge

[deejaycea101]

There are restore points that i can restore to though.