[womanandmom]

I tried to search for a like problem, but man..computers sure like to freeze up!

Mine seems to be attached to browser use, especially when loading a new page. It just stops loading, the browser (firefox) goes "Not Responding" and I usually have to ctrl+alt+del and bring up the task manager to bring it back to life. This has been going on for a few weeks, but I can't think of anything that may have caused it. No new programs or drivers installed.
I had run ad-aware and found a Trojan which was removed. I've ran it again and it's been clean.
I've used CCleaner to clean everything up, but that doesn't seem to help.
Honestly, I've had nothing but trouble with this computer since I got it..but we're in no position to buy a new one.

Thank you for any help you can provide.

[Advertisements]

Please do the following.


1.Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.





2.Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


3.Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

4.Please download MiniToolBox HERE http://download.blee...MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

6.What kind of computer do you have exactly desktop laptop?Make model? 32/64Bit? Vista/Windows7?





I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rockmilk]

Please do the following.


1.Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.





2.Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


3.Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

4.Please download MiniToolBox HERE http://download.blee...MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

6.What kind of computer do you have exactly desktop laptop?Make model? 32/64Bit? Vista/Windows7?





I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[womanandmom]

Since my last factory restore I have only had Avast! on this computer.
It is an HP Pavilion Desktop a6202n PC running Vista. It's about 4 years old.
I would not go near a registry cleaner as I have no idea what any of it means lol, not on purpose anyway!
Thank you!

CCleaner report:
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Yes HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKCU:Run Google Update "C:\Users\Home\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
Yes HKCU:Run Akamai NetSession Interface C:\Users\Home\AppData\Local\Akamai\netsession_win.exe
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes HKLM:Run VX1000 C:\Windows\vVX1000.exe
Yes HKLM:Run SunJavaUpdateReg "C:\Windows\system32\jureg.exe"
Yes HKLM:Run RtHDVCpl RtHDVCpl.exe
Yes HKLM:Run OsdMaestro "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
Yes HKLM:Run NvMediaCenter RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
Yes HKLM:Run NvCplDaemon RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
Yes HKLM:Run LifeCam "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
Yes HKLM:Run hpsysdrv c:\hp\support\hpsysdrv.exe
Yes HKLM:Run HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HP Health Check Scheduler c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
Yes HKLM:Run GrooveMonitor "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
Yes HKLM:Run Seagate Dashboard C:\Program Files\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
Yes HKLM:Run avast5 "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
Yes HKLM:Run ContentTransferWMDetector.exe C:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
Yes HKLM:Run RIMBBLaunchAgent.exe C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
Yes HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:RunOnce Launcher %WINDIR%\SMINST\launcher.exe
Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
Yes Startup Common Nikon Monitor.lnk C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
No Startup Common QuickBooks Update Agent.lnk C:\PROGRA~1\COMMON~1\Intuit\QUICKB~1\QBUpdate\qbupdate.exe


MiniToolBox Report:
MiniToolBox by Farbar
Ran by Home (administrator) on 04-12-2011 at 17:39:34
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 2.7.1.19610)
Adobe Digital Editions
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
AIO_CDB_ProductContext (Version: 82.0.242.000)
AIO_CDB_Software (Version: 82.0.242.000)
AIO_Scan (Version: 82.0.173.000)
Akamai NetSession Interface Service
Ancestry World Archives Project - Keying Tool (Version: 1.1.0102)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 6.0.1289.0)
Avery Wizard 4.0 (Version: 4.0.4)
AviSynth 2.5
BlackBerry Desktop Software 6.1 (Version: 6.1.0.35)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 82.0.173.000)
CCleaner (Version: 3.11)
Content Transfer (Version: 1.3.0.23190)
Copy (Version: 120.0.214.000)
Coupon Printer for Windows (Version: 5.0.0.1)
D3DX10 (Version: 15.4.2368.0902)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DirectX 9 Runtime (Version: 1.00.0000)
DocProc (Version: 8.1.0.0)
DocProcQFolder (Version: 1.00.0000)
Download Updater (AOL LLC)
Enhanced Multimedia Keyboard Solution
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 120.0.194.000)
ffdshow [rev 2583] [2009-01-05] (Version: 1.0)
Google Earth (Version: 6.1.0.5001)
Google Talk Plugin (Version: 2.5.8.4958)
Google Update Helper (Version: 1.3.21.79)
Haali Media Splitter
Hardware Diagnostic Tools (Version: 5.00.4558.05)
HP Active Support Library (Version: 2.0.12.1)
HP Active Support Library 32 bit components (Version: 2.1.0)
HP Advisor (Version: 3.1.9152.3107)
HP Customer Experience Enhancements (Version: 5.2.0.2296)
HP Customer Feedback (Version: 1.0.0)
HP Easy Setup - Frontend (Version: 5.2.0.2304)
HP Imaging Device Functions 8.0 (Version: 8.0)
HP OCR Software 8.0 (Version: 8.0)
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.01 (Version: 2.01)
HP Photosmart Essential2.01 (Version: 1.01.0000)
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B (Version: 8.0)
HP Picasso Media Center Add-In (Version: 1.0.0)
HP Product Assistant (Version: 100.000.001.000)
HP Solution Center 8.0 (Version: 8.0)
HP Update (Version: 5.003.001.001)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 82.0.173.000)
iCloud (Version: 1.0.1.29)
iTunes (Version: 10.5.1.42)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
LightScribe 1.8.15.1 (Version: 1.8.15.1)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 60 day trial
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft Works (Version: 08.05.0818)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
muvee autoProducer 6.0 (Version: 6.00.050)
My HP Games (Version: HPCMPQ1804)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.1.2)
NVIDIA Drivers
NWZ-S540 WALKMAN Guide (Version: 2.0.00.07010)
Pivot Stickfigure Animator (Version: 2.2.5)
PSSWCORE (Version: 2.01.0000)
Python 2.5 (Version: 2.5.150)
Quicken 2010 (Version: 19.1.1.19)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.5789)
Rhapsody
Rhapsody Player Engine (Version: 1.0.604)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.4.0)
Roxio Creator Basic v9 (Version: 3.4.0)
Roxio Creator Copy (Version: 3.4.0)
Roxio Creator Data (Version: 3.4.0)
Roxio Creator EasyArchive (Version: 3.4.0)
Roxio Creator Tools (Version: 3.4.0)
Roxio Easy VHS to DVD (Version: 1.2.198)
Roxio Easy VHS to DVD (Version: 12.0)
Roxio Easy VHS to DVD (Version: 5.0.0)
Roxio Easy VHS to DVD Content (Version: 12.0.014)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio MyDVD Basic v9 (Version: 9.0.572)
Roxio Video Capture USB (Version: 1.22.0000)
Scan (Version: 8.1.0.0)
Seagate Dashboard (Version: 1.1.0.1421)
Segoe UI (Version: 15.4.2271.0615)
Skype Toolbars (Version: 5.0.4126)
Skype™ 5.0 (Version: 5.0.152)
SmartSound Quicktracks Plugin (Version: 3.0.8.0)
Soft Data Fax Modem with SmartCP (Version: 7.74.00)
SolutionCenter (Version: 82.0.188.000)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Sothink Video Converter (Version: 3.3)
Status (Version: 110.0.180.000)
SupportSoft Assisted Service (Version: 15)
swMSM (Version: 12.0.0.1)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 110.0.180.000)
TurboTax 2010 (Version: 1.00.0000)
UnloadSupport (Version: 1.00.0000)
VideoToolkit01 (Version: 90.0.146.000)
Visual Studio 2005 Tools for Office Second Edition Runtime
WeatherBug Gadget (Version: 1.0.0.6)
WebReg (Version: 82.0.173.000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Wondershare PPT2DVD Pro 6.1.6 (Version: 6.1.6)
Yahoo! Install Manager
Yahoo! Software Update
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 78%
Total physical RAM: 1917.82 MB
Available physical RAM: 408.31 MB
Total Pagefile: 4080.16 MB
Available Pagefile: 1784.3 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966.07 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:289.21 GB) (Free:127.57 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:8.88 GB) (Free:1.2 GB) NTFS
6 Drive h: (8GB PHOTO) (Removable) (Total:7.39 GB) (Free:7.29 GB) FAT32

========================= Users: ========================================

User accounts for \\HOMEPC

Administrator Guest Home


**** End of log ****

[rockmilk]

Please do the following.

Open Ccleaner and disable the entries below.
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (optionl)
Yes HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKCU:Run Google Update "C:\Users\Home\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe

Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes HKLM:Run VX1000 C:\Windows\vVX1000.exe
Yes HKLM:Run SunJavaUpdateReg "C:\Windows\system32\jureg.exe"
Yes HKLM:Run RtHDVCpl RtHDVCpl.exe
Yes HKLM:Run OsdMaestro "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
Yes HKLM:Run NvMediaCenter RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
Yes HKLM:Run NvCplDaemon RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
Yes HKLM:Run LifeCam "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
Yes HKLM:Run hpsysdrv c:\hp\support\hpsysdrv.exe
Yes HKLM:Run HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HP Health Check Scheduler c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
Yes HKLM:Run GrooveMonitor "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
Yes HKLM:Run Seagate Dashboard C:\Program Files\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui

Yes HKLM:Run ContentTransferWMDetector.exe C:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
Yes HKLM:Run RIMBBLaunchAgent.exe C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
Yes HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:RunOnce Launcher %WINDIR%\SMINST\launcher.exe
Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
Yes Startup Common Nikon Monitor.lnk C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe

Uninstall the programs below.
Google Update Helper (Version: 1.3.21.79) (un needed)


Please download TFC by Old Timer and save it to your desktop. (you will need to disable avast prior to running tfc.exe)
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
right-click Run as Admin on TFC.exe to run it.If tfc doesnt prompt a reboot then do so manually.

Please do the following you forgot to include this in the original post.
Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

[happyrock]

while in msconfig ...click on the start tab ...uncheck everything except your AV and if its a laptop leave synaptics checked

[womanandmom]

Hi!
I did everything you asked, it seems to have either made it worse or it's just coincidence that it's acting up.
For instance, I started Firefox..it froze. Opening Task Manager got it going again.
I opened word (where I'd saved my list of services) and it froze..opening task manager froze task manager..waited and it worked again.
I wrote half of my first sentence, froze again. Waiting and oh crap I just had a blue screen crash dump....everything seems peaceful now.
OK! Well that was jarring lmao..here's my services list.
Thank you again for all of your help!

Adobe Acrobat Update Service
Apple Mobile Device
Avast! Antivirus
Bonjour Service
Google Update Service (gupdate)
Google Update Service (gupdatem)
HP Health Check Service
InstallDriver Table Manager
iPod Service
LightScribeSErvice Direct Disc Labelling Service
NVIDIA Display Driver Service
RoxMediaDB12
RoxMediaDB9
Seagate DashboardService
Stllssvr
XAudioService
Yahoo! Updater

[happyrock]

reboot and couple of times and tell us how its running...

[rockmilk]

Hit start button at lower left hand corner of the screen.Then in the run box type services.msc right click Run As Admin. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.


Adobe Acrobat Update Service
Apple Mobile Device

Bonjour Service
Google Update Service (gupdate) (set this service to disabled)
Google Update Service (gupdatem)(set this service to disabled)
HP Health Check iInstallDriver Table Manager (set this service to disabled)
iPod Service
LightScribeSErvice Direct Disc Labelling Service

RoxMediaDB12
RoxMediaDB9
Seagate DashboardService
Stllssvr

Yahoo! Updater

Reboot your machine and post back to us how it is running now.

[womanandmom]

Hi, I did everything you asked for. It is still freezing and all of my hidden folders are now showing. It even freezes a bit at start up..the screen stays black for a bit longer at start up. Thanks so much for your help, I know we'll beat this!

[rockmilk]

I would like you to a few things for me.
1. Run sfc /scannow
2. Run chkdsk /r
3.Open your computer and clean the inside with a can of compressed air.See video.
4.Open device manager and tell me if there are any yellow ? or ! marks.To open device manager
hit the windows key and pause at the same time,a window will pop up then select device manager.

sfc /scannow and chkdsk /r (THEY WILL BOTH NEED TO BE RUN IN AN ELEVATED COMMAND PROMPT!)

ELEVATED COMMAND PROMPT ====== Click Start, type cmd.exe When the Instant search results are shown, right-click the cmd.exe entry and choose Run as administrator.


Here are links explaining:
http://pcsupport.abo...sfc-scannow.htm
http://www.howtogeek...-windows-vista/


AS YOU SAID THE DESKTOP IS 4 YEARS OLD I THINK NUMBER 3 IS REALLY NEEDED MAKE SURE AND UNPLUG THE TOWER PRIOR TO CLEANING.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO PRIOR TO RE-SEATING THEM.ALSO MAKE SURE TO CLEAN THE HEAT SINK IT TENDS TO GET A LOT OF DUST BUILD UP OVER TIME.BELOW IS A GOOGLE IMAGE SEARCH FOR HEAT SINK TO GIVE YOU AN IDEA.
http://images.google...l1268l1.5.2l9l0









EDIT: LOOKS LIKE I MISSED ONE PLEASE SET THE SERVICE BELOW TO DISABLED!!GO BACK TO POST #8 FOR IMSTRUCTIONS HOW TO SET THIS SERVICE TO DISABLED.


InstallDriver Table Manager

Edited by rockmilk, 10 December 2011 - 07:56 PM.

[womanandmom]

Hi, InstallDriver... was already disabled.
There are no warnings next to anything in Device Manager.
I'm running the scans now.
I just cleaned out the inside of the computer (I do it regularly)a few weeks ago when I got a new desk. Come to think of it, it may coincide with the freezing..but now I can't remember if it was doing it before.
The sfc scan found no integrity problems, I need to restart to run the chkdsk as there was too much process data, will now.

[rockmilk]

OK WHEN YOU SAY YOU CLEAN THE COMPUTER DO YOU TAKE THE RAM-VIDEO CARD-HARD DRIVE OUT AND BLOW OUT THE SLOTS THEY PLUG INTO,THEN RE-SEAT IF NOT THEN PLEASE DO SO.

[rockmilk]

IF WHAT I HAVE SUGGESTED DOESNT SPEED THINGS UP FOR YOU THEN PLEASE READ WHAT IS LISTED BELOW!



I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I

suggest you read the 'Start Here' topic found

HERE. With these self-help tools you have

a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post

in the Malware Forum. If you are unable to run

any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs

in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other

options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here

[happyrock]

I just cleaned out the inside of the computer (I do it regularly)a few weeks ago when I got a new desk. Come to think of it, it may coincide with the freezing..but now I can't remember if it was doing it before.

you may have bumped something while you were cleaning
after unplugging from the wall test every connection inside by unplugging then replugging it

[womanandmom]

I have done all but clean the inside, I will do that today.
I am running OTL and will post in the malware forum as well.
Thank you very much for your help!