I'm very confused as to what to do because of course the laptop warranty has expired.
I appreciate any help you can offer.
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Edited by devper94, 25 December 2011 - 10:42 AM.
Hi devper94, thank you for the link, but I've tried that same link before and none of those things work. When I press the letter "C" at startup i hear the DVD spinning but it still just goes right to the login prompt. And of course no one remembers the password.
Then there is the option to reset the administrator password by accessing the Startup options. To do this you hold down the "Option" button, the only thing that happens when I do that is I get to a screen that has a locked padlock - again, prompting for a password.
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