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    New Member

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hey my itunes wont connect to itunes store and ive tried basicly everything from unstalling to the lan setting i ran the diagnostics test and everything checkout good but the secure link to itunes store.

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
Acer Aspire X3200
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.10)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP

iTunes Serial Number 0018A9C4037CB878

Current user is not an administrator.
The current local date and time is 2011-12-31 13:36:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService (x64) is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {28D0F6EB-18F7-4595-81C7-232EEF273BB9}
Description: NVIDIA nForce 10/100/1000 Mbps Networking Controller
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-06-15 09:55:35.
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    Malware Expert

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  • 994 posts
  • MVP
Check your Anti-virus program ... it could be stopping or causing the connection to time out.
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Faizan Ern Prince

Faizan Ern Prince


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  • 114 posts
Try Reinstalling iTunes or Check your antivirus and uncheck the firewall.
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    Malware Expert

  • Expert
  • 994 posts
  • MVP
Not good to uncheck the Firewall! It can be configured to 'allow' the connection. :thumbsup:
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