[JulieJean]

I see the box browse for folder. I have my computer, the b drive (mem stick), the C drive, which i click the carrot next to it. the carrot goes away and won't show me any sub folders. I can't navigate to a Windows folder.

[Advertisements]

OK that does not look good - It may well be that the drive really has gone and become corrupted

Reatogo should see any files/folders that are there

[Essexboy]

OK that does not look good - It may well be that the drive really has gone and become corrupted

Reatogo should see any files/folders that are there

[JulieJean]

yes, TestDisk was able to see the disk and the partitions. It was not able to repair it because it said it had a bad filesystem. Not sure if there is anything that can be done about it.

The front desk machine has 1 last quirk on it. Chrome browser tabs close when i click them and i can't get into the settings (wrench). This seems a little buggy? I have run the eset scan several times and it is clean. Is there another scanner i should use? Or do i need to repair something?

I uninstalled chrome and re-installed it, but it did not solve the problem.

[Essexboy]

Have you run chkdisc on the affected system as I think it is the MFT that is corrupted
Windows does keep a backup of this

Using the XP recovery console disc that you have
Boot to the command prompt and type in the following

chkdsk drive /p /r (for drive enter the disc number - probably 0 )

With regards to Chrome I have never actually used it

However once it has been uninstalled via add/remove then from the run key type :

%USERPROFILE%\Local Settings\Application Data\Google

Once in that folder then delete it all

[JulieJean]

Thanks for the marching orders. I have one more issue to add with the front desk computer. It is still doing this weird thing after start up. Nothing I click on responds after it boots up. i can click on things, but only up to a certain point. It's like there is a process that starts up that prevents anything from responding. However, once i do ctrl alt del, i click task manager button, but i have to click it twice. then once task manager pops open everything works fine for the rest of my session. I thought maybe updating java would make this problem go away, and of course getting rid of the virus, but it is still doing this. Any ideas?

[JulieJean]

Shoot, his computer is vista. Will I need to create an image for vista?

[Essexboy]

Unless you have the vista cd - yes

select the 32 or 64 bit version from here

Nothing I click on responds after it boots up. i can click on things, but only up to a certain point. It's like there is a process that starts up that prevents anything from responding. However, once i do ctrl alt del, i click task manager button, but i have to click it twice. then once task manager pops open everything works fine for the rest of my session

To me this sounds like a programme/service hanging at start

Going back to your OTL log I can see the following starting with the system

O4 - HKLM..\Run: [Acrobat Assistant 8.0] C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe (Adobe Systems Inc.)
O4 - HKLM..\Run: [Adobe Acrobat Speed Launcher] C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [atchk] C:\Program Files\Intel\AMT\atchk.exe (Intel Corporation)
O4 - HKLM..\Run: [AwaySch] C:\Program Files\Lenovo\AwayTask\AwaySch.EXE (Lenovo Group Limited)
O4 - HKLM..\Run: [DiskeeperSystray] C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe (Diskeeper Corporation)
O4 - HKLM..\Run: [DLA] C:\WINDOWS\system32\DLA\DLACTRLW.EXE (Sonic Solutions)
O4 - HKLM..\Run: [DSFHost] C:\Program Files\Staples\easyprint\dsfhost.exe ()
O4 - HKLM..\Run: [egui] C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe (ESET)
O4 - HKLM..\Run: [High Definition Audio Property Page Shortcut] C:\WINDOWS\System32\HdAShCut.exe (Windows ® Server 2003 DDK provider)
O4 - HKLM..\Run: [Mouse Suite 98 Daemon] C:\WINDOWS\System32\ico.exe (Primax Electronics Ltd.)
O4 - HKLM..\Run: [PDService.exe] C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe (Utimaco Safeware AG)
O4 - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe (Sun Microsystems, Inc.)
O4 - HKCU..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0 File not found

What we can do is disable the non-essential ones from starting and see if that helps - would that work for you ?

[JulieJean]

SOUNDS GOOD. It seems to happen after the Intel window pops up.

[JulieJean]

Shall we add one more issue to the list since we are having so much fun?

My computer - when attaching an external drive, windows explorer freezes and won't let me navigate to the drive. This is any kind of external USB connected drive in any of the 3 usb ports. It is running xp pro. Even after disconnecting the drive the system is frozen until i do a hard reboot. I need to attach the external drive so i can back up the contents so i can fix the HP MediaSmart Server system drive!

So, my current issues include:
Front desk computer:
1. Start Up process hang
2. Google Chrome closing tabs when i click on them, not opening downloaded documents, when hitting back button it opens a new window.
Husband's computer
1. Bad hard drive - i have tasks to do with the new recovery image
My Computer:
1. External Hard drive attachment freezes computer

Edited by JulieJean, 21 January 2012 - 06:03 PM.

[JulieJean]

I was not able to load the vista recovery.

However, I think it may not be working because i am trying to do it in my laptop hardware. My husband and I had identical hardware and both our drives died at the same time. his hardware seems completely gone, it does show a power light but it won't respond to the on button. So, to recover his data from his drive i was going to put his hard drive in my computer. However, when i rebuilt my computer i downgraded to xp (this is our fourth set of hard drives in 5 years with these machines. Maybe it's vista, lenovo, who knows). So, I'm guessing this is the conflict? This plan probably won't work???

[Essexboy]

Ok lets get cracking - first the startups

Download the standalone .exe version of startup control from here this also has a small guide on the page
Run the programme
Go to control panel and you will find a startup element click that
Disable the following :

[Acrobat Assistant 8.0]
[Adobe Acrobat Speed Launcher]
[High Definition Audio Property Page Shortcut]
[SunJavaUpdateSched]
[updateMgr]
[AwaySch]
[DiskeeperSystray]

Reboot - does it load faster ?

When you plug in the external drive are you doing it prior to boot or after ?

Hubbies sounds like it is as dead as a Dodo

[JulieJean]

it definitely booted fast! But, still happens. It seems to be one of the last processes loaded. It usually happens after i click ok to the attached picture. but I just let everything run and start up with out clicking the OK button and it still happened.

I am already booted when i plug in the external drive. I boot with out it plugged in. I plug in and then turn it on. Should i boot with it plugged in?

Is the recovery CD pulling data from the hard drive when starting up? Or reading anything from the hardware? I have another laptop that is very similar but not an exact copy of my husbands machine. I can try to pop the drive in that one and recover it that way, but i can't do that until i get front desk computer back in the store.

Thanks so much!

[Essexboy]

OK run the startup CPL again and then disable the following :

[Mouse Suite 98 Daemon]
[DLA]
[PDService.exe]



The recovery disc does read some hardware data
But all files necessary to run are on the CD

You could try to boot with the external plugged in - although it should read it quite happily if it is plugged in after boot

[JulieJean]

its still happening.

Think maybe it's disk keeper?

[JulieJean]

its still happening.

Think maybe it's disk keeper?