[PHutch]

The computer I am referencing is a Gateway Laptop. NV Series; N5334u (I think U; obtained from the tiny service tag on the bottom.
The error happened awhile back and because a number of people have told me it's a faulty hard drive, I just ordered a new computer for my daughter.
I say that because my details could be sketchy (or maybe they will not matter).

My daughter received the black screen with operating system not found one day. We downloanded Linux via USB and loaded into the Gateway pc. It worked for a few days then the black screen again with operating system not found. I then ordered the new computer.

Having to work on my computer, I found what I believe to be the Operating system disc. It's a gateway disc, labeled Microsoft Windows Vista Home Premium 32 Bit. (Again... not sure if that is the disc that goes with the specific computer with the problem - at the time my husband had ordered 2 Gateways. The second one is not available at this time).

My husband initiated the disc, so not sure what all was involved. In the end, I have removed the disc because there was a blank white screen with a green bar at the bottom showing "collecting information". That was allowed to run for a day and half.

Upon removal of the disc I have the following on a black screen:
V1.02
CPUO = AMD Athlon II Dual Core M300

632K System RAM Passed
2814 M Extended RAM passed
1024 KB L2 Cache
System BIOS Shadowed
Video BIOS Shadowed
Fixed Disk 0:
ATAPI CD-ROM: TSSTcorp CDDVDW TS-L633C
Mouse initialed
ERROR
0200: Failure Fixed Disk 0
Press <F1> to resume


When I press F1:
Black screen with the following
Broadcom Base Code PXE-2.1 V1.1.0
Copyright 2000-2008 Broadcom Corporation
Copyright 1997-2000 Intel Corporation
PXE-E61: Media test failure, check cable
PXE-MOF: Exiting Broadcom PXE ROM
Operating system not found.

So is hard drive shot? Or is it possible to fix?
Thanks

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I;m sorry to hear you are having such a hard time with this. I am going to try to make this easy to find out.
I suspect it is the hard drive and below I will highlight what is telling me that.

632K System RAM Passed
2814 M Extended RAM passed
1024 KB L2 Cache
System BIOS Shadowed
Video BIOS Shadowed
Fixed Disk 0:
ATAPI CD-ROM: TSSTcorp CDDVDW TS-L633C
Mouse initialed
ERROR
0200: Failure Fixed Disk 0
Press <F1> to resume

This shows it is not finding a hard drive at all but I would like you to test the hard drive first by doing the following.





Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions

[rshaffer61]

I;m sorry to hear you are having such a hard time with this. I am going to try to make this easy to find out.
I suspect it is the hard drive and below I will highlight what is telling me that.

632K System RAM Passed
2814 M Extended RAM passed
1024 KB L2 Cache
System BIOS Shadowed
Video BIOS Shadowed
Fixed Disk 0:
ATAPI CD-ROM: TSSTcorp CDDVDW TS-L633C
Mouse initialed
ERROR
0200: Failure Fixed Disk 0
Press <F1> to resume

This shows it is not finding a hard drive at all but I would like you to test the hard drive first by doing the following.





Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions

[PHutch]

I don't know what kind of hard drive the problem computer has.
Is there a way for me to find out? I will look on Gateway for the model number etc. However, I didn't see the particular model number listed before posting to this forum.
Thanks.

[rshaffer61]

If you are not sure then use the Seagate SeaTools DOS CD ISO version. It is the most compatible with hard drives.