[Essexboy]

could you try a download now please

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i can't run the norton removal tool because I don't have the product key for it.

[kairifireheart]

i can't run the norton removal tool because I don't have the product key for it.

[kairifireheart]

I downloaded a college class sched. program and I am still getting the same error.

[Essexboy]

And this happens in all browsers ?

[kairifireheart]

when I download on Firefox it cancels the download and I have to refresh the download it downloads, then it disappers and I can't run it from the download screen and it isn't where i downloaded it to.

[Essexboy]

What happens when you use IE

[kairifireheart]

I don't normally use ie...i will try and see what happens

[kairifireheart]

when i go to any pages on ie the look all smooshed and they don't seem to load correctly. I click on the download but I can't find it and I don't know where it downloads to.

[Essexboy]

OK reset the Firefox download location by following the steps here

You do not need the product key to remove Norton

IE8 should save to your downloads folder C:\users\your name\downloads

[kairifireheart]

the website for norton removal tools says i need to have it for what i think is norton 2004/05.

f the product is currently not installed on your computer, check the Product Key at the back of the CD sleeve, or in the confirmation email that you received from Symantec for your download purchase. Once you write down the Product Key, go to STEP 3.
Your product key should have been saved in a text file in the following location:
C:/My Documents/Symantec/Norton Product Name_Key.txt
Locate this text file to be sure that you have your product key. You will need your product key later to reinstall your product.
If you do not have the text file or cannot locate it, you can find your product key on the CD sleeve that your product CD came in, or if you downloaded your product, in a confirmation email.
Once you have your product CD or installation file and the product key, continue with STEP 3 below.
If you cannot find your product key, CD or installation file, and you have Windows XP, then we suggest that you upgrade to the latest version of your product. .

[kairifireheart]

i changed my d/l to the desktop and it still fails the first time, I have to refresh the d/l, it finishes and then it disappears and I can't find it.

[Essexboy]

Are the downloads from IE being saved in the correct place

[kairifireheart]

No I can't even find that folder.

[Essexboy]

OK create the folder and then try again with IE

[kairifireheart]

what is the difference between local disk (c:) and local hard drives (c:)