[iammykyl]

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Well they tested their Graphics card in my Rig and it worked so, now im certain it is the graphics card and I will have to return it,
I just wanted to ask how I would do this.
Do I need the Document sent with the Graphics card and send it off to the company in a package that I bought it from?
I bought from www.overclockers.co.uk
or do i need to contact the site first?
Thanks for any Help

[magnetmagmaa]

Well they tested their Graphics card in my Rig and it worked so, now im certain it is the graphics card and I will have to return it,
I just wanted to ask how I would do this.
Do I need the Document sent with the Graphics card and send it off to the company in a package that I bought it from?
I bought from www.overclockers.co.uk
or do i need to contact the site first?
Thanks for any Help

[iammykyl]

Read through the site return Policy to find out the terms of their warranty, You may have to pay return shipping, differs a lot, depending on which country you live in. Contact the site, by email so you have a record, they will issue a RMA reference number. Be sure to include everything that was in the original package.

[magnetmagmaa]

I RMAed the Graphics card and a new one arrived I plugged it in and checked all connections.
Once again it came up with debug code 97... this is extrememly tedious Any advice?

[iammykyl]

Hi magnetmagmaa.


Sorry to see still a problem. I have gone further up the chain looking for more solutions. Please bear with us.

[phillpower2]

Hello folks,

For convenience magnetmagmaa can you provide the brand and model details for the following here for us;

The MB
The present video card
The video card that the tech store used successfully
The PSU

Thanks

[magnetmagmaa]

MB Msi 990FXA gd-80
Grapics card Asus matrix 7970 platinum
Graphics card used by hardware shop Unknown
PSU Xigamatech Centuro 800w

[phillpower2]

Thanks for the additional information

Couple of questions if I may;

Has any attempt been made to overclock the system or video card in any way.
Have you tried booting into Safe Mode and if so what was the outcome.

In case of a bad MB setting try removing the MBs CR2032 battery to restore the default factory setting, see attachment below please.

FWIW of your list of parts the video card is the item that has the most documented failure and instability rate.

[magnetmagmaa]

Questions are fine
and I have not tied to boot up in safe mode yet but one of the times i tried to boot I clicked the overclock button on beforehand but it did not seem t make a difference, and ok I shall remove the battery and then try to boot again, will post results.

[phillpower2]

[magnetmagmaa]

Woah it has been a long time!
The computer is finally wrorking, I had to stop work on it for ages because I was moving and some stuff like that, Thanks for all your help!

[iammykyl]

Thanks for the update.
Great the rig is behaving now.
Did removing the battery solve the problem?

[magnetmagmaa]

I was Absent for quite a while and while I was gone someone else sorted out the problem, it seems it was something to do with the motherboard being purchased a few months before the graphics card.

[magnetmagmaa]

Sorry to bother you guys again but I have another problem, although is it software, should I be starting a new post?
Anyway I downloaded Gpu tweak and was playing around with it, I increased the clock speeds and and voltage ect adn I ran 3D mark vantageand it crashed halfway through (black screened) and was unresponsive I wasnt able to turn it off any other way than holding the power button on my computer.
So when I turned my Computer back on I tried to open gpu tweak to turn it down but it said it was already open, I oped task manager and saw that it was running (although it wasnt on my taskbar) and tried to close it and it wouldnt let me it wouldnt let me do anything with it, I couldnt uninstall it either!!!
I downloaded MSI afterburner and I can see that the clock speeds are still increased but I cant turn it down on MSI afterburner!
what should I do?

[iammykyl]

Gday.
Try this first.
Switch off the PSU, take anti static measures.
Clear CMOS Jumper: JBAT1, User Manual, Page #18. Change the Jumper to pins 2 & 3 (PSU still off) Press and hold the power button in for 10 seconds.
Change the Jumper back to pins 1& 2, > switch on the PSU, boot.
Check using MSI afterburner to see if now OK.