I have Windows 7 installed on a different laptop with two users. One user's name is "guest" (which is the administrator account) and the other is "Love" which is the guest account. I am unable to use windows update or the wireless internet on "Love" nor see the CPU or other system details in the cmd prompt "dxdiag". I have tried to change the user account type, picture, or anything on both accounts and nothing happens. I have tried using the built-in administrator through a command prompt under "Run as Administrator", but I am given only an error message that access is denied, underneath the error that says "System error 5 has occured." I am unable to run OTL as it says the same error, an error 5 access is denied (I have done this in safe mode as well with the same result). HJT says access to hosts file is denied.
I just want to have one account as the administrator and have a different name for it and be able to use wireless internet and also able to change the account picture.