Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Dell Inspiron M5030 Screen Works Intermittently


  • Please log in to reply

#1
ToddAtWSU

ToddAtWSU

    New Member

  • Member
  • Pip
  • 1 posts
My father has a Dell Inspiron M5030. He complained the screen would randomly go black but then 30 seconds later start working again. Now it is to the point where the screen stays black after booting through the BIOS and attempting to load Windows. I hooked up an old monitor to the laptop and can see everything fine. I updated Malwarebytes and Microsoft Security Essentials and booted into Safe Mode without Networking. I ran Malwarebytes and found 8 pieces of Malware including a Rootkit. I have removed those and am back in Safe Mode running Microsoft Security. After that I plan to run Malwarebytes again to make sure it finds nothing else.

But what I noticed is that sometimes I could get the display to show on both the LCD and monitor and sometimes just the monitor. Could the LCD be blacked out by this malware or would this be a separate issue that involves possibly a bad display? If so, are there better guides than this out there?

http://www.insidemyl...0-m5030-laptop/
http://www.insidemyl...-m5030-laptops/

Thanks!
Todd
  • 0

Advertisements


#2
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,805 posts
:welcome: ToddAtWSU

What you are describing and the troubleshooting that you have already done may suggest that the MB (motherboard) to screen video cable has either become partially disconnected or damaged, this can happen down to nothing more than general usage such as opening and closing the lid.

The insidemylaptop guides are generally very good and easy to follow, check the screen end of the cable first as it is less involved than dismantling the main chassis http://www.insidemyl...-m5030-laptops/ if the connection is secure and there is no signs of damage to the video cable you will then need to use the second guide to check the other end of the video cable http://www.insidemyl...0-m5030-laptop/

Good luck and let us know how it goes.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP