[Landocroft]

Hi Experts,

I had the pak FBI screen last night and downloaded the malware ran quarantined the 6 files including Trojan agent and others. Now my computer freezes on desktop and only mal icon is in bottom right screen with sometimes a white box over start icon. Please help

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Hello Landocroft,

Welcome to Geekstogo.

This is a way to access your computer using a disk we will create.

Before starting you might like to print these instruction out so that you know what you are doing

• Download OTLPE.iso and save it somewhere you can get it.
• Insert a writable blank CD/DVD in your CD drive and click on the OTPLE.iso to burn a CD. NOTE:
• Reboot your infected system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here

• The CD needs to detect your hardware and load the operating system...can take a bit of time, just be patient
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
• If asked "Do you wish to load the remote registry", select Yes
• If asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
  
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system.
• Right click the file and select send to : select the USB drive.
• Confirm that it has copied to the USB drive by selecting it
• You can backup any files that you wish from this OS
• Please post the contents of the C:\OTL.txt file in your reply.

[emeraldnzl]

Hello Landocroft,

Welcome to Geekstogo.

This is a way to access your computer using a disk we will create.

Before starting you might like to print these instruction out so that you know what you are doing

• Download OTLPE.iso and save it somewhere you can get it.
• Insert a writable blank CD/DVD in your CD drive and click on the OTPLE.iso to burn a CD. NOTE:
• Reboot your infected system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here

• The CD needs to detect your hardware and load the operating system...can take a bit of time, just be patient
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
• If asked "Do you wish to load the remote registry", select Yes
• If asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
  
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system.
• Right click the file and select send to : select the USB drive.
• Confirm that it has copied to the USB drive by selecting it
• You can backup any files that you wish from this OS
• Please post the contents of the C:\OTL.txt file in your reply.