[gringo_pr]

did you run it on the computer that did not have internet?


download it and move it to the infected computer and then right click on it and select run as admin


yes it will disappear when it is complete

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i did it twice on the infected laptop and and there was no change. still have limited access with no internet access.

[sillylewis]

i did it twice on the infected laptop and and there was no change. still have limited access with no internet access.

[gringo_pr]

Hello

Lets see if this will fix what is wronge with the internet

Complete Internet Repair

• Please download comintrep.exe and save it to your desktop
• Double click the icon and select Run
• Click Extract
• Double click the Complete Internet Repair folder on your desktop
• Double click the CIntRep.exe icon
• Place a checkmark next to the following entries:
  
  
  • Reset Internet Protocol (TCP/IP)
  • Repair Winsock (Reset Catalog)
  • Renew Internet Connections
  • Flush DNS Resolver Cache
  • Repair Internet Explorer 6.0.2900
  • Clear Windows Update History
  • Repair Windows / Automatic Updates
  • Repair SSL / HTTPS / Cryptography
  • Reset Windows Firewall Configuration
  • Restore the default hosts file
  • Repair Workgroup Computers view
• Click Go!
• Ignore any error messages for now
• Click OK to reboot your computer
• Check your internet access

Please let me know if this worked

Gringo

[sillylewis]

no it didnt i ran it and only 1 error came up, but it still completed and restarted my laptop. but still no luck.

[gringo_pr]

OK try running system restore to before the internet went out

[sillylewis]

just tried, and no luck. would you recommend doing a full system restore (back to factory setting/totally clean) ? i have nothing of importance on my laptop so i dont mind loosing anything.do you think that might help? or would thatr cause more complications with the trojan etc?

thanks for the help.

[gringo_pr]

Hello

just tried, and no luck. would you recommend doing a full system restore (back to factory setting/totally clean) ? i have nothing of importance on my laptop so i dont mind loosing anything.do you think that might help? or would thatr cause more complications with the trojan etc?

to tell you the truth it would be the best thing to do at this time and it would be the fastest thing



If you have any questions about it then ask me and I will try and answer it for you



gringo

[sillylewis]

ok did full restore( turns out it only wiped the C drive and left the D drive untouched) nad i now have internet again!

now, what should my next steps be? should i redo any of the previous steps?

cheers

[gringo_pr]

Hello


that is great news - what I do want you to do is run the eset scanner I have linked to above



gringo

[sillylewis]

sorry i see no link / attachment.

[gringo_pr]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the add/on to be installed
  
  • Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings, ensure the options
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish

When the scan is complete

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
• close program
• report to me that nothing was found

• If threats were found
  
• click on "list of threats found"
• click on "export to text file" and save it as ESET SCAN and save to the desktop
• Click on back
• put a checkmark in "Uninstall application on close"
• click on finish
• close program
• copy and paste the report here

Gringo

[sillylewis]

hi,

nothing was found on the scan.

thanks

[gringo_pr]

Hello

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

• To re-enable your Emulation drivers, double click DeFogger to run the tool.
  
• The application window will appear
• Click the Re-enable button to re-enable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and past the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
• 

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

• Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  
• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
  
  Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

[sillylewis]

hi,

erm since i wiped the c drive i no longer have any of those programs. so i guess i dont have to do anything?

[gringo_pr]

Hello


I still would check out the part from :The programs you can keep: on down anyway