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System running slower than usual... [Solved]

Started by nirsmar , Feb 22 2013 10:13 AM

This topic is locked

#16
gringo_pr

Posted 25 February 2013 - 08:19 PM

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Malware Removal
7,268 posts

Hello

look into this one - http://www.flashget.com/index_en.htm

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis (rightclick and run as admin)
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
  O4 - Startup: Plugins
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.

NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the add/on to be installed
- Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

When the scan is complete

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

If threats were found
click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish
close program
copy and paste the report here

Gringo

#17
nirsmar

Posted 26 February 2013 - 01:20 PM

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67 posts

Hi gringo_pr:

UPDATE ADDED -----Please READ posting----UPDATE ADDED

Thank you for the information regarding the new download manager. I will look into it once we have the current issues corrected.

BELOW you will find the results from HijackThis and Eset Scans.

I ran the HijackThis program and removed the two line items you listed in the previous posting by "Fix Checked." As a side note, I also noticed another 04 which you did not ask me to uninstall, so I left that one alone. I posted the new log below for your review if you see any other line items to edit.

Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:52:30 AM, on 2/26/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\AOL\1361408960\ee\aolsoftware.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Admin\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1361408960\ee\AOLSoftware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O9 - Extra button: RealGuide - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1353160210045
O17 - HKLM\System\CCS\Services\Tcpip\..\{5A5C8D1A-CB5B-4532-97F0-35F0BDA3C853}: NameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{C1DB031C-DEF5-4D78-959D-B6343A61388E}: NameServer = 205.188.146.145
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

--
End of file - 3609 bytes

=============

As per the Eset Online Scan, the online scanner found two threats. I followed your directions and posted the exported file names below for your review. I also placed a checkmark next to "Uninstall application on close" but still seem to have ESET on my system.

Exported Log from Eset Online Scan

C:\Documents and Settings\Admin\Desktop\Orbit\cnet2_OrbitDownloaderSetup_exe.exe
- a variant of Win32/InstallCore.D application

C:\Documents and Settings\Admin\My Documents\Downloads\OrbitDownloaderSetup.exe - Win32/OpenCandy application

=========

ADDED INFORMATION:

After I restarted the system a folder named "C:\Documents and Settings\Admin\Desktop\Orbit" opened up with a .exe file inside --- AND my MalwareBytes Anti-Malware launched (which never did before.)

I will look to hear from you for the next step(s). The system is running the same.

Thank You.

Edited by nirsmar, 26 February 2013 - 02:58 PM.

#18
gringo_pr

Posted 26 February 2013 - 08:51 PM

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7,268 posts

Hello nirsmar

There are some minor things in your online scan that should be removed.

delete files

Copy all text in the code box (below)...to Notepad.

@echo off
del /f /s /q "C:\Documents and Settings\Admin\Desktop\Orbit\cnet2_OrbitDownloaderSetup_exe.exe"
del /f /s /q "C:\Documents and Settings\Admin\My Documents\Downloads\OrbitDownloaderSetup.exe"
del %0

Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
It should look like this: <--XP<--vista
Double click on delfile.bat to execute it.
A black CMD window will flash, then disappear...this is normal.
The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

To re-enable your Emulation drivers, double click DeFogger to run the tool.
The application window will appear
Click the Re-enable button to re-enable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

turn off all active protection software
push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
please copy and past the following into the box ComboFix /Uninstall and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.

Gringo

#19
nirsmar

Posted 27 February 2013 - 07:22 PM

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Topic Starter
Member
67 posts

Hello gringo_pr,

Thank you for taking the time to work with me. Here is an update to your previous posting.

The computer is still running about the same with loading the internet webpages. Any suggestions?

C:\Qoobox\Quarantine\ seems to be deleted.

C:\System Volume Information\ is on the system with 20.0 KB which shows to be "hidden."

I ran the delfile.bat and they now seem to be removed.

I ran the ComboFix /Uninstall and it ran through, except I noticed the following items left on the C: Drive.

C:\ComboFix1
--- CF18069
--- CregC_01

C:\ComboFix118910C
--- NircmdB

C:\ComboFix128629C
--- CF28313
--- CregC_01

I also ran the OTCleanIt! program. Does it list the items it uninstalled?

Do you have any suggestions/recommendations on how to "button up" the system for further use once this is solved.

Thanks so much. I will look for your update.

Edited by nirsmar, 27 February 2013 - 07:22 PM.

#20
gringo_pr

Posted 27 February 2013 - 09:14 PM

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Which browser is giving you the problem?

gringo

#21
nirsmar

Posted 28 February 2013 - 12:39 PM

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67 posts

Hi gringo_pr:

I generally use IE but Firefox works no better. I tend to start with IE and switch over to FF.

Thanks.

#22
gringo_pr

Posted 28 February 2013 - 04:15 PM

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Hello nirsmar

I would like you to go to this page - Troubleshooting and Internet Explorer’s (No Add-ons) Mode

Step 1 is going to show you how to run IE without any add/ons, If by running IE this way the problem goes away Then we can go to step 2

Step 2 will show you how to find the add/on that is causing the problem and then how to remove it

Gringo

#23
gringo_pr

Posted 03 March 2013 - 06:36 AM

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Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

#24
nirsmar

Posted 03 March 2013 - 04:30 PM

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Hello gringo_pr:

Sorry for the delay. I am attempting to work through your directions. I happen to be using the IE8 and the link shows IE7. Are the linked directions for IE7 the same for my IE8 version? I don't seem to have many add-ons. Is there a way to send you a list of the add-ons for your review? Some of them have already been been disabled.

Thank You for your assistance.

Edited by nirsmar, 04 March 2013 - 12:26 PM.

#25
gringo_pr

Posted 03 March 2013 - 08:32 PM

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the directions are the same

did you first run it without add/ons? and did it help?

gringo

#26
nirsmar

Posted 04 March 2013 - 12:31 PM

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67 posts

Hello gringo_pr:

It doesn't seem to be a significant difference. Or atleast not the speed it once was prior to this issue. Any other "trouble shooting methods" to make certain. I have had a couple add-on's disabled prior to the posting.

Thank You.

Edited by nirsmar, 04 March 2013 - 12:33 PM.

#27
gringo_pr

Posted 04 March 2013 - 09:01 PM

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Hello nirsmar

first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737

Then I want you to do the following

Start Internet Explorer.
click on "safety"
click on "Delete Browsing History"
make sure all boxes are checked
click on "Delete"
click on "Tools",
click "Internet Options".
On the "Advanced" tab, click "Reset"
put a check mark next to "Delete Personal Settings"
click "Reset" to confirm
when complete click the "Close" button
restart IE

Gringo

#28
nirsmar

Posted 05 March 2013 - 10:46 AM

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Hello gringo_pr:

I followed your direction and we are now working with a reset IE8. I will look for your next step. Thank You.

#29
gringo_pr

Posted 05 March 2013 - 12:04 PM

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is it working any better?

#30
nirsmar

Posted 05 March 2013 - 01:13 PM

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67 posts

Hello gringo_pr:

the websites do eventually load, but some are showing error details and IE Application Hang. I posted 2 errors and the IE Application Hang below.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)
Timestamp: Tue, 5 Mar 2013 19:07:17 UTC

Message: 'COMSCORE' is undefined
Line: 3424
Char: 1
Code: 0
URI: http://www.geekstogo...2269659__st__15

==============================

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)
Timestamp: Tue, 5 Mar 2013 18:07:24 UTC

Message: 'COMSCORE' is undefined
Line: 2475
Char: 1
Code: 0
URI: http://www.geekstogo.com/forum/

==============================
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 3/5/2013
Time: 10:48:22 AM
User: N/A
Computer: R1
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000