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black screen, mouse only (in Windows 7)


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#46
Macboatmaster

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I am NOT a staff member here on Geeks to Go.

However what I can say is that as my colleague phillpower2 has said and indeed myself, no forum of any repute will help you repair a windows installation, that is suspected of POSSIBLY being non-legitimate.

Either an obvious illegal cracked version, or the use of a non-authorised product key. Commonly a VLK - volume licensing key are examples.

I have NEVER said that IS what you are using.

Geeks to Go prides itself on its reputation.

I have given you the step to try., both for the video driver and the system reserved partition being active.

I have also sent you the download for the NON SP1 Windows 64 bit Home Premium

That is ALL I can do, or would indeed be prepared to do.

Good luck with it.

Once you get it running if you do, my colleague will be able to verify the legitimacy of the installation that you have at this time.






Edited by Macboatmaster, 07 April 2013 - 02:50 PM.

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#47
phillpower2

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Just to reiterate what Macboatmaster has said gmcube, once you have a known legitimate disk and product key we will be more than happy to help, the TOU are in place to protect us all and in this instance they are protecting you and any GTG member who assists etc from inadvertently breaching the software licensing laws that protect any and all MS products.

If you would like clarification on this please contact a Moderator or Admin.
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#48
gmcube

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I went ahead and did a fresh (and indeed, legit) install of windows 7 so I don't think there's anything left to be done now. We should be okay to mark this as resolved and lock.

Thanks again.
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#49
Macboatmaster

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I am pleased it is sorted, even if not by the method you would have wished.

May I recommend a full system image and a repair disc on 7 via Control Panel, when of course you have all reinstalled as you wish

AND if it were me I would also use another method as well, say EASEUS free TODO, it is always best to have two separate means of recovery

If you use the free TODO it does not allow a Windows Recovery environment disc to be made, but does allow a Linux based platform disc, to boot from.

http://www.todo-back...up-software.htm

the download is on the left of the columns, it is via CNet - watch please for the offered free additions, a toolbar I think it is and opt out

Easeus is good, easy to use, very quick and they offer other free software that is useful.

I have no connection with them and I am sure that other products such as Macrium that is also highly regarded are as good, but I have used Easeus quite a few times, including the free clone

Edited by Macboatmaster, 10 April 2013 - 08:14 AM.

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#50
gmcube

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Ok, I'll look into that. Ive actually tried making backup discs, (using HP's included software if I recall) many times but it always failed. The error never too specific if I remember right. I eventually just gave up.
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