[BronyTivo]

I need help with this!

For a while now, my Norton Antivirus removes itself once in a while. I originally went to Norton and they told me to come here if Norton ONLY showed nothing in the scans.
Can someone please help me?
I even tried downloading Malwarebyte but it didn't catch anything. Was I suppose to use it during Safe mode?

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Gday BronyTivo,
Well that's a pretty poor show.
Is it a paid version?
Which Support service did you get that answer from?

[iammykyl]

Gday BronyTivo,
Well that's a pretty poor show.
Is it a paid version?
Which Support service did you get that answer from?

[BronyTivo]

Well It was a version that came with it.And yes,My dad paid it for me so I still am able to download it. I got the support answer from the Norton forum and from the 'Yahoo Answers', just to see if I could get some help with it.

[iammykyl]

Hi.
Sorry, but I am not a Norton employee, so following my suggestions is at your own risk.

I have looked around the Norton site and it looks to me as though you have to help yourself or pay for support.
This page may help you but never having used the product, I can't say it will fix your problem.
I would think you will need your product and/or activation key/s.
>https://support.nort...v_customer_care

Let us know how you get on.

[BronyTivo]

Hi.
Sorry, but I am not a Norton employee, so following my suggestions is at your own risk.

I have looked around the Norton site and it looks to me as though you have to help yourself or pay for support.
This page may help you but never having used the product, I can't say it will fix your problem.
I would think you will need your product and/or activation key/s.
>https://support.nort...v_customer_care

Let us know how you get on.

That is the thing though. It came with the activation Key. I've downloaded Norton from the website two times already.
I already went to Norton and they said to go this or another forum.

Edited by BronyTivo, 02 April 2013 - 12:06 AM.

[Ztruker]

Is Norton the only problem you are having or are other strange things also happening?

Have you done any scans with programs other than Norton, like Malware Bytes Anti Malware (free) or Windows Defender Offline?

When you say Norton removes itself, does it actually uninstall or is it just the Icon on the Desktop that goies away? If the install directory still there?

[BronyTivo]

Is Norton the only problem you are having or are other strange things also happening?

Have you done any scans with programs other than Norton, like Malware Bytes Anti Malware (free) or Windows Defender Offline?

When you save Norton removes itself, does it actually uninstall or is it just the Icon on the Desktop that goies away? If the install directory still there?

Well I have the Norton Chrome extension. At least twice it caused my chrome to not load.

I did try Malwarebytes. It didn't show anything. Unless I was suppose to scan on safe mode.
Sometimes,I won't even know Norton removes itself until I go to do a scan

Edited by BronyTivo, 02 April 2013 - 12:06 AM.

[Ztruker]

Your best bet at this point is to give our malware folks a chance to look at this. Maybe they've heard of this before. Go to the Virus, Spyware, Malware Removal forum, read the first post and follow instructions.

Come back here once you get a clean bill of health if you still have problems.

[BronyTivo]

Thank you.I will ask them!And I will.