[NLucied]

ok, keyboard error is: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)




Farbar Service Scanner Version: 14-04-2013
Ran by Darren (administrator) on 22-04-2013 at 20:38:07
Running from "C:\Users\Darren\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

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ok, keyboard error is: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

A number of things we can do.

Firstly though.

Assuming you have a standard keyboard.

Go to Start > Run and type: devmgmt.msc . Press OK, now Device Manager should open.

Expand the KeyBoards.

Right click the items listed and choose uninstall. (There can be one, two or even three devices.)

Reboot your computer now, the Keyboard should be installed automatically at reboot.

[emeraldnzl]

ok, keyboard error is: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

A number of things we can do.

Firstly though.

Assuming you have a standard keyboard.

Go to Start > Run and type: devmgmt.msc . Press OK, now Device Manager should open.

Expand the KeyBoards.

Right click the items listed and choose uninstall. (There can be one, two or even three devices.)

Reboot your computer now, the Keyboard should be installed automatically at reboot.

[NLucied]

tried that, didn't work. noticed ports like E,F,G,H all had same error code in normal mode. missed f8 key, still freeze/restart in normal mode. maybe because safemode; didn't work?

Edited by NLucied, 22 April 2013 - 10:25 PM.

[emeraldnzl]

Well we could try a System Restore but it is perplexing that everytime we do something you computer comes up with different errors. Almost like the hard drive is beginning to fail.

At first I thought the most likely problem (apart from some malware we have taken measures against) was your multiple security programs conflicting and siezing up your machine. That seemed more likely when Kaspersky wouldn't uninstall and you had crashes. Even more likely when I could see from the logs that Kaspersky seemed to be installed twice. Now though, with the keyboard and other hardware errors I am thinking there is something else going on.

I think you have a Hewlett Packard machine. I wonder, if you go to the link below and follow the health check actions there whether that will tell us something:

http://h10025.www1.h...cname=c01508207

Tell me how you get on.

[NLucied]

This document pertains to HP Notebook PCs with Windows Vista.

My pc is a HP Pavilion HPE Series (tower) model h8-1234 running Windows 7.

Edited by NLucied, 23 April 2013 - 12:05 AM.

[emeraldnzl]

Okay, maybe we can test the hard drive with this one:

Try it even though it mentions notebooks. If you see the prompts don't match then move on.

http://h10025.www1.h...cname=c00439024

If it doesn't work do this:

Go here for information on how to run Chkdsk in Windows 7

Tell me how you get on.

[NLucied]

I think the almighty computer gods hate me. I think its the DPS Self-test you wanted me to do in f10 in just after starting comp... gave a est. time of 165 minutes... took about 5 seconds for it to come back a fail for the 1TB HD. my old dell lasted 7 years and died like June last year via HD fail... they dont make em like they used to. *cry*

[emeraldnzl]

Bad news.

The more we worked together the more it looked like a hard drive problem.

I don't know how new it is but you may be able to claim under warrantee.

Meantime my best suggestion is to back up what you can.

Very best of luck.

[NLucied]

Yeah, not quite 9months yet. Thank you for your assistance, I appreciate all your help.

[emeraldnzl]

Yeah, not quite 9months yet.

Sometimes that happens. Other times they last for years.

Thank you for your assistance, I appreciate all your help.

You are very welcome. I only wish it had been a better outcome.

[emeraldnzl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.