[kmb1982]

Hi Nedklaw,
When I run the fix, the black window pops up...but the exehelperlog.txt is not created.

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Hi Nedklaw,
Since I'm having so much trouble running these tools, do you think it would be better to just reinstall Windows?

[kmb1982]

Hi Nedklaw,
Since I'm having so much trouble running these tools, do you think it would be better to just reinstall Windows?

[Nedklaw]

Hi.
The log should be in the same folder where you ran exeHelper.com from. If you can't find it, don't worry. We can still fix your computer without having to reinstall Windows yet. That is the last resort.


Step 1

Download ComboFix from one of these locations: Rename it to qazwsx!.com and set the Save as type to All Files before saving it.

Link 1
Link 2
Link 3


IMPORTANT!!! You need to save qazwsx!.com to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you are still unsure on how to do this, see here.
• Double click on qazwsx!.com & follow the prompts.
  
  
  
• Please be patient and don't use the PC whilst it is scanning.
• When finished, it shall produce a log for you. Please copy & paste the contents of this log at C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get this error "Illegal operation attempted on a registry key that has been marked for deletion" then reboot, that will cure it.

Things I want to see in your next reply

• ComboFix.txt

[kmb1982]

Hi Nedklaw,
I am running into the same problem - the tool will not run. When I try to start it, it looks like it's going to start, then nothing. I'm starting to think this can't be fixed. I've been trying to get this resolved for about two weeks now and pretty soon my friend is going to need her laptop back. She's okay with me reinstalling windows if that's what will get it fixed faster. Please let us me know what you think.

Thanks again for all of your help...I appreciate it.

[kmb1982]

Hi Nedklaw,
My friend needed her laptop back... so I reinstalled Windows and that fixed the problem. Thanks for trying to help me, I appreciate it.

[Nedklaw]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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