[Jen0151]

Hi all,

Hope you can help. I work in an office were no one is very computer savvy & I need help.

I am the only user on my PC but now when I log in another account is there (don't know how, wasn't always there). At first this was not a problem but now when I try to change anything or delete an unwanted program I am being prompted for a user name & password. I enter mine but it states that my account needs to be elevated. I have googled this, tried several things but I am always coming up against the same wall.

I am really at a loss. Please help!!!

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Hi Jen

First question are you running Windows Server?

The problem you describe sounds like your user account doesn't have Administrator privileges. When you try to do some "big" changes to the System windows will ask for credentials of an user account belonging to the Administrators group. This process is called Elevation.

[SleepyDude]

Hi Jen

First question are you running Windows Server?

The problem you describe sounds like your user account doesn't have Administrator privileges. When you try to do some "big" changes to the System windows will ask for credentials of an user account belonging to the Administrators group. This process is called Elevation.

[Jen0151]

Hi Sleepydude

Yes it is. We are all responsible for our own computers (downloading/deleting programs etc) I have never had a problem doing this before but for reason my access has changed.

[SleepyDude]

Hi,

Can you post the server version you are running?

[Jen0151]

Sorry, how do I do that?

[SleepyDude]

Sorry, how do I do that?

One way locate the My Computer icon right click and select Properties the window will show the information about the system you have.