[Ivo89]

Hello,

this morning I found a strange sight on my home laptop screen!

A volume control poped up out of nowhere - it keeps my volume at 0% and automatically goes down when I try to increase the volume from the volume bar!

preview 1
preview 2


I tried stopping whatever is causing this from the task manager, but to no avail. If I stop Windows audio from Administrative tools/Services the mystery volume bar dissapears!

Norton is currently running a full system scan but doesnt find anything



Please help me guys, I'm really lost

Edited by Ivo89, 20 May 2013 - 08:55 AM.

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Hello Ivo89

My name is Nutloaf, and I will be helping you with your malware issues.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

Please take time to read all instructions and fixes thoroughly.

• I would advise printing any instructions for easy reference. Also, some of the fixes may require you to boot in Safe mode and access to the GeeksToGo website will be unavailable.
• Any fixes provided by myself are for this log file only and cannot be used on any other systems.
• Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
• You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened if you still require assitance.
• Please feel free to ask any questions, especially if you are having problems with my instructions.

Finally
Removing malware is a complicated multiple step process, please stay with me until I have declared your system clean.

1. I see you were forwarded here from the Norton forum, are you recieving help from anywhere else? If you are then stick with them.
2. I couldn't quite make out the icons on the left hand side of your Taskbar, but one looks like uTorrent. If this is the case please close this program.
3. Lets have a looksee at what is running on your machine:

DOWNLOAD OTL

• Using this link Download OTL and save it to your Desktop
• If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
• Right click the OTL icon and select Run as Administrator.
• Make sure the following boxes are checked:
• Scan All Users
• Use Company-Name WhiteList
• Skip Microsoft Files
• Use No-Company-Name WhiteList
• LOP Check
• Purity Check
• In the Extra Registry box select Use Safe List
• Copy and paste the following into the Custom Scans\Fixes box without the word Quote.
• 
  

  netsvcs
  BASESERVICES
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT
  

• Now Click Run Scan
• OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
• Post both in your next reply

[Nutloaf]

Hello Ivo89

My name is Nutloaf, and I will be helping you with your malware issues.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

Please take time to read all instructions and fixes thoroughly.

• I would advise printing any instructions for easy reference. Also, some of the fixes may require you to boot in Safe mode and access to the GeeksToGo website will be unavailable.
• Any fixes provided by myself are for this log file only and cannot be used on any other systems.
• Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
• You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened if you still require assitance.
• Please feel free to ask any questions, especially if you are having problems with my instructions.

Finally
Removing malware is a complicated multiple step process, please stay with me until I have declared your system clean.

1. I see you were forwarded here from the Norton forum, are you recieving help from anywhere else? If you are then stick with them.
2. I couldn't quite make out the icons on the left hand side of your Taskbar, but one looks like uTorrent. If this is the case please close this program.
3. Lets have a looksee at what is running on your machine:

DOWNLOAD OTL

• Using this link Download OTL and save it to your Desktop
• If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
• Right click the OTL icon and select Run as Administrator.
• Make sure the following boxes are checked:
• Scan All Users
• Use Company-Name WhiteList
• Skip Microsoft Files
• Use No-Company-Name WhiteList
• LOP Check
• Purity Check
• In the Extra Registry box select Use Safe List
• Copy and paste the following into the Custom Scans\Fixes box without the word Quote.
• 
  

  netsvcs
  BASESERVICES
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT
  

• Now Click Run Scan
• OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
• Post both in your next reply

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.