[Essexboy]

Hi nathdep will be unavailable for a day or so ...

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop ( it will be randomly named )

First we will run a virus scan
Select the cog to access scan areas


On the first tab select all elements down to OS C and then select start scan


Once it has finished select reports and post the detected threats
.

Now an analysis scan
Select the Manual Disinfection tab
Press the Gather System Information button



Once it has completed then click Step 2 Report sending


Click avptool.sysinfo.zip
And you will be taken to the zip file that needs to be attached

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okay I'm doing the Kaspersky scan, this might take a while before it finishes but I'll post the results up once it's done

[Lucky Dearly]

okay I'm doing the Kaspersky scan, this might take a while before it finishes but I'll post the results up once it's done

[Lucky Dearly]

Here's what I got from the scan results.

Attached Files

•  avptool_sysinfo.zip   14KB   175 downloads

[Essexboy]

OK looks like we are trying to track down a system problem as there was no apparent malware on the system.

First I would like you to update IE to IE10 .. Download link

Then we will run a driver conflict check

Next we will check for driver conflicts

Step 1: Start MSConfig

Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Step 2: Configure Selective Startup options

1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.



2.Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.

3.Click the Services tab.



4.Click to select the Hide All Microsoft Services check box.
5.Click Disable All, and then click OK.
6. When you are prompted, click Restart.

Once back in windows does the problem still occur ?

[Lucky Dearly]

sadly yes, I went into a live stream after following your instructions (my Explorer is IE 10 already) and it froze during an advertisement

[nathdep]

Hello again Lucky Dearly!

I'm going to be here in place of Essexboy now.

I'm reviewing some options with my teacher and will let you know as to how to proceed very soon!

[Lucky Dearly]

okay cool, I'll be waiting for any responces

[nathdep]

Hello again!

I think you should check out the forum here because I don't think this issue is malware related. Post a new topic over there and they should be able to help you. Come back here if you have any questions.

Best wishes!
nathdep

[Lucky Dearly]

thanks I'll post over on that topic and see what happens

[nathdep]

One last thing!

We need to clean up the tools on your system.

First, please open OTL.

• In the Custom Scans/Fixes box, copy and paste the following:
  

  :Commands
  [CLEARALLRESTOREPOINTS]
  

• Press the Run Fix button and follow the dialogues.
• Then, click the Cleanup button.
• Follow the prompts to remove OTL.

Next, please open AdwCleaner

• Click the Uninstall button
• Follow the prompts to uninstall AdwCleaner

Next, please make sure that you keep Windows up to date. Doing so will leave your computer extremely vulnerable. It will help both you and I save time as updating helps to prevent malware from causing problems again. Please update your version of Windows by visiting this site: Microsoft Update

Next, I see that you have AVG installed. Please keep only one antivirus running. Moreover, please keep AVG always updated. This will keep your computer secure and keep you away from malware related problems.

Next, you need to create a new, clean System Restore point:

• Right click on Computer and select Properties >> System protection >> Create....
• Give this restore point a descriptive name and click Create.
• When the new restore point is created click on OK >> close the System Properties window.

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

Flush Old System Restore points:-

• Click on Start(Windows 7 Orb) >> All Programs >> Accessories >> System Tools >> right-click on Disk Cleanup and select Run as Administrator.
• Select the system drive, C >> OK.
• Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
• Click on Clean up system files >> Select the system drive, C >> OK.
• Now click on the More Options tab.
• Under:-

System Restore and Shadow Copies

• Click on Clean up... >> Delete >> OK >> Delete Files.

Best of luck to you! I hope your issue is solved soon!

Very truly yours,

nathdep

[Dakeyras]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.