[JSntgRvr]

That disk is empty. You will need to re-install.

 

Boot with the Installation Media.

Run Setup

When you get to the screen that asks for language, press Shift + F10 (or the Applications/Context Menu key if your keyboard has it) to open a Command Prompt   Type the following commands:

diskpart   (you will likely get a UAC prompt for diskpart, answer, “Yes,” of course)

list disk

select disk 0   

clean or clean all     Purges the disk of all existing partitions

convert gpt     Initializes the disk as GPT required for booting on a UEFI motherboard.   If you get an error ignore it.  

exit    (to close diskpart)

exit    (to close Command Prompt

The install will now continue; answer any prompts appropriately. When you get to the screen asking on which disk you wish install Windows, activate the Next button. The Windows  installer will automatically partition and format the drive (using the boot type you previously specified in the convert command above if you needed to perform Step 4, otherwise it will figure things out as part of the install to an uninitialized drive based upon the hardware configuration you have).

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Hmm, I wonder where it went?

 

If I reinstall, will I lose everything that was previously on there? Need to prewarn my daughter about this.

[RedSuedePump]

Hmm, I wonder where it went?

 

If I reinstall, will I lose everything that was previously on there? Need to prewarn my daughter about this.

[DR M]

Hmm, I wonder where it went?

 

If I reinstall, will I lose everything that was previously on there? Need to prewarn my daughter about this.

 

RSP, I also told you earlier that the disk has nothing on it. The best you can do is following JS's instructions above. 

[JSntgRvr]

Type Notepad at the prompt. Notepad will open. Click on File => Open, select this computer and browse to drive C. What can you see on the drive?

[RedSuedePump]

I've reloaded the operating system and done the set up, seems to be working as before.

 

Is there anything else I need to do?

[JSntgRvr]

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

• Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  https://www.howtogee...ssword-manager/
• Make sure you're backing up your files https://forums.malwa...ackup-software/
• Keep all software up to date - PatchMyPC - https://patchmypc.co...pdater#download     https://patchmypc.com/about-us
• Keep your Operating System up to date and current at all times - https://support.micr...c7-375e92dddeb2
• Further tips to help protect your computer data and improve your privacy: https://forums.malwa...from-infection/
• Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.googl...eegckofjjedodee
•   Microsoft Edge: https://support.malw...ft-Edge-browser
•   Mozilla Firefox: https://addons.mozil...n/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.googl...jdnhcphjbkeiagm
• Microsoft Edge: https://microsoftedg...jgmiehpchacaeak
• Mozilla Firefox: https://addons.mozil...n/ublock-origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwareb...m/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using GeekstoGo. Please tell your friends and family if they too need assistance with malware removal.

Regards.