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Fairly Random BSODs


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#31
rshaffer61

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Get the second and third drivers in the list.
You can test the memory using the Windows Memory Diagnostic program by following the link HERE.
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#32
Kicktar

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Second and third drivers installed.

Any specific option choices you would like me to use?
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#33
rshaffer61

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As far as the memory test just the extended test so that it runs the complete run of test including the video to make sure it all is good.
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#34
Kicktar

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Done, found nothing.
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#35
rshaffer61

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Did it run a couple of complete passes or just one pass with the different tests?
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#36
Kicktar

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Two complete passes with extended testing.
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#37
rshaffer61

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Any new BSOD's since the last two drivers were installed?
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#38
Kicktar

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Yep, one yesterday and one today.

On Wed 8/7/2013 6:00:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080713-12105-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xCBE00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600011BE00, 0xFFFFF8800A4E9020, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 8/7/2013 6:00:53 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k+0xCBE00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600011BE00, 0xFFFFF8800A4E9020, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 8/6/2013 11:33:06 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080613-11824-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x253155)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88007A6B155, 0xFFFFF88002E2B770, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_SERVICE_EXCEPTION
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#39
rshaffer61

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The last one is caused by ATI device.
Get the last one in the list and the High Definition Audio Device.
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#40
Kicktar

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Installed them and about an hour later another memory management while playing AC3:

On Wed 8/7/2013 10:00:40 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080713-15444-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x41287, 0x1FF, 0x0, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Edited by Kicktar, 07 August 2013 - 04:04 PM.

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#41
rshaffer61

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OK again this is a possible OS or driver issue.
Let me ask where did the OS come from?
Was it originally installed, upgraded or fresh install?
Is the install disk a recovery, upgrade or full installation?
Is it original Microsoft, downloaded, bought or copy?
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#42
Kicktar

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It's a fresh install downloaded from Microsoft directly.

I assume just get the next two on the list?

Edited by Kicktar, 08 August 2013 - 03:51 PM.

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#43
rshaffer61

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Do you have a subscription for Microsoft?
Yes get the next two.
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#44
Kicktar

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Yes at the time of getting it.
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#45
rshaffer61

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Any further BSOD's since the last two drivers installed?
The last piece of hardware to test is the hard drive itself.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (chose "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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