[xppc]

new crash report..

any ideas?  Mini092513-01.zip   30.27KB   498 downloads

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Everything is pointing toward a possible hardware or more likely a driver issue. Please do the following and post the requested screenshots before proceeding. I will suggest the correct order of installation after looking at the lists.


Download DriverMax and have it scan your system. It will open their website with all the out of date drivers you can update. With the free version you can update only 2 drivers per day so if you have a lot of them it will take a few days to get everything updated. I have been using it for about 4 months now and like it better then any other utility out there for keeping my drivers up to date.
If you want you can post screenshots of all the drivers in the list that need to be updated and I will suggest in what order to get them.

[rshaffer61]

Everything is pointing toward a possible hardware or more likely a driver issue. Please do the following and post the requested screenshots before proceeding. I will suggest the correct order of installation after looking at the lists.


Download DriverMax and have it scan your system. It will open their website with all the out of date drivers you can update. With the free version you can update only 2 drivers per day so if you have a lot of them it will take a few days to get everything updated. I have been using it for about 4 months now and like it better then any other utility out there for keeping my drivers up to date.
If you want you can post screenshots of all the drivers in the list that need to be updated and I will suggest in what order to get them.

[xppc]

thanks for getting backto me. i have the free version installed and could not get a screen shot. should i try the trial of the full version?

18 drivers are shown not up to date

1) NVIDIA GeForce 6150SE nforce 430 version 9.87.466.1 date 2012-09-17
2) NVIVIA nforce 10/100 mbps ethernet version 73.3.5 date 2010-8-12
3) NVIDIA nforce PCI system management version 15.57.0 date 2011-5-2
4) PCI soft data fax modem with smartcp version 9.63.3.08 date 2009-6-3
5) PCI standard ISA bridge version 5.2.3790.1830 date 2011-12-23
6) PIC standard PCI-to-PCI bridge (+2 more) version 71.23.04.6120 date 2011-10-27
7) Realtek High Definition Audio version 6.0.1.7040 date 2013-9-13
8) VIA OHCI Compliant IEEE 1394 Host Controller version 9001.9007.9000.9502 date 2007-12-19
9) VIA nforce serial ATA controller version 11.2.20.9 date 2012-5-18
10)Standard Dual Channel PCI IDE controller version 1.0.0.1 date 2009-1-29
11) Standard Enhanced PCI to USB Host controller version 6.04.0001.0 date 2010-10-01
12) USB composite device version 2.9.505.0831 date 2012-8-31
13) USB Human interface device (+1 more) version 1.4.0.1 date 2012-6-12
14) USB human intrface device version 1.4.0.1 date 2012-6-12
15) USB mass storage device version 1.0.38.134 date 2013-4-23

[rshaffer61]

OK since you have them numbered I will give you the corresponding numbers to download. Start with numbers 14 and 15 and remember to always let it set a restore point when it asks. When installed please reboot and then let me know if the BSOD's stop at any time.

[xppc]

14.. tried to install but said keyboard and mouse appeared to quit working and sais it restore the old driver
15.. installed ok

fyi.. yesterday i tried 1 & 2 then saw your last line about telling me what order to install them in.
they installed but there was a blue screen nv4.mini.sys
i ended up going to the restore point previous in order to get the pc working again.

[rshaffer61]

Guru3D Driver Sweep


This is what you need to get get rid of the old drivers. Boot into safemode and run driver cleaner (read the instructions)!! then reboot and install new/differant drivers

NV4 error is GPU driver related NVidia


Nvidia Drivers

[xppc]

what you just posted is next step or is there a better order?

[rshaffer61]

By doing the above it will not only get rid of the new driver that caused the issue just now but also the original BSOD. Then go to Nvidia's site and get the newest driver they show. This will guarantee that the driver is certified and would not have a problem like it sounds like the one Drivermax showed.

[xppc]

evidently i selected the wrong nvida under safe mode as i was unale to get connected to the internet when i booted it again. i chose the previous restore point and was able to get connected again. i did go to the nvida site and installed the newer driver for the graphics card (#1)

currently # 14, 15, 1, 2, 3 are installed and they appear to be working correctly

which ones are next?

[rshaffer61]

Go ahead and get 11 and 12 now

[xppc]

those are good now

[rshaffer61]

OK now just work yourself backwards as they should be ok to install now.

[xppc]

thanks.. will do and keep you notified if problems

[xppc]

all drivers updated and mom said her pc appears to be running better

thanks for all your help

[rshaffer61]

Glad to hear that and sorry for the long response time. I was in the hospital for the past 4 days.
Congratulations. for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
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This issue now appears to be resolved.


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