Hi
JustinD and welcome at
GeekstoGo!
I'm
crooleeck and I'll try to help you. But first please notice that I'm not limitless, I'm not familiar with all software, I don't know everything. However, it has taken me years to learn what I know. I would be glad to help you.
Fight against malware is
NOT instantaneous, most infections require several courses of action to completely eradicate. It's also time-consuming, so be patient! We all like to know final result, so if you have since resolved the issues you were originally experiencing, or have received help elsewhere, please post.
Note:- Please watch this topic.
- Do exactly - step by step - what I wish for. Don't be afraid! If there's anything you don't understand, stop and ask!
- Please don't run unsupervised tools or fix on your own without my direction - it can be dangerous.
- You must reply within 3 days or your topic will be closed
Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue.Step 1:OTLOTL is currently our primary tool for searching key areas of the registry and other system locations for the telltale signs of malware. It generates a comprehensive log, and offers an initial diagnosis.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and paste them into your reply.
Step 2:MBR fix:
[list][*]Download
aswMBR to your desktop.
[*]Double click the
aswMBR.exe to run it.
[*]
Agreed to update.
[*]Click the
Scan button to start scan.
[*]On completion of the fix click
Save log, save it to your desktop as mbrfix.txt and post in your next reply.