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Skype takes forever to load.


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#1
hmp3

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Hi on vista I have skype installed and its really slow when it launches (it freezes for like 20 seconds before loading).

Please help?

Edited by harvestthesouls, 09 September 2013 - 03:21 AM.

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#2
hmp3

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Any ideas?
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#3
rockmilk

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Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
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#4
hmp3

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Attached

Attached File  AutoRuns.txt   91.79KB   241 downloads

Attached File  Result.txt   32.05KB   254 downloads

Edited by harvestthesouls, 13 September 2013 - 08:13 AM.

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#5
rockmilk

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Remove the programs below.


Internet Explorer (Enable DEP)
Java 7 Update 7 (64-bit) (Version: 7.0.70)
Microsoft Security Essentials (Version: 4.3.215.0)



Disable Ipv6

Hit start
Control Panel
NetWork & Sharing Center
Manage Network Connections
Right Click Your Connection
Select Properties
Un-Check Ipv6
Select ok







Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

ipconfig /flushdns

netsh int ipv4 reset reset.log


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit



Open your device manager hit the start button then right click on computer then select properties then select device manager.


In device manager, click the View menu and select Show hidden devices

Then hit view again and select devices by connection.



Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.



Ancillary Function Driver for Winsock
Net BT
Http
Net Io Legacy Support Driver
Tcp/ip Protical Driver
Tcp/ip Registry Compatibility
NSI proxy Service

Each of these files will request a reboot after uninstall wait until the last one to reboot.

Go here and set your hosts files back to default.Run the fix it.
http://support.microsoft.com/kb/972034

Install Avast free.
http://www.filehippo...vast_antivirus/

Download Ccleaner ( Do not use the registry cleaner of ccleaenr)
http://download.piri.../ccsetup405.exe

Hit the tools button then the start up button and disable all items except avast reboot the machine.
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#6
hmp3

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Remove Internet Explorer and MSE completely? Couldn't I simply disable them from startup?
I dont know how to do that with IE, but I think I can with MSE in MSConfig

And ipv6 is necessary I have a vpn, though it wont show in the logs since it's currently uninstalled

Edited by harvestthesouls, 13 September 2013 - 10:46 AM.

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#7
rockmilk

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No not ie completely this item in your add remove programs.


Internet Explorer (Enable DEP)


As far as MSE it is not that great at detection and is known for causing issues.Your choice to keep it.
Microsoft Security Essentials (Version: 4.3.215.0)


Other item ipv6 leave it if you wish.
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#8
hmp3

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Okay I actually followed all the steps except disable MSE and except install Avast.
Since I'm keeping MSE not avast, the last step is void.
What next?

Edited by harvestthesouls, 14 September 2013 - 04:04 AM.

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#9
rockmilk

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How is the machine?
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#10
hmp3

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Skype still takes forever
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#11
rockmilk

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Create a new admin user and test.



Hit the start button then type USER
Then click on the user accounts icon
Then go to manage another account.
Then Create a new account.
Type the name of the new account
Make sure to make it an admin account!!
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#12
hmp3

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Just tried it, the loading time was just as long
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#13
rockmilk

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Try and un-install and re-install skype with revo free remove it.
http://www.revounins...e_download.html
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#14
hmp3

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No luck with that :(
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#15
rockmilk

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Can you try and remove MSE only as a test and see how skype works with out it.

Also you might consider going to your computers manfac's website and update the following drivers.

Ethernet
Chipset
Graphics



Also Remove SUPERAntiSpyware (Version: 5.5.1012)

A good replacement for that is Malwarebytes
http://www.malwarebytes.org/

Also the autoruns log you submitted is not the whole log can you re-run it and post the new log please.
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