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Removal instructions for Sinergia cleaner

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Content is republished with permission from Malwarebytes.

What is Sinergia cleaner?

The Malwarebytes research team has determined that Sinergia cleaner is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with Sinergia cleaner?

This is how the main screen of the rogue application looks:

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You will find this icon in your taskbar:

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And see these warnings:

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How did Sinergia cleaner get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was installed by a trojan.

How do I remove Sinergia cleaner?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application, but because this rogue blocks the normal use of programs we will use Chameleon to remove it.

  • If Malwarebytes Anti-Malware is not installed on the infected computer.
    In order for this to work, you could need a second PC which is not infected and a USB flash drive or blank CD and CD burner or some other means to transfer files from one computer to the other.
  • Download Chameleon from the Malwarebytes site.
  • Unzip the contents of the zip-file to a folder in a convenient location on the infected computer.
  • If you were unable to do this directly on the infected PC, then copy the folder from the clean computer to the infected one.
  • Make certain that your infected PC is connected to the internet and then open the folder you created or copied, on your infected computer and double-click on iexplore.exe.
  • Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you.
  • Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successfully
  • Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  • Upon completion of the scan, if anything has been detected, click on Show Results
  • Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  • After your computer restarts, open Malwarebytes Anti-Malware and perform one last Quick scan to verify that there are no remaining threats

  • If Malwarebytes Anti-Malware is already installed on the infected computer.
    In order for this to work, you must already have Malwarebytes Anti-Malware version 1.60 or later already installed on your infected PC.
  • Open the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware)
  • Once there, open the Chameleon folder
  • Next, double-click on iexplore.exe. This should result in a black DOS/command prompt window opening up.
  • Press any key to continue as it says in the window
  • Malwarebytes Chameleon will proceed to update Malwarebytes Anti-Malware, so ensure that you are connected to the internet if possible
  • Once the update completes and it says your database is updated, click on OK
  • Malwarebytes Chameleon will then terminate any threats running in memory, which may take a while, so please be patient
  • Upon completion, Malwarebytes Anti-Malware will open automatically and perform a Quick scan
  • Once the scan is complete, click on Show Results and remove any threats that are found by clicking Remove Selected
  • If prompted to restart your computer to complete the removal process, click Yes
  • After your computer restarts, open Malwarebytes Anti-Malware and perform one last Quick scan to verify that there are no remaining threats

Below is what you can expect to see in the Command prompt after succesfully using Chameleon.
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Is there anything else I need to do to get rid of Sinergia cleaner?

  • No, Malwarebytes' Anti-Malware removes Sinergia cleaner completely.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Sinergia cleaner rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.

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Technical details for experts

Alterations made by the installer:

File system details 
    In the existing folder C:\Users\{username}\AppData\Local\Microsoft\Windows\Notifications\a7bdb1e515a111e3b311080027b08123
       Alters the file 3A7E717FF08ADF37D03066D22919E[1].jpg
        9/18/2013 1:31 AM, 17137 bytes, HA ==> 9/17/2013 7:11 PM, 17137 bytes

Registry details [View: All details] (All)
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware (PRO)

Database version: v2013.09.18.04

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16660
{username} :: MBAM-VM [administrator]

Protection: Disabled

9/18/2013 1:41:03 AM
mbam-log-2013-09-18 (01-41-03).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 190007
Time elapsed: 1 minute(s), 28 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\{username}\Desktop\sinergia_cleaner.exe (Trojan.FakeAlert.RRE) -> Quarantined and deleted successfully.


As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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