[beerman]

Ahh, still no change. I am not sure why things don't seem to be running through the command prompt. When opened it defaults to drive H:. I ran there and also at C:. Still no effect.

Next step?

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Here is a screen shot of what I get when I search for Command Prompt. The path is listed below. When I try to run as administrator, the warning on the left pops up. I can run the commands when run as the computer user (who has administrator privileges).

 Screen Shot Cmd.bmp   1.37MB   659 downloads

Does that help?

[beerman]

Here is a screen shot of what I get when I search for Command Prompt. The path is listed below. When I try to run as administrator, the warning on the left pops up. I can run the commands when run as the computer user (who has administrator privileges).

 Screen Shot Cmd.bmp   1.37MB   659 downloads

Does that help?

[Machiavelli]

Then try running it with the computer user privileges. (So without Administrator rights). Tell me if it worked.

[beerman]

I did with the user privileges. It did not work. Sorry if I didn't make that clear.

[Machiavelli]

Was there a error message? If yes please note down the number etc. an tell me.

[beerman]

No error message. Runs the command very quickly as if nothing is happening. Not sure why.

[Machiavelli]

Windows Repair

• Please download Windows Repair from here and click on Download @MajorGeeks
• Double click on the Installer and install the program
• Start the program by double clicking on it
• You will see a screen like that below:

• Please move to the tab called Step3: Optional. The picture below shows how the screen should look like:

• Please click on Do It and wait until it is finished.
• Please move to the tab Step 4 and under Registry Backup please click BackUp - this will do a Registry BackUp of your computer. Please let it also create a System Restore point by clicking on the Create Button under the System Restore Section
• Then move to the tab Start Repairs - you will see a screen like below:

• Please click on Start - this will open a new screen.
• Select the following items and tick restart system when finished. (Check the same items like in the picture below)

• Then click Start and the scan/fix will begin
• The PC will reboot - if not please reboot it manually

Question

Still the Norton Issue?

[beerman]

Gerrit:

Norton issue is gone! Nice work.

All appears well at this point.

Thanks again!

[Machiavelli]

OK, then you're PC is clean!

- FIRST -

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands
[EMPTYTEMP]
[CLEARALLRESTOREPOINTS]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

- NEXT -

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

- NEXT -

I want you to uninstall the following program (Start > Control Panel > Add/Remove Programs):

• ESET

What's with MBAM?

Malwarebytes is a very good free scanner! It isn't an one demand scanner so it won't have any problems with your AntiVirus! It would be good if you scan your PC for Malware every 1-2 months with Malwarebytes.
But if you would like to uninstall it, then please folllow these steps:

I want you to uninstall the following program (Start > Control Panel > Add/Remove Programs):

• Malwarebytes

- NEXT -

Download FileHippo UpdateChecker. Please run it monthly - it will scan your Updatestatus. For example a program is out dated the UpdateChecker will give you a link where you can download the newest version of the respective program.

How to update programs with FileHippo Updatechecker?

• Start FileHippo Updatechecker
• You get redirected to a Website
• You probably see a list of updates (if not then there are probably all programs up to date)
• Click on the first item of the list, download the Update , after that reboot the Computer and take the next item of the list!

- NEXT -

Exercise common sense

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to look before you leap. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully and look at the file extensions to make sure that you know what you're getting. Using peer-to-peer file sharing programs or downloading cracks and keygens is something else to avoid - the files you will be downloading are infected in the vast majority of cases, and the benefits simply aren't worth the risk to your computer.

Keep up on Windows updates

Along with keeping all of the security programs that you choose to use updated, it is also important to keep up on system updates from Microsoft, as these patch critical security vulnerabilities and help to keep you safe. Typically the windows update icon will appear in your taskbar when new updates are available, whenever you see it you should open the menu up and install the updates that are available. Although it may be an annoyance, that little bit of extra time it takes to stay updated is very well worth it instead of getting infected from an exploit and having to clean your PC again.

Slow computer?

If your computer begins to slow down again in the future for no particular reason, your first step should not be to come back to the malware forum. As your computer ages and is used, its parts wear, files and programs accumulate, and its performance speed can decrease. To restore your computer's performance to its best possible level, follow the steps in this guide (http://www.geekstogo...g-your-machine/) written by tech expert Artellos.

Keep safe!

[beerman]

Thanks so much for your help! GTG is awesome!

[Machiavelli]

You are most welcome!

[CompCav]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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