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System sounds are ok but no sound on internet/videos etc...

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  • Member
  • PipPip
  • 85 posts
Hi there good people of the internet...

I am not sure where to post this question because I don't know if it's a hardware issue, windows 7 issue, malware issue or something else...

My Asus x54c laptop, windows 7, 64bit, Home Premium is giving me some issues with sound...

If I watch a streamed video or a youtube video I get no sound through the laptop speakers.
However if I connect to a tv via hdmi the sound is perfect.
And when I boot up the laptop all the usual startup noises happen (through laptop speaker).
If i plug in a usb, eject a usb etc I get the usual sounds and tones (through the laptop speaker).

I have checked the drivers are up to date and made sure nothing is muted too. The problem seems to be there one day, or several days and gone again the next. But it's always consistent. Always works via hdmi to tv. System sounds always work on laptop speakers, including sound test. Any thoughts?
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    Miss Congeniality

  • GeekU Moderator
  • 8,529 posts
Hi jayjay23,

Could be a possible browser issue.

Couple questions, if I may:

Which browser are you using?

Have you tried another browser? What are the results?

Is there an X (muted symbol) near the speaker icon on the bottom left of the youtube video? If so, unmute by clicking on speaker icon or dragging the volume bar to the right.

Is your Adobe flash player up to date? Version 11,9,900,170 is the latest version. You might try uninstalling and reinstalling the Flash Player.

You might try right clicking on the video and choosing to change the settings. You can also right click on the video and choose About Adobe Flash Player which will redirect you to the Adobe link I posted above.

Donna :)
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