[BKuke]

A family friend could not get their laptop to boot up. They do not have the Windows disks and they told me that they tried a few things to get it to work.
I wasn't sure if anything they did made things worse. So before I got into messing with it, I wanted to get some input.

It boots into automatic repair and says: A required device isn't connected or can't be accessed.
Error code 0xc0000185
You'll need to use the recovery tools on your installation media. If you don't have any installation
media(like a disk or USB device), contact your system administrator or PC manufacturer.


If I try to get it to boot into safe mode w\command prompt, I get another blue screen saying:

The operating system couldn't be loaded because a critical system driver is missing or contains errors.
File:\Windows\system32\drivers\Wdf01000.sys
You'll need to use the recovery tools on your installation media. If you don't have any installation
media(like a disk or USB device), contact your system administrator or PC manufacturer.

Any advice, as far as what the next step should be, would be greatly appreciated. As I stated in the beginning, I do not have the disks.

I attached pictures if they will help.

Attached Thumbnails

• 
• 
• 

[Advertisements]

Hi,

Can you access the Command Prompt if you press F6 Enable Safe Mode with Command Prompt?

See if you can access the BIOS and run some hardware diagnostics specially for the Hard Disk if you have that option.

[SleepyDude]

Hi,

Can you access the Command Prompt if you press F6 Enable Safe Mode with Command Prompt?

See if you can access the BIOS and run some hardware diagnostics specially for the Hard Disk if you have that option.

[nolacs22]

If you have NOT burned your recovery disks,Contact the manufacturer,also will need serial# and product#.