[Tyskie]

Hi Geeks-to-Go !

I have frequent BSOD's. I have not been able to narrow down to what is causing this problem as it appears to be quite random. Sometimes I'm doing something and have several applications running and it happens, which would suggest perhaps, memory problems but sometimes I'm only typing a note in notepad/not doing much at all and it happens. Sometimes I come back to my PC to find it's had a BSOD and restarted - whilst idle! Then again, it could be caused by something running in the background.

It's a relatively old computer, running Windows 7. I believe it's an AMD 4200+ processor and it's DDR1 RAM (1.5Gb)! Please let me know if you would like to see PC spec's and what the best way to get all the info. you need is - or do you just want me to type out what hardware/operating system I'm using?

Also, I've seen people post their last 10 minidump files - what is the utility I use to access these files so I can post the contents?

Look forward to hearing from you.

Thanks in advance,

Luke.

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Hello Tyskie

Download then run Speccy and post the resultant url for us, details here

If crash dumps are enabled on your computer you will find them at c:\windows\minidump
If there are ten dump files available upload them to here and then post the url with your next reply.

[phillpower2]

Hello Tyskie

Download then run Speccy and post the resultant url for us, details here

If crash dumps are enabled on your computer you will find them at c:\windows\minidump
If there are ten dump files available upload them to here and then post the url with your next reply.

[Tyskie]

Hi phillpower2,

Thanks for your quick reply!

Without further ado: Speccy result.

Minidump files - there were 9 other, older minidump files, let me know if you would like to see these.

Thanks,

Luke.

Edited by Tyskie, 20 February 2014 - 04:24 AM.

[phillpower2]

Hello Tyskie

Three things of note in the various crash dumps, the USB port/s driver/s are a constant presence but IE and Kaspersky are also listed, the USB aspect includes not only a possible driver issue but also a problem with a device connected to a USB port.

1: ASUS does not list any Windows 7 drivers for your MB so see if Drivermax suggests any newer USB drivers than what you have;

Run DriverMax to see if any driver updates are suggested.

Please note that you are only allowed to download two drivers a day for free and be sure to uncheck the “install AVG
toolbar” option box.
If driver updates are available for your USB ports and chipset or SMBus please update them first.

Remember to always create a new restore point before updating any drivers.

2: Uninstall Kaspersky and install either Avast or Microsoft Security Essentials (both are free), if Kaspersky is a paid for product please make a note of the licence key before you uninstall it, this in case you wish to reinstall it again later, be sure to use the correct uninstaller tool that is available from here

Your last dump file;
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca66d0
Debug session time: Tue Feb 18 08:28:07.184 2014 (UTC - 5:00)
System Uptime: 0 days 2:08:20.700
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
using a physical memory address that was not allocated by
the USBport driver.
Arg2: fffffa80023a01a0, Device extension pointer of the host controller
Arg3: 0000000010de005b, PCI Vendor,Product id for the controller
Arg4: fffffa80030cdc48, Pointer to Endpoint data structure

Debugging Details:
------------------

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: usbport!_DEVICE_EXTENSION ***
*** ***
*************************************************************************
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0xFE

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff88004709ff2 to fffff80002ad8bc0

STACK_TEXT:
fffff880`0371ba58 fffff880`04709ff2 : 00000000`000000fe 00000000`00000005 fffffa80`023a01a0 00000000`10de005b : nt!KeBugCheckEx
fffff880`0371ba60 fffff880`04737fac : 00000000`5fe7b100 fffffa80`023a16a0 00000000`00000000 fffffa80`030cddc0 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff880`0371baa0 fffff880`04737b73 : fffffa80`030cdc48 fffffa80`0290f500 fffffa80`030cddc0 00000000`00000000 : usbehci!EHCI_sMode_PollEndpointSlot+0x6c
fffff880`0371bb30 fffff880`0473cf99 : fffffa80`030cdc48 00000000`00000000 00000000`00000000 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x53
fffff880`0371bb70 fffff880`046dde8b : 00000000`00000002 fffffa80`023a01a0 00000000`00000000 00000000`00000030 : usbehci!EHCI_PollEndpoint+0x41
fffff880`0371bbb0 fffff880`046e29dd : 00000000`00000030 00000000`00000004 fffffa80`030cda00 fffffa80`023a0050 : USBPORT!MPf_PollEndpoint+0x9b
fffff880`0371bbe0 fffff880`046ee077 : fffffa80`023a01a0 00000000`00000030 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff880`0371bc40 fffff880`046def89 : fffffa80`023a0050 00000000`00000000 fffffa80`023a0a02 fffffa80`023a0a18 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1c3
fffff880`0371bca0 fffff800`02ae330c : fffff880`009e6180 fffffa80`023a0a18 fffffa80`023a0a30 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`0371bcd0 fffff800`02ad08ca : fffff880`009e6180 fffff880`009f0f40 00000000`00000000 fffff880`046dedb0 : nt!KiRetireDpcList+0x1bc
fffff880`0371bd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_IP:
usbehci!EHCI_sMode_PollEndpointSlot+6c
fffff880`04737fac 4533c9 xor r9d,r9d

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: usbehci!EHCI_sMode_PollEndpointSlot+6c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME: usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 52954db7

FAILURE_BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c

BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c

Followup: MachineOwner

[Tyskie]

Hi pp2,

This may take a while if I can only do 2 at a time. I have attached a list of the drivers required. Could you please tell me what order I should download them in? Or is there a quicker way to get them all (apart from paying for the Pro license)?

Also, I couldn't see an option to 'Create a Restore Point', only to restore to a previous point.

Many thanks,

Luke,

Attached Thumbnails

• 

Edited by Tyskie, 21 February 2014 - 04:59 AM.

[rshaffer61]

When you go to install a driver it will always ask you if you want to create a restore point first. That is always recommended in case of a problem.

[phillpower2]

Thanks for providing the restore point information Ron

Hi pp2,

This may take a while if I can only do 2 at a time. I have attached a list of the drivers required. Could you please tell me what order I should download them in? Or is there a quicker way to get them all (apart from paying for the Pro license)?

Also, I couldn't see an option to 'Create a Restore Point', only to restore to a previous point.

Many thanks,

Luke,

Hello Luke

DriverMax has identified 18 out of date drivers but your screenshot shows only 13, can I just confirm that the additional 5 out of date drivers are the +1 and the +4 and not a seperate list of 5 drivers.

Of the list that you have included only update the wireless USB card for now and advise us of the other 5 driver updates that DriverMax identified.

2: Uninstall Kaspersky and install either Avast or Microsoft Security Essentials (both are free), if Kaspersky is a paid for product please make a note of the licence key before you uninstall it, this in case you wish to reinstall it again later, be sure to use the correct uninstaller tool that is available from here

Have you done this.

[Tyskie]

Hi Ron, thanks for the info.

Hello phill! I have uninstalled KIS using the removal tool (do you wish to see the log?) and installed MSE.

I confirm that the other 5 drivers are the +1 and +4 and when I expand these it shows (#1) (#2) (#3) and so on for the same item.

I have installed the USB Wireless LAN Card driver.

Thanks,

Luke.

[phillpower2]

Hello and thanks for the update Luke

The logs are not necessary for us to see thanks.

I confirm that the other 5 drivers are the +1 and +4 and when I expand these it shows (#1) (#2) (#3) and so on for the same item.

I have installed the USB Wireless LAN Card driver.

Keep the computer as it is now then please and keep us advised as to how the computer behaves.

You are welcome btw

[Tyskie]

Hello phill,

You're welcome

I've just experienced another BSOD. This is the report from BlueScreenView:

==================================================
Dump File : 022414-16328-01.dmp
Crash Time : 24/02/2014 14:12:30
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000005
Parameter 2 : fffffa80`023421a0
Parameter 3 : 00000000`10de005b
Parameter 4 : fffffa80`02f02c48
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+2dff2
File Description : USB 1.1 & 2.0 Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022414-16328-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 343,864
Dump File Time : 24/02/2014 14:13:24
==================================================

Regards,

Luke.

[phillpower2]

Hello Luke

Have you checked the Device Manager to see if there are any yellow ! or red X marks against the USB host controller/s or USB root hub/s.

Do you have any devices connected to the computer using the USB ports, if yes let us know what they are, disconnect it/them and see if the computer crashes while in normal use

[Tyskie]

Hi phill,

I have attached a screenshot of my Device Manager. 2 devices do not have drivers installed and 1 is disabled. From memory I don't think I could find drivers for them. Not sure if they relate to USB as it's in the 'Other' category.

Currently I have a HP P1102W wireless printer connected to a USB port and a wireless adapter connected to another USB port. These are the only 2 devices connected via USB.

Please let me know which, if any, I should disconnect because I can't really be without either to be able to work on this PC as there isn't a feasible way of getting an Ethernet cable in my room. If you need me to disconnect them then I will probably have to use a laptop for a while but then that kind of invalidates the test because it won't be performed under normal conditions as I won't be using the PC.

How do you wish me to proceed?

Thanks,

Luke.

Attached Thumbnails

• 

[phillpower2]

Do you have any devices connected to the computer using the USB ports, if yes let us know what they are, disconnect it/them and see if the computer crashes while in normal use

[Tyskie]

Please let me know which, if any, I should disconnect because I can't really be without either to be able to work on this PC

Okay... well I won't be able to do this for a while because it's my work PC and I simply can't do what you've asked of me without getting another PC/laptop as the BSOD's are sometimes 4-6 days apart and I can't be without an internet connection or a printer for that long.

I will come back to you when I can.

[phillpower2]

To see if we can identify any driver conflicts please refer to the details below provided courtesy of jcgriff2

1. Create a Windows System Restore Point -
Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/ 8.1 - Using Microsoft System Restore (Windows*8) | HP® Support

2. Run Driver Verifier -
- Windows 7 & Vista - START | type verifier
- Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)" | type verifier

Make these selections -
1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list
3. Check these boxes -
▪ Special Pool
▪ Pool Tracking
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8)
▪ DDI compliance checking (new as of Windows 8)
▪ Miscellaneous Checks
4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish
8. Re-boot[/HIDE]


- If the Driver Verifier (DV) finds a violation, it will result in a BSOD

- After re-start, you may not be able to log on to normal Windows
... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up
... • Select "System Restore"
... • Choose the restore point that you created in step #1

- For Driver Verifier status
--- select last option, 1st screen -or-
--- type verifier /query (in a cmd/DOS screen)
- To turn Driver Verifier off - verifier /reset then re-boot

- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.
- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use

If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump and attach it to your next reply.