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Virus denies network connectivity [Closed]

Started by dhaynes , Mar 16 2014 10:55 AM

  • This topic is locked This topic is locked

#1
dhaynes
Posted 16 March 2014 - 10:55 AM

dhaynes

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This computer was given to my wife and I by her boss. It had many problems including viruses. Symptoms include sluggish performance, many pop-ups saying that this or that program crashed. I have taken care of most of the issues including the sluggish problem, but one is persisting. This computer can connect to the internet just fine through ethernet. However, wireless does not work at all. If I choose DCHP (like all the other computers in my home) it gets and invalid 169 address. If I give it a static address with an unused IP, it shows that it has local connectivity, but sometimes will get a "request timed out" or sometimes a "reply from [computer's ip address] destination host unreachable]. I have sent the "route" command in cmd and can't find anything wrong, I reset the ip stack, I reinstalled the drivers. I am absolutely stumped. OTL output below.

OTL logfile created on: 3/15/2014 7:52:36 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Admin\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.19507)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.87 Gb Total Physical Memory | 1.81 Gb Available Physical Memory | 62.97% Memory free
5.97 Gb Paging File | 5.04 Gb Available in Paging File | 84.35% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 231.42 Gb Total Space | 166.46 Gb Free Space | 71.93% Space Free | Partition Type: NTFS

Computer Name: SAMS-LAPTOP | User Name: Admin | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 360 Days

========== Modules (No Company Name) ==========

MOD - [2014/03/14 17:50:40 | 000,394,568 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\33.0.1750.154\ppgooglenaclpluginchrome.dll
MOD - [2014/03/14 17:50:38 | 004,061,000 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\33.0.1750.154\pdf.dll
MOD - [2014/03/14 17:50:32 | 001,647,432 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\33.0.1750.154\ffmpegsumo.dll
MOD - [2014/03/14 17:50:30 | 000,051,016 | ---- | M] () -- C:\Program Files\Google\Chrome\Application\33.0.1750.154\chrome_elf.dll
MOD - [2014/03/14 01:44:26 | 019,336,120 | ---- | M] () -- C:\Program Files\AVAST Software\Avast\libcef.dll
MOD - [2010/02/10 22:30:38 | 000,159,744 | ---- | M] () -- C:\Windows\System32\atitmmxx.dll
MOD - [2008/01/29 17:00:40 | 000,430,080 | ---- | M] () -- C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
MOD - [2007/12/25 12:03:40 | 000,015,184 | ---- | M] () -- C:\Program Files\TOSHIBA\PCDiag\NotifyPCD.dll
MOD - [2007/12/14 21:40:00 | 000,090,112 | ---- | M] () -- C:\Program Files\TOSHIBA\FlashCards\TWarnMsg\TWarnMsg.dll
MOD - [2007/12/14 21:28:38 | 004,726,784 | ---- | M] () -- C:\Program Files\TOSHIBA\FlashCards\BlackPng.dll
MOD - [2006/12/01 17:55:42 | 000,009,216 | ---- | M] () -- C:\Program Files\TOSHIBA\TBS\NotifyTBS.dll
MOD - [2006/10/10 12:44:16 | 000,009,728 | ---- | M] () -- C:\Program Files\TOSHIBA\TOSHIBA Assist\NotifyX.dll
MOD - [2006/10/07 12:57:04 | 000,053,248 | ---- | M] () -- C:\Program Files\TOSHIBA\TOSHIBA Disc Creator\NotifyTDC.dll


========== Services (SafeList) ==========

SRV - File not found [Disabled | Stopped] -- c:\TOSHIBA\IVP\swupdate\swupdtmr.exe -- (Swupdtmr)
SRV - File not found [Disabled | Stopped] -- C:\TOSHIBA\IVP\ISM\pinger.exe -- (pinger)
SRV - File not found [Disabled | Stopped] -- C:\Program Files\HP\Digital Imaging\bin\hpqddsvc.dll -- (hpqddsvc)
SRV - File not found [Disabled | Stopped] -- C:\Program Files\HP\Digital Imaging\bin\hpqcxs08.dll -- (hpqcxs08)
SRV - [2014/03/14 01:44:23 | 000,050,344 | ---- | M] (AVAST Software) [Auto | Running] -- C:\Program Files\AVAST Software\Avast\AvastSvc.exe -- (avast! Antivirus)
SRV - [2014/03/13 21:32:49 | 000,334,720 | ---- | M] (Sysinternals - www.sysinternals.com) [On_Demand | Stopped] -- C:\Users\FBH\AppData\Local\Temp\LWBYH.exe -- (LWBYH)
SRV - [2013/12/10 15:19:25 | 000,257,416 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2008/01/21 16:54:46 | 000,083,312 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe -- (TNaviSrv)
SRV - [2008/01/20 19:23:32 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2008/01/17 16:27:34 | 000,431,456 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe -- (TosCoSrv)
SRV - [2007/12/25 14:07:14 | 000,040,960 | ---- | M] (TOSHIBA CORPORATION) [Auto | Running] -- C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe -- (ConfigFree Service)
SRV - [2007/12/03 17:03:52 | 000,126,976 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe -- (TOSHIBA SMART Log Service)
SRV - [2007/11/21 18:23:32 | 000,129,632 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Windows\System32\TODDSrv.exe -- (TODDSrv)
SRV - [2007/10/30 00:35:40 | 000,937,984 | ---- | M] (Atheros Communications, Inc.) [On_Demand | Stopped] -- C:\Program Files\Jumpstart\jswpsapi.exe -- (jswpsapi)
SRV - [2007/09/24 18:38:00 | 000,181,784 | ---- | M] (WildTangent, Inc.) [Disabled | Stopped] -- C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe -- (GameConsoleService)
SRV - [2006/10/05 12:10:12 | 000,009,216 | ---- | M] (Agere Systems) [Disabled | Stopped] -- C:\Windows\System32\agrsmsvc.exe -- (AgereModemAudio)
SRV - [2006/08/23 17:39:48 | 000,049,152 | ---- | M] (Ulead Systems, Inc.) [Auto | Running] -- C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe -- (UleadBurningHelper)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | Disabled | Stopped] -- C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver32.sys -- (TuneUpUtilitiesDrv)
DRV - File not found [Kernel | Disabled | Stopped] -- system32\DRIVERS\sxuptp.sys -- (sxuptp)
DRV - File not found [Kernel | Disabled | Stopped] -- C:\Windows\System32\sysprep\UP_date\PEDrv.sys -- (SVRPEDRV)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Admin\Desktop\SysinternalsSuite\PORTMSYS.SYS -- (PORTMON)
DRV - File not found [Kernel | Disabled | Stopped] -- system32\DRIVERS\nwlnkfwd.sys -- (NwlnkFwd)
DRV - File not found [Kernel | Disabled | Stopped] -- system32\DRIVERS\nwlnkflt.sys -- (NwlnkFlt)
DRV - File not found [Kernel | Disabled | Stopped] -- system32\DRIVERS\ipinip.sys -- (IpInIp)
DRV - File not found [Kernel | Disabled | Stopped] -- C:\WINDOWS\SYSTEM32\SYSPREP\Drivers\ioport.sys -- (IO_Memory)
DRV - [2014/03/14 01:44:29 | 000,775,952 | ---- | M] (AVAST Software) [File_System | System | Running] -- C:\Windows\System32\drivers\aswSnx.sys -- (aswSnx)
DRV - [2014/03/14 01:44:29 | 000,410,784 | ---- | M] (AVAST Software) [File_System | System | Running] -- C:\Windows\System32\drivers\aswSP.sys -- (aswSP)
DRV - [2014/03/14 01:44:29 | 000,180,248 | ---- | M] () [Kernel | Boot | Running] -- C:\Windows\System32\drivers\aswVmm.sys -- (aswVmm)
DRV - [2014/03/14 01:44:29 | 000,067,824 | ---- | M] (AVAST Software) [File_System | Auto | Running] -- C:\Windows\System32\drivers\aswMonFlt.sys -- (aswMonFlt)
DRV - [2014/03/14 01:44:29 | 000,057,672 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswTdi.sys -- (aswTdi)
DRV - [2014/03/14 01:44:29 | 000,054,832 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswRdr.sys -- (aswRdr)
DRV - [2014/03/14 01:44:29 | 000,049,944 | ---- | M] () [Kernel | Boot | Running] -- C:\Windows\System32\drivers\aswRvrt.sys -- (aswRvrt)
DRV - [2010/06/23 10:21:32 | 000,259,176 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\Rtlh86.sys -- (RTL8169)
DRV - [2010/02/11 00:42:22 | 004,450,816 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\atikmdag.sys -- (atikmdag)
DRV - [2008/01/25 16:24:56 | 000,764,416 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\athr.sys -- (athr)
DRV - [2008/01/21 15:42:24 | 000,285,184 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\tos_sps32.sys -- (tos_sps32)
DRV - [2007/11/09 14:00:52 | 000,023,640 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\TVALZ_O.SYS -- (TVALZ)
DRV - [2007/08/31 17:43:32 | 000,020,352 | ---- | M] (Atheros Communications, Inc.) [Kernel | System | Running] -- C:\Windows\System32\drivers\jswpslwf.sys -- (jswpslwf)
DRV - [2006/11/28 15:11:00 | 001,161,888 | ---- | M] (Agere Systems) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\AGRSM.sys -- (AgereSoftModem)
DRV - [2006/11/20 15:11:14 | 000,007,168 | ---- | M] (TOSHIBA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\FwLnk.sys -- (FwLnk)
DRV - [2006/11/08 23:32:00 | 000,219,264 | ---- | M] (TOSHIBA CORPORATION) [Kernel | Disabled | Stopped] -- C:\Windows\System32\drivers\KR10I.sys -- (KR10I)
DRV - [2006/11/08 23:31:00 | 000,211,072 | ---- | M] (TOSHIBA CORPORATION) [Kernel | Disabled | Stopped] -- C:\Windows\System32\drivers\KR10N.sys -- (KR10N)
DRV - [2006/10/30 10:23:12 | 000,007,680 | ---- | M] (ATI Technologies Inc.) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\AtiPcie.sys -- (AtiPcie)
DRV - [2006/10/18 12:50:04 | 000,016,128 | ---- | M] (TOSHIBA Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\tdcmdpst.sys -- (tdcmdpst)


========== Standard Registry (All) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.c...//www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Secondary_Page_URL = [binary data]
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Extensions Off Page = about:NoAdd-ons
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Page_Transitions = 1
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Security Risk Page = about:SecurityRisk
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://us.rd.yahoo.c...rch/search.html
IE - HKLM\..\SearchScopes,DefaultScope = {FE4E367E-0CBD-4901-B9D9-2B1E60C8DEA5}
IE - HKLM\..\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}: "URL" = http://us.yhs.search...p={searchTerms}
IE - HKLM\..\SearchScopes\{FE4E367E-0CBD-4901-B9D9-2B1E60C8DEA5}: "URL" = http://www.google.co...ge={startPage};

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\system32\blank.htm
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
IE - HKCU\..\URLSearchHook: {CFBFAE00-17A6-11D0-99CB-00C04FD64497} - C:\Windows\System32\ieframe.dll (Microsoft Corporation)
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF32_11_9_900_170.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/pdf: C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF - HKLM\Software\MozillaPlugins\@foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.fdf: C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF - HKLM\Software\MozillaPlugins\@messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6: C:\Program Files\Yahoo!\Shared\npYState.dll File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30214.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3555.0308: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.22.5\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.22.5\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{20a82645-c095-46ed-80e3-08825760534b}: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\ [2009/09/02 08:17:14 | 000,000,000 | ---D | M]

[2013/07/24 17:19:06 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\browser\extensions
[2013/07/24 17:19:36 | 000,000,000 | ---D | M] (Default) -- C:\Program Files\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2011/07/25 08:23:09 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\mozilla firefox\plugins\NPcol400.dll
[2012/08/20 15:57:07 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin.dll
[2012/08/20 15:57:08 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin2.dll
[2012/08/20 15:57:08 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin3.dll
[2012/08/20 15:57:08 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin4.dll
[2012/08/20 15:57:08 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin5.dll
[2012/08/20 15:57:08 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin6.dll
[2012/08/20 15:57:08 | 000,159,744 | ---- | M] (Apple Inc.) -- C:\Program Files\mozilla firefox\plugins\npqtplugin7.dll
[2013/05/20 09:29:14 | 000,003,714 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\avg-secure-search.xml

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:bookmarkBarPinned}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}{google:omniboxStartMarginParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&gs_ri={google:suggestRid}&xssi=t&q={searchTerms}&{google:cursorPosition}{google:currentPageUrl}{google:pageClassification}sugkey={google:suggestAPIKeyParameter},
CHR - plugin: Error reading preferences file
CHR - Extension: Google Docs = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\
CHR - Extension: Google Drive = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: YouTube = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: Google Search = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: avast! Online Security = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki\9.0.2015.80_0\
CHR - Extension: Google Wallet = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\
CHR - Extension: Gmail = C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\

O1 HOSTS File: ([2006/09/18 14:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {05F8C4F4-44DA-49D7-92EE-0944AB774D99} - No CLSID value found.
O2 - BHO: (Adobe PDF Link Helper) - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (avast! Online Security) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
O2 - BHO: (Windows Live ID Sign-in Helper) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\microsoft shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
O2 - BHO: (Windows Live Messenger Companion Helper) - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll (Microsoft Corporation)
O2 - BHO: (no name) - AutorunsDisabled - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {A50F643C-3C5B-4D99-B68C-21A13C81E50E} - No CLSID value found.
O3 - HKLM\..\Toolbar: (avast! Online Security) - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: [00TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [AvastUI.exe] C:\Program Files\AVAST Software\Avast\AvastUI.exe (AVAST Software)
O4 - HKLM..\Run: [HSON] C:\Program Files\TOSHIBA\TBS\HSON.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [NDSTray.exe] NDSTray.exe File not found
O4 - HKLM..\Run: [SmoothView] C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (Synaptics, Inc.)
O4 - HKLM..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKCU..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: BindDirectlyToPropertySetStorage = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 2
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableInstallerDetection = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableSecureUIAPaths = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableVirtualization = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ValidateAdminCodeSignatures = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: dontdisplaylastusername = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: legalnoticecaption =
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: legalnoticetext =
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: scforceoption = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: shutdownwithoutlogon = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: undockwithoutlogon = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: FilterAdministratorToken = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableUIADesktopToggle = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_TEXT = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_BITMAP = 2
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_OEMTEXT = 7
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_DIB = 8
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_PALETTE = 9
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_UNICODETEXT = 13
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System\UIPI\Clipboard\ExceptionFormats: CF_DIBV5 = 17
O9 - Extra Button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll (Sun Microsystems, Inc.)
O9 - Extra Button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll (Microsoft Corporation)
O9 - Extra Button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program Files\Microsoft Office\OFFICE11\REFIEBAR.DLL (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000001 [] - C:\Windows\System32\nlaapi.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000002 [] - C:\Windows\System32\NapiNSP.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000003 [] - C:\Windows\System32\pnrpnsp.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000004 [] - C:\Windows\System32\pnrpnsp.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000005 [] - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000006 [] - C:\Windows\System32\winrnr.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000011 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000012 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000013 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000014 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000015 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000016 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000017 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000018 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000019 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000020 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000021 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000022 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000023 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000024 - C:\Windows\System32\mswsock.dll (Microsoft Corporation)
O13 - gopher Prefix: missing
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.ma...r/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 172.22.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{A4DE638E-0026-40D4-9029-BEA74C456E40}: DhcpNameServer = 172.22.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{BD700D70-4407-43E8-AA8B-DDA1E4D7C854}: DhcpNameServer = 172.22.1.1
O18 - Protocol\Handler\about {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\System32\mshtml.dll (Microsoft Corporation)
O18 - Protocol\Handler\AutorunsDisabled - No CLSID value found
O18 - Protocol\Handler\AutorunsDisabled\livecall - No CLSID value found
O18 - Protocol\Handler\AutorunsDisabled\msnim - No CLSID value found
O18 - Protocol\Handler\cdl {3dd53d40-7b8b-11D0-b013-00aa0059ce02} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\dvd {12D51199-0DB5-46FE-A120-47A3D7D937CC} - C:\Windows\System32\MSVidCtl.dll (Microsoft Corporation)
O18 - Protocol\Handler\file {79eac9e7-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\ftp {79eac9e3-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\http {79eac9e2-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\http\0x00000001 {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\http\oledb {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\https {79eac9e5-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\https\0x00000001 {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\https\oledb {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\its {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\Windows\System32\itss.dll (Microsoft Corporation)
O18 - Protocol\Handler\javascript {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\System32\mshtml.dll (Microsoft Corporation)
O18 - Protocol\Handler\local {79eac9e7-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\mailto {3050f3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\System32\mshtml.dll (Microsoft Corporation)
O18 - Protocol\Handler\mhtml {05300401-BCBC-11d0-85E3-00C04FD85AB4} - C:\Windows\System32\inetcomm.dll (Microsoft Corporation)
O18 - Protocol\Handler\mk {79eac9e6-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Handler\msdaipp - No CLSID value found
O18 - Protocol\Handler\msdaipp\0x00000001 {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\msdaipp\oledb {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - C:\Program Files\Common Files\microsoft shared\Help\hxds.dll (Microsoft Corporation)
O18 - Protocol\Handler\ms-its {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\Windows\System32\itss.dll (Microsoft Corporation)
O18 - Protocol\Handler\mso-offdap11 {32505114-5902-49B2-880A-1F7738E5A384} - C:\Program Files\Common Files\microsoft shared\Web Components\11\OWC11.DLL (Microsoft Corporation)
O18 - Protocol\Handler\res {3050F3BC-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\System32\mshtml.dll (Microsoft Corporation)
O18 - Protocol\Handler\tv {CBD30858-AF45-11D2-B6D6-00C04FBBDE6E} - C:\Windows\System32\MSVidCtl.dll (Microsoft Corporation)
O18 - Protocol\Handler\vbscript {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\System32\mshtml.dll (Microsoft Corporation)
O18 - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files\Windows Live\Mail\mailcomm.dll (Microsoft Corporation)
O18 - Protocol\Handler\wlpg {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll (Microsoft Corporation)
O18 - Protocol\Filter\application/octet-stream {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - C:\Windows\System32\mscoree.dll (Microsoft Corporation)
O18 - Protocol\Filter\application/x-complus {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - C:\Windows\System32\mscoree.dll (Microsoft Corporation)
O18 - Protocol\Filter\application/x-msdownload {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - C:\Windows\System32\mscoree.dll (Microsoft Corporation)
O18 - Protocol\Filter\deflate {8f6b0360-b80d-11d0-a9b3-006097942311} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Filter\gzip {8f6b0360-b80d-11d0-a9b3-006097942311} - C:\Windows\System32\urlmon.dll (Microsoft Corporation)
O18 - Protocol\Filter\text/xml {807563E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (rundll32 shell32) - C:\Windows\System32\shell32.dll (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (Control_RunDLL "sysdm.cpl") - C:\Windows\System32\sysdm.cpl (Microsoft Corporation)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - C:\Windows\System32\webcheck.dll (Microsoft Corporation)
O22 - SharedTaskScheduler: {8C7461EF-2B13-11d2-BE35-3078302C2030} - Component Categories cache daemon - C:\Windows\System32\browseui.dll (Microsoft Corporation)
O29 - HKLM SecurityProviders - (credssp.dll) - C:\Windows\System32\credssp.dll (Microsoft Corporation)
O30 - LSA: Authentication Packages - (msv1_0) - C:\Windows\System32\msv1_0.dll (Microsoft Corporation)
O30 - LSA: Security Packages - (kerberos) - C:\Windows\System32\kerberos.dll (Microsoft Corporation)
O30 - LSA: Security Packages - (msv1_0) - C:\Windows\System32\msv1_0.dll (Microsoft Corporation)
O30 - LSA: Security Packages - (schannel) - C:\Windows\System32\schannel.dll (Microsoft Corporation)
O30 - LSA: Security Packages - (wdigest) - C:\Windows\System32\wdigest.dll (Microsoft Corporation)
O30 - LSA: Security Packages - (tspkg) - C:\Windows\System32\tspkg.dll (Microsoft Corporation)
O31 - SafeBoot: AlternateShell - cmd.exe
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 14:43:36 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

< End of report >
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#2
SleepyDude
Posted 19 March 2014 - 05:49 PM

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,988 posts
Hello Dhaynes :welcome:

My name around here is SleepyDude and I will be helping you with your Computer problem. I know that having a computer with problems can be very frustrating but I will do my best to help you fixing the issue.

Sometimes this can be a long process, it's very important that you stay with me and follow all my instructions to the letter until I declare your machine is clean.

I have compiled a list of guidelines you must take in consideration so that the helping process goes smooth for you and for me:

  • Please perform all steps in the order they are listed in each set of instructions
  • Don't install/uninstall any software or run any other cleaning tools besides the ones I ask you to use
    • Running other programs can interfere with the tools we use and have unpredicted results. Also I need to know what is going on with your machine at any time
  • If possible avoid using the computer for other tasks until we finish the cleaning process
    • The reason for this is because it can make the malware infection worst and more difficult to clean. Some malware can download updates from the internet when you use the computer
  • Please don't attach your logs instead Copy & Paste the information to your post unless specifically instructed to do so
  • Please read every post completely before doing anything if you have some doubts or questions please ask before continuing

IMPORTANT: At GeeksToGo we do our best to help you solving the problem but sometimes things don't go as planned. To be safe than sorry you should Backup your important data to a safe place, anywhere except on the computer with problems.

The all fixing process need to be executed from a user account with Administrator privileges also some of the tasks need to be executed in Safe Mode, you should save or print the instructions for use when you don't have access to the forum.

~~~~~//~~~~~

I need some time to revise your log in the meantime can you please post the Extras.txt log OTL created on C:\Users\Admin\Downloads?
Also I would like you to move the OTL.exe located on the same folder to the Desktop.
  • 0

#3
SleepyDude
Posted 25 March 2014 - 02:57 PM

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,988 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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