Right Click on the file and select send to. Select Compress (Zipped) Folder. Then attempt to attach the zipped report.

Computer Runs Extremely Slowly (4/4/14)
#16
Posted 14 April 2014 - 07:57 PM

#17
Posted 15 April 2014 - 04:38 AM

That option does not present itself when I right click the file. Now I get constant messages that my screen resolution is not correct
9even though it is set correctly) and that they cannot establish a connection to my e-mail
(although I can still access). Things seem to be getting worse.
Help!
Thanks!
C
#18
Posted 15 April 2014 - 02:17 PM

We haven't been able to detect a serious malware issue in your system.
Lets try Combofix.
Please download ComboFix from Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
- Please, never rename Combofix unless instructed.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
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- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link or this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
-----------------------------------------------------------
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
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- Double click on combofix.exe & follow the prompts.
- Install the Recovery Console if prompted.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt" .
- **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.
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