[dustypink]

this is in my toshiba messages       Troubleshoot a problem withyour computer's hard disk

Windows isn't able to open a file on your computer's hard disk. This might be a temporary condition that could go away after restarting your computer, or it could be a more serious problem with your hard disk or its driver.

To troubleshoot this problem, follow these steps:

1. Restart your computer

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this is in my toshiba messages Troubleshoot a problem withyour computer's hard disk

Windows isn't able to open a file on your computer's hard disk. This might be a temporary condition that could go away after restarting your computer, or it could be a more serious problem with your hard disk or its driver.

Hello

That's the reason why we're testing hardware now, one of the logs shows a possible problem with your hard drive controller. We've ruled out memory problems, so now it's on to checking the hard drive.

Let's continue. Note: This test may take quite a while.

1.) Restart your computer and when the screen comes on, repeatedly press the F8 key. Your computer should bring up the menu pictured below.





2.) When the menu comes up, please select Repair Your Computer.

3.) The computer will come up to a window and ask you to select your language and keyboard. Once you have entered those, the next window will have your user name and request your password.

4.) Once you have entered these, you should have the menu as seen in the picture below:



5.) Please select Command Prompt and type this in exactly: chkdsk c: /r

6.) If the computer says the disk is locked and do you wish to run this the next time the machine is started, answer Yes and reboot the machine.

7.) The machine will reboot and being the test. Once it has finished, please let me know if it finds any errors

[pystryker]

this is in my toshiba messages Troubleshoot a problem withyour computer's hard disk

Windows isn't able to open a file on your computer's hard disk. This might be a temporary condition that could go away after restarting your computer, or it could be a more serious problem with your hard disk or its driver.

Hello

That's the reason why we're testing hardware now, one of the logs shows a possible problem with your hard drive controller. We've ruled out memory problems, so now it's on to checking the hard drive.

Let's continue. Note: This test may take quite a while.

1.) Restart your computer and when the screen comes on, repeatedly press the F8 key. Your computer should bring up the menu pictured below.





2.) When the menu comes up, please select Repair Your Computer.

3.) The computer will come up to a window and ask you to select your language and keyboard. Once you have entered those, the next window will have your user name and request your password.

4.) Once you have entered these, you should have the menu as seen in the picture below:



5.) Please select Command Prompt and type this in exactly: chkdsk c: /r

6.) If the computer says the disk is locked and do you wish to run this the next time the machine is started, answer Yes and reboot the machine.

7.) The machine will reboot and being the test. Once it has finished, please let me know if it finds any errors

[dustypink]

I did the above it was done over night and took hours however when it restarted theres no log 

[pystryker]

Any change in the performance of the system?

[dustypink]

not really, pages taking ages to load now

[dustypink]

infact its slower now than when I started this thread so much so I want to launch it out of the window

[pystryker]

Hello

I just wanted to update you. I'm asking some of my colleagues for their opinions about what could be causing this, and will post as soon as I hear back from them.

[pystryker]

Hello, and I hate to be the bearer of bad news.

There is definitely a problem with the hard drive. One of our techs says the fact that it took hours to complete chkdsk is a very big sign that there is problem with the hard drive they installed. Chkdsk should at the most take an hour on a good functioning drive.

I would take your machine back to them and demand they replace it for free.

I'll remove my tools at this time, and I would take it to them asap for the replacement drive.

• Download Delfix from here
• Ensure Remove disinfection tools is ticked
  Also tick:
  • Create registry backup
  • Purge system restore
  
• Click Run

[dustypink]

the check disc didnt take hours I was exagerating, I went to bed and left it running

[dustypink]

when i log on malware is detected and I have to keep quarantineing it is that ok

 

thanks for your help

[dustypink]

shall I re install AVAST

[pystryker]

the check disc didnt take hours I was exagerating, I went to bed and left it running

That was just one indicator of the hard disk being bad. One of the logs shows a problem with hdd controller.

when i log on malware is detected and I have to keep quarantineing it is that ok

When did this start occurring? And what is detecting the malware?

shall I re install AVAST

No, as I mentioned at the beginning of the thread, having 2 anti-virus programs on your machine hogs system resources, causes false positives, and slows the machine down.

[dustypink]

Th emalware pop up come up when i log on telling me there is malware so I look and its in red so I quarantine it I cant remember what it says pup something

 

Th elap top seems to be running better today no idea why

[pystryker]

Th emalware pop up come up when i log on telling me there is malware so I look and its in red so I quarantine it I cant remember what it says pup something



Th elap top seems to be running better today no idea why

PUP's (potentially unwanted programs) are usually programs that have a toolbar or unwanted additional software within them. But, please follow the instructions below for a look with Malwarebytes Anti-Malware. It should still be on your desktop.



Please start Malwarbytes Anti-Malware and when the program opens, click Update

Once it has updated select Settings > Detection and Protection

Tick Scan for rootkits



Go back to the Dashboard and select Scan Now



If threats are detected, click the Apply Actions button, MBAM will ask for a reboot.





On completion of the scan (or after the reboot) select View Detailed Log

Select Export > Select text file and save to the desktop.

Please post that log in your next reply.

Things I need to see in your next post.

MBAM Log

[dustypink]

It didnt ask for a reboot

 

<?xml version="1.0" encoding="UTF-16"?>

 

-<mbam-log>

 

 

-<header>

 

<date>2014/04/23 14:28:13 +0100</date>

 

<log>mbam-log-2014-04-23 (13-58-33).xml</log>

 

<isadmin>yes</isadmin>

 

</header>

 

 

-<engine>

 

<version>2.00.1.1004</version>

 

<rules-database>v2014.04.23.05</rules-database>

 

<swissarmy-database>v2014.03.27.01</swissarmy-database>

 

<license>trial</license>

 

<file-protection>enabled</file-protection>

 

<web-protection>enabled</web-protection>

 

<self-protection>disabled</self-protection>

 

</engine>

 

 

-<system>

 

<osversion>Windows 7 Service Pack 1</osversion>

 

<arch>x64</arch>

 

<username>Toshiba</username>

 

<filesys>NTFS</filesys>

 

</system>

 

 

-<summary>

 

<type>threat</type>

 

<result>completed</result>

 

<objects>280226</objects>

 

<time>1759</time>

 

<processes>0</processes>

 

<modules>0</modules>

 

<keys>0</keys>

 

<values>0</values>

 

<datas>0</datas>

 

<folders>0</folders>

 

<files>1</files>

 

<sectors>0</sectors>

 

</summary>

 

 

-<options>

 

<memory>enabled</memory>

 

<startup>enabled</startup>

 

<filesystem>enabled</filesystem>

 

<archives>enabled</archives>

 

<rootkits>enabled</rootkits>

 

<deeprootkit>disabled</deeprootkit>

 

<shuriken>enabled</shuriken>

 

<pup>enabled</pup>

 

<pum>enabled</pum>

 

</options>

 

 

-<items>

 

 

-<file>

 

<path>C:\Users\Toshiba\AppData\Local\Google\Chrome\User Data\Default\Preferences</path>

 

<vendor>PUP.Optional.FunMoods.A</vendor>

 

<action>replaced</action>

 

<baddata> "startup_urls": [ "http://searchfunmood...B&cr=2049315635" ],</baddata>

 

<gooddata/>

 

<hash>8f7120e0e71929d775f38fc9dc28ff01</hash>

 

</file>

 

</items>

 

</mbam-log>