[JSntgRvr]

We should clean the computer.

Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Download : ADWCleaner to your desktop.

NOTE: If using Internet Explorer and get an alert that stops the program downloading, click on the warning and allow the download to complete.

Close all programs and click on the AdwCleaner icon.



Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

The report will be saved in the C:\AdwCleaner folder. as AdwCleaner[S0].txt

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

[Advertisements]

I'm on Junkware Removal but it seems like it might be stuck on Checking Processes unless it takes awhile.....the cpu had gone into hibernate last time I tried running it and had to leave and come back and it was still on Checking Processes.  It does say "ERROR: Server execution failed" after Checking Modules also.

 

Are you wanting me to do all this stuff in order or can I run AdwCleaner and Malawarebytes also?

[uscsteve]

I'm on Junkware Removal but it seems like it might be stuck on Checking Processes unless it takes awhile.....the cpu had gone into hibernate last time I tried running it and had to leave and come back and it was still on Checking Processes.  It does say "ERROR: Server execution failed" after Checking Modules also.

 

Are you wanting me to do all this stuff in order or can I run AdwCleaner and Malawarebytes also?

[uscsteve]

Finally finished this morning.  Will run the other ones later on.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows Vista ™ Home Basic x86
Ran by Steve on Fri 05/02/2014 at  1:00:39.68
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\adawarebp
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\lyricsing
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{F44A1C4B-77E5-4BD4-B4F3-CF39E5A9A117}



~~~ Files

Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npmozcouponprinter.dll"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish"
Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\Users\Steve\Local Settings\Application Data\adawarebp"
Successfully deleted: [Folder] "C:\Users\Steve\Local Settings\Application Data\big fish"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Folder] "C:\bigfishcache"



~~~ FireFox

Emptied folder: C:\Users\Steve\AppData\Roaming\mozilla\firefox\profiles\kx4mswkq.default\minidumps [87 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 05/02/2014 at  8:09:52.14
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

[JSntgRvr]

I'm on Junkware Removal but it seems like it might be stuck on Checking Processes unless it takes awhile.....the cpu had gone into hibernate last time I tried running it and had to leave and come back and it was still on Checking Processes.  It does say "ERROR: Server execution failed" after Checking Modules also.

 

Are you wanting me to do all this stuff in order or can I run AdwCleaner and Malawarebytes also?

 

Yes. I need you to run AdwCleaner and Malawarebytes also.

[uscsteve]

# AdwCleaner v3.205 - Report created 02/05/2014 at 22:18:22
# Updated 28/04/2014 by Xplode
# Operating System : Windows Vista ™ Home Basic Service Pack 2 (32 bits)
# Username : Steve - STEVE-PC
# Running from : C:\Users\Steve\Desktop\AdwCleaner(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16421


-\\ Mozilla Firefox v28.0 (en-US)

[ File : C:\Users\Steve\AppData\Roaming\Mozilla\Firefox\Profiles\kx4mswkq.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [780 octets] - [02/05/2014 22:15:42]
AdwCleaner[S0].txt - [702 octets] - [02/05/2014 22:18:22]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [761 octets] ##########
 

[uscsteve]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/2/2014
Scan Time: 10:42:15 PM
Logfile: malwarebytes.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.03.01
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: Steve

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 279899
Time Elapsed: 13 min, 9 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 2
PUM.Hijack.StartMenu, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED|Start_ShowMyComputer, 0, Good: (1), Bad: (0),Replaced,[936a004c4437a2942695a09414f0a55b]
PUM.Hijack.StartMenu, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED|Start_ShowSearch, 0, Good: (1), Bad: (0),Replaced,[708dfc50116aec4af6c82113f60eac54]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[JSntgRvr]

All seems clear. How is the computer doing?

[uscsteve]

The cpu seems pretty good.  I need to go back to your first post on the other forum and get some protection for it now to avoid these types of viruses in the future.  Thank you so much for your help!

[uscsteve]

So I can't turn the Windows Firewall on.  "Due to an unidentified problem, Windows cannot display Windows Firewall settings".  Can you help me figure this out?

[JSntgRvr]

What type of protection  you have installed? I recommend AVAST as an antivirus.

 

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update

• Press "Scan".

• It will create a log (FSS.txt) in the same directory the tool is ran.

• Please copy and paste the log to your reply.

 

[uscsteve]

I had CA Antivirus which was supplied to me for free by Timewarner but I don't think it is actually running anymore.

 

Farbar Service Scanner Version: 03-05-2014
Ran by Steve (administrator) on 04-05-2014 at 21:15:17
Running from "C:\Users\Steve\Downloads"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking LEGACY_MpsSvc: ATTENTION!=====> Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is OK.
The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs".
Unable to retrieve ServiceDll of winmgmt. The value does not exist.

Security Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{FD6905CE-952F-41F1-9A6F-135D9C6622CC} key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============
Checking Start type iphlpsvc: ATTENTION!=====> Unable to retrieve start type of iphlpsvc. The value does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to retrieve ImagePath of iphlpsvc. The value does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.



File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

[JSntgRvr]

I had CA Antivirus which was supplied to me for free by Timewarner but I don't think it is actually running anymore.

 

 

Check the installed programs throughout the Control Panel, if CA is present, uninstall the application and install AVAST.

 

Download the Services Repair tool by ESET, available here,  and save it to your Desktop. Right click on it and select Run As Administrator, follow the prompts. It should reboot when it finishes. If not, please reboot it yourself.

 

 

After running this tool, run the Farbar Service Scanner once again and post the report.

[uscsteve]

Farbar Service Scanner Version: 03-05-2014
Ran by Steve (administrator) on 09-05-2014 at 22:26:03
Running from "C:\Users\Steve\Downloads"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is OK.
The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs".
Unable to retrieve ServiceDll of winmgmt. The value does not exist.

Security Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{FD6905CE-952F-41F1-9A6F-135D9C6622CC} key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

[JSntgRvr]

Lets refresh the registry.

The steps that I am about to suggest involve modifying the registry. Modifying the registry can be dangerous. As a precaution, we will make a backup of the registry first.

Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing. Please follow the steps that are listed below EXACTLY. If you cannot preform some of these steps, or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry

• Go Here and download ERUNT
  (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
• Install ERUNT by following the prompts
  (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
• Start ERUNT
  (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
• Choose a location for the backup
  (the default location is C:\WINDOWS\ERDNT which is acceptable).
• Make sure that at least the first two check boxes are ticked
• Press OK
• Press YES to create the folder.

Registry Modifications

Download the enclosed folder. [attachment=70475:FixIt.zip]
Save and extract its contents to the desktop. It is a folder containing Registry Entries and a batch file, RunMe.bat . Once extracted, open the folder and click on the RunMe.bat file. The computer will restart. Upon restart run the Farbar Service Scanner and post its report.

[uscsteve]

Farbar Service Scanner Version: 03-05-2014
Ran by Steve (administrator) on 10-05-2014 at 23:17:34
Running from "C:\Users\Steve\Downloads"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is OK.
The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs".
Unable to retrieve ServiceDll of winmgmt. The value does not exist.

Security Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{FD6905CE-952F-41F1-9A6F-135D9C6622CC} key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****