[pystryker]

How is the machine running? Are you able to connect to sites that you were not able to before?

[Advertisements]

No. Im afraid not. Google works in IE7 but not IE8

[Tre1208]

No. Im afraid not. Google works in IE7 but not IE8

[pystryker]

No. Im afraid not. Google works in IE7 but not IE8

This is an improvement though? Were you able to access it in any browser before this?

Step 1: FRST Fix

• Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy.
• Right-click in the open notepad and select Paste).
• Save it on the desktop as fixlist.txt

Start
Hosts: Hosts file not detected in the default directory
End

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.


Run FRST and press the Fix button just once and wait. The tool will make a log on the desktop (Fixlog.txt) please post it in your next reply.


Step 2: MiniToolBox


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Things I need to see in your next post:

Fixlog.txt

Result.txt

[Tre1208]

I down graded the browser right before I started working with you. But I never really tried because everything else I tried was a fail. Chrome it still wont work. Any other browser it wont even let me install. I'm getting you the logs now.

[Tre1208]

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version:01-05-2014
Ran by Main at 2014-05-03 23:24:01 Run:2
Running from C:\Documents and Settings\Main\Desktop
Boot Mode: Normal

==============================================

Content of fixlist:
*****************
Start
Hosts: Hosts file not detected in the default directory
End

*****************

Hosts was reset successfully.

==== End of Fixlog ====

[Tre1208]

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Main (administrator) on 03-05-2014 at 23:26:35
Running from "C:\Documents and Settings\Main\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: localhost:8080

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Dell Wireless 1370 WLAN Mini-PCI Card = Wireless Network Connection 2 (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection 2 (Media disconnected)

# ----------------------------------
# Interface IP Configuration        
# ----------------------------------
pushd interface ip

# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 2"

set address name="Wireless Network Connection 2" source=dhcp
set dns name="Wireless Network Connection 2" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 2" source=dhcp

popd
# End of interface IP configuration

 

Windows IP Configuration

 

        Host Name . . . . . . . . . . . . : DELORES

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : Yes

        WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Local Area Connection 2:

 

        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

        Physical Address. . . . . . . . . : 00-15-C5-6E-BF-68

 

Ethernet adapter Wireless Network Connection 2:

 

        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Card

        Physical Address. . . . . . . . . : 00-14-A5-C9-BD-9B

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.33.100

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.33.1

        DHCP Server . . . . . . . . . . . : 192.168.33.1

        DNS Servers . . . . . . . . . . . : 208.180.42.68

                                            208.180.42.100

                                            192.168.33.1

        Lease Obtained. . . . . . . . . . : Saturday, May 03, 2014 11:15:18 PM

        Lease Expires . . . . . . . . . . : Sunday, May 04, 2014 11:15:18 PM

Server:  rdns01.suddenlink.net
Address:  208.180.42.68

Name:    google.com
Addresses:  74.125.225.228, 74.125.225.229, 74.125.225.230, 74.125.225.231
   74.125.225.232, 74.125.225.233, 74.125.225.238, 74.125.225.224, 74.125.225.225
   74.125.225.226, 74.125.225.227

 

Pinging google.com [74.125.227.98] with 32 bytes of data:

 

Reply from 74.125.227.98: bytes=32 time=48ms TTL=57

Reply from 74.125.227.98: bytes=32 time=53ms TTL=56

 

Ping statistics for 74.125.227.98:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 48ms, Maximum = 53ms, Average = 50ms

Server:  rdns01.suddenlink.net
Address:  208.180.42.68

Name:    yahoo.com
Addresses:  206.190.36.45, 98.138.253.109, 98.139.183.24

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

 

Reply from 98.138.253.109: bytes=32 time=63ms TTL=51

Reply from 98.138.253.109: bytes=32 time=67ms TTL=51

 

Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 63ms, Maximum = 67ms, Average = 65ms

 

Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 15 c5 6e bf 68 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
0x3 ...00 14 a5 c9 bd 9b ...... Dell Wireless 1370 WLAN Mini-PCI Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.33.1  192.168.33.100   25
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1   1
     192.168.33.0    255.255.255.0   192.168.33.100  192.168.33.100   25
   192.168.33.100  255.255.255.255        127.0.0.1       127.0.0.1   25
   192.168.33.255  255.255.255.255   192.168.33.100  192.168.33.100   25
        224.0.0.0        240.0.0.0   192.168.33.100  192.168.33.100   25
  255.255.255.255  255.255.255.255   192.168.33.100  192.168.33.100   1
  255.255.255.255  255.255.255.255   192.168.33.100               2   1
Default Gateway:      192.168.33.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/01/2014 06:49:15 PM) (Source: Application Error) (User: )
Description: Faulting application sysmech.exe, version 12.7.0.62, faulting module sysmech.exe, version 12.7.0.62, fault address 0x0000907e.
Processing media-specific event for [sysmech.exe!ws!]

Error: (04/22/2014 10:27:32 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.23580, fault address 0x0014c4d3.
Processing media-specific event for [iexplore.exe!ws!]

Error: (04/18/2014 03:59:16 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.23569, fault address 0x0014c563.
Processing media-specific event for [iexplore.exe!ws!]

Error: (03/24/2014 10:29:00 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BF from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (03/23/2014 10:24:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6045641

Error: (03/23/2014 10:24:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6045641

Error: (03/23/2014 10:24:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/23/2014 10:24:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6030000

Error: (03/23/2014 10:24:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6030000

Error: (03/23/2014 10:24:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

System errors:
=============
Error: (05/03/2014 11:23:57 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:26 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:25 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:23 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:22 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:20 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:14 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:13 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:11 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (05/03/2014 11:21:10 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Microsoft Office Sessions:
=========================
Error: (05/01/2014 06:49:15 PM) (Source: Application Error)(User: )
Description: sysmech.exe12.7.0.62sysmech.exe12.7.0.620000907e

Error: (04/22/2014 10:27:32 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.235800014c4d3

Error: (04/18/2014 03:59:16 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.235690014c563

Error: (03/24/2014 10:29:00 PM) (Source: EventSystem)(User: )
Description: d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp44800706BF

Error: (03/23/2014 10:24:44 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6045641

Error: (03/23/2014 10:24:44 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6045641

Error: (03/23/2014 10:24:44 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/23/2014 10:24:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6030000

Error: (03/23/2014 10:24:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6030000

Error: (03/23/2014 10:24:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

=========================== Installed Programs ============================

Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe AIR (Version: 1.5.3.9130)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
AOLIcon (Version: 1.00.0000)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Conexant HDA D110 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Dell Digital Jukebox Driver
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Support 3.1 (Version: 5.1.760)
Dell System Detect (Version: 5.3.1.5)
Dell System Restore (Version: 2.00.0000)
Dell Wireless WLAN Card (Version: 4.100.15.8)
Digital Line Detect (Version: 1.15)
DiscAPI (Studio 10) (Version: 2.10.0060)
ELIcon (Version: 1.00.0000)
eMusic Remote 1.0 (Version: 1.0)
Google Chrome (Version: 34.0.1847.131)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.23.9)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Deskjet 3050A J611 series Basic Device Software (Version: 28.0.1315.0)
HP Deskjet 3050A J611 series Help (Version: 140.0.2.2)
HP Deskjet 3050A J611 series Product Improvement Study (Version: 28.0.1315.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
Intel® Graphics Media Accelerator Driver for Mobile (Version: 6.14.10.4410)
iTunes (Version: 11.1.3.8)
Math Practice
MCU (Version: 1.00.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ) (Version: 8.00.2039)
Microsoft SQL Server Desktop Engine (PINNACLESYS) (Version: 8.00.2039)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Works (Version: 08.05.0818)
Modem Helper (Version: 3.01)
Move Networks Media Player for Internet Explorer
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Photo Viewer
Pinnacle Instant DVD Recorder (Version: 1.60.110)
PowerDVD 5.9
QuickSet (Version: 7.1.10)
QuickTime (Version: 7.60.92.0)
RAPID (Studio 10) (Version: 1.00.0004)
Secure Game Player
Sesame Street - Learn, Play & Grow (Version: 1.0.0.6)
Seterra 4.02 (Version: 4.02)
SmartSound Quicktracks Plugin (Version: 3.0.2.7)
Sonic DLA (Version: 4.95)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
Studio 10 (Version: 10.5)
Synaptics Pointing Device Driver (Version: 8.2.4.6)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2808679) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB2934207) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Defender (Version: 1.1.1347.6)
Windows Defender Signatures (Version: 1.20.0.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 1015.37 MB
Available physical RAM: 663.09 MB
Total Pagefile: 2442.44 MB
Available Pagefile: 2164.81 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.5 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:52.72 GB) (Free:25.27 GB) NTFS
2 Drive d: (Backup) (Fixed) (Total:18.18 GB) (Free:13.76 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator            Guest                    HelpAssistant           
Main                     SUPPORT_388945a0        

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini042814-01.dmp

**** End of log ****

[pystryker]

Hi, please respond or ask questions only within the thread.

Thank you for the logs. I don't see any malware in the logs, your hosts has been successfully reset, and MiniToolBox successfully pinged Google and got a response. Please try your browsers again.

[Tre1208]

Google in IE7 works. Yahoo still doesn't . Niether works in chrome. I see you pinged google, I did that and got a response but If I did msn which was working I didn't.

[pystryker]

Ok, let's reset Chrome and IE and then clear out your temporary files.


Step 1: Temporary File Cleaner

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Step 2: Reset Chrome and Internet Explorer


Please follow this link to reset your Chrome browser: https://support.goog...r/3296214?hl=en

Please follow this link to reset IE 8: http://windows.micro...orer-8-settings.


Once reset, try to access the sites again, and let me know if you were successful.

[Tre1208]

do I need to upgrade back to IE8? The reason I asked is because I saw the link to reset IE8.

[pystryker]

Yes, go ahead and upgrade to 8.

[Tre1208]

1St I wanna say thanks for your help. 2nd I wanna let you know that it want let me access the external link to reset the chrome browser. It says" internet explorer cannot display the webpage". Then I got an error with installing IE8. It say '' Windows has found a problem with this file. Unknown publisher. This file was blocked because it does not have a valid digital signature that verifies its publisher".

[pystryker]

1St I wanna say thanks for your help. 2nd I wanna let you know that it want let me access the external link to reset the chrome browser. It says" internet explorer cannot display the webpage". Then I got an error with installing IE8. It say '' Windows has found a problem with this file. Unknown publisher. This file was blocked because it does not have a valid digital signature that verifies its publisher".

You're quite welcome.

I'll post the instructions for resetting Chrome below. Also, there's a link after the Chrome instructions that may solve the problem with IE8. Let me know the results.


Resetting Chrome Browser



Google Chrome gives you the option to reset your browser settings in one easy click. In some cases, programs that you install can change your Chrome settings without your knowledge. You may see additional extensions and toolbars or a different search engine. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.

Reset your browser settings:

Click the Chrome menu on the browser toolbar.

Select Settings.

Click Show advanced settings and find the "Reset browser settings section.

Click Reset browser settings.

In the dialog that appears, click Reset. Note: When the "Help make Google Chrome better by reporting the current settings" checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows us to analyze trends and work to prevent future unwanted settings changes.

Resetting your browser settings will impact the settings below:

Default search engine and saved search engines will be reset and to their original defaults.

Homepage button will be hidden and the URL that you previously set will be removed.

Default startup tabs will be cleared. The browser will show a new tab when you startup or continue where you left off if you're on a Chromebook.

New Tab page will be empty unless you have a version of Chrome with an extension that controls it. In that case your page may be preserved.

Pinned tabs will be unpinned.

Content settings will be cleared and reset to their installation defaults.

Cookies and site data will be cleared.

Extensions and themes will be disabled.

If youre still having issues you may have a program installed on your operating system that is updating your Google Chrome settings. Learn more about programs that cause unwanted settings changes


Link to Microsoft IE 8 Problem

http://answers.micro...c5-d8a2e02f8af1

[Tre1208]

Ok. I reset Chrome but same thing. "webpage Error". But I can go to msn and a few other sites. With IE8, I was able to run the setup but got a message in the end which say "Setup could not verify the integrity of the files needed for the installation. Make sure the Crytographic service is running on this computer".  I've seen this message recently but before receiving your help. I searched it and found out how to check that service and it was running. It gave me directions on how to stop and restart just to verify. However I did not try anything to it this time because I don't wanna navigate away from your directions. I don't know If Xp needs Java or Flash player but I don't see a sign of java. Don't really know if that means anything but I wanted to throw that out there.

[pystryker]

Ok, let's check and make sure your services are running properly.


Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.