It has been 4 days since you last responded. Is everything ok?
Donna
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Donna … Everything is fine, there are times when I cannot reply or perform the tasks directly. Thanks for your concern.
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 6/8/2014
Scan Time: 9:41:33 PM
Logfile:
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.06.09.01
Rootkit Database: v2014.06.02.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Barry
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 319581
Time Elapsed: 12 min, 37 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
That certainly is comforting to know. I'll try not to be such a worry wart?Everything is fine, there are times when I cannot reply or perform the tasks directly.
Donna …
This morning I updated the malwarebytes “definitions” (I guess) and ran a scan on “C” and “D” drive.
Below is a snapshot of the results followed by the log … I hope this is o.K. ??? I will run the Eset scanner next and then Post another reply ... thanks …Barry
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 6/9/2014
Scan Time: 10:53:09 AM
Logfile:
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.06.09.04
Rootkit Database: v2014.06.02.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Barry
Scan Type: Custom Scan
Result: Completed
Objects Scanned: 553925
Time Elapsed: 1 hr, 49 min, 54 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
Donna ... I am drawing a blank. I cannot recall what antivirus program i use. I know I have the comodo firewall on my machine. Might that be what I should disable? ... I'll continue to muddle through but if I have not posted anything after this one, then I have not muddled the whole way through and will need more specific directions ... Barry
Donna ... I had thought that I was using Microsoft Essentials for my antivirus program, but we turned that off. Do you have any suggestions on what antivirus program to use?
Donna ... I turned off the comodo firewall and tried to run ESET in an IE window (for Firefox it stated I needed an "plug in" so I thought the IE browser is the correct path). I do not believe it ever started because this is what I received. I will turn on the comodo firewall, and await you instructions on how to proceed and what to do about an antivirus program ... Barry
donna ... what I could not include in the last post was the snipit of the forgot to include in the last post ESET Screen which was a blank screen entitled http://www.eset.com/...-scanner-popup/" ... Barry
Donna ... Concerning ESET I tried t run it under firefox ... and it ran all by itself with my intervention after downloading it ... Here are the results
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptProCrash.dll.vir a variant of Win32/SProtector.E potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\optimizer pro\OptProCrashSvc.dll.vir a variant of Win32/SProtector.F potentially unwanted application
... what next? I'm sorry I am not so good at following the directions ... Barry
Donna ... thanks for the clarification on Comodo ... that is reassuring ... I thought that perhaps I was not running any antivirus but only a firewall ... again thanks ... Barry
Barry? Don't underestimate yourself. Interacting online fixing computer issues are not an easy task and you are doing a great job. So give yourself a pat on the back.... what next? I'm sorry I am not so good at following the directions ... Barry
Donna ... I think my computer is running fine. I am not sure if you can help or not, but one of my concerns is that the original technical support folks said they installed a "firewall" on my WIFI or router. I have not been able to determine how I cn view anything on the AT&T wireless network box. Any thoughts? ... Barry
Donna ... On the website, I see that you and I "follow" this topic. I also see a huge number ">500" views/reviews, I forget the exact word. Can you explain what this means? ... Barry
There is a way to access the device to enable or disable the firewall. Were you given a manual from the provider when the service was installed? The information should be found in the manual somewhere.I am not sure if you can help or not, but one of my concerns is that the original technical support folks said they installed a "firewall" on my WIFI or router.
Yes. You and I are "subscribed" to this topic, meaning that anytime you or I post a reply to your topic, the other person will get an email reply notification. The 500 views? Everytime that someone (you, I or anybody else) looks at this topic it will add another view to the count. We've been at this topic for some time now and I have back tracked to previous pages to double check logs, etc. which adds to the count as well.I see that you and I "follow" this topic. I also see a huge number ">500" views/reviews, I forget the exact word. Can you explain what this means? ...
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