[mccann8824]

Hi,

I currently have Windows 7 and am running AVG, however the past number of days I have been getting another tap opening in chrome for me to update my java (this is a photo from internet to what it looks like below. I have noticed that the computer has become very slow and sluggish opening program's and while on the internet. I tried restoring it to an original setting but that seems to have made it slower. Can someone please advise me on how to get rid of it! I would be most grateful.

Many Thanks

Catherine

Edited by mccann8824, 03 June 2014 - 02:59 PM.

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Hi there, first I will need to have a look at the system

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
• Select All Users
• Select LOP and Purity
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  c:\program files (x86)\Google\Desktop
  c:\program files\Google\Desktop
  dir "%systemdrive%\*" /S /A:L /C
  /md5start
  rpcss.dll
  /md5stop
  CREATERESTOREPOINT
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Attach both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Hi there, first I will need to have a look at the system

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
• Select All Users
• Select LOP and Purity
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  c:\program files (x86)\Google\Desktop
  c:\program files\Google\Desktop
  dir "%systemdrive%\*" /S /A:L /C
  /md5start
  rpcss.dll
  /md5stop
  CREATERESTOREPOINT
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Attach both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Due to lack of feedback, this topic has been closed.

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